Tamanho dos quartos e limpeza

O colchão poderia estar menos desgastado

Todo estuvo excelente.

Es war ein sehr schönes Hotel.Was sehr toll war die Tiere die es da gab .Das haben wir noch nie gesehen.Es war sehr sauber und das Zimmer sehr schön.Das Essen war super.

An der Pool Bar die Bedienungen besonders die Männer waren sehr unfreundlich. Und der Mann an der Snack Bar der ging garnicht. So was von unfreundlich als hätte er keine Lust auf seine Arbeit. Sonst der Rest vom Personal war sehr freundlich und Hilfsbereit.

La comida totalmente es excelente, el servicio de los barman y los meseros estuvo perfecto. Un agradecimiento especial a Laura por su apoyo en todas las situaciones que tuvimos en esta estancia.

Totalmente decepcionado con el servicio al arribo, nos ofrecieron una habitación después de tantas horas de viaje para que en la habitación no funcionará el aire, era totalmente un congelador, creo que después de un viaje así lo único que quieres es descansar, y tuvimos que cambiarnos de cuarto cuando ya estábamos totalmente acomodados. El hotel siento a mi consideración qué le hace falta una buena remodelación. Nosotros llegamos para celebrar el 15 de septiembre, la fiesta mexicana y no hubo ni mariachi, a las 12 estaba el hotel en total silencio, creo que un poco más de entretenimiento en estos días especiales debería de ser primordial, un poco más de atención en los mosquitos, y tener anuncios en la playa de que podría haber cocodrilos, la última noche qué estábamos en la playa nos advirtieron qué nos alejaremos de la playa, por posible Cocodrilo. Sin dejar pasar los dolores de cabeza al qué realizarán el cobro a la tarjeta, un día antes nos querían cancelar nuestra estancia, teniendo los vuelos listos. Booking e Iberostar requieren un poco más de ponerse de acuerdo al hacer esto.

Food was average. Jungle location & theme was terrible for Bugs & Mosquitoes. I was bitten a d eaten the entire trip. Mostly Open Air Dinning so you couldn't get away from the Bugs & Animals.

Pool Bar under construction and rhwre was No pass thru from one side to the other. You had to get out of the water to get from one pool to the next. Only 1 towel authorized at the pool. I asked for 2 towels and was told No. Mosquitoes were TERRIBLE. Wild animals in the garbage, around the pool and wandering into the restaurant. Entertainment was average. They tried hard, but more variety and better shows would be great.

Sehr schöne Anlage mit kleinen Bungalows und wilden Tieren. Sehr gutes Essen und zuvorkommendes Personal. Zimmergrösse war ausreichend. Genug Liegen mit Sonnenschirmen. Zimmerkarten sind im Armband integriert!

Beautiful grounds and surroundings, lovely pool with direct beach access, friendly and helpful staff. On site dive shop great for arranging snorkelling trips.

The food was not five star and didn’t cater very well for vegetarians

The gardens The wait staff at the smoke house, Fidel & Andres did a great job at our last night. The beach is ok.

Terrible over 20 minutes check-in at our late evening arrival. The waiter told us upon arrival to the buffet, that they were closing in 10 minutes even though the schedule was 40 minutes later, he checked every minute his mobile phone. The bathroom had still hair from previous guests!

Food, atmosphere, staff

a/c issues in our room

Buffet, beach, bars, beds, jungle around the buildings, animals around the buildings, the food was really good (buffet not the reservations), the beach and the pool were great. The rooms were small but big enough. We loved the excursions offered through one of the agencies through the hotel.

Staff was mostly nice but there were some rude members of the staff too. It took an extra hour for them to prepare our room initially and then we had to wait an additional 1.5 hour to get our bags from the bell boy. The reservation food was not as good as the buffet, especially the Mexican food reservation. We also lost power to our room and the buildings at least 4 times.

Great activities for children. Wonderful food selection. All staff were friendly and we felt very safe. The leaders of Star Camp were wonderful with the small kids. Our dining choice by far was Cozumel Buffet Restaurant. Swim up bar was a big hit. All the exotic wildlife and tropical surroundings. Ease of transportation from and to the airport. All inclusive was wonderful.

Birds EATING from the buffet and the potential health risk at El Cedral Smoke House. Offering trips to sites of interest near by while others were diving should be considered.

Location next to the sea, with good snorkeling options. Nice pool’s Nice animations walking around the property

We did get a lot of bug bites during our stay.

The on-site restaurants were all very good with plenty of room.

The on-site things like paddle boards, ocean kayaks and catamarans were provided by the company that ran the scuba diving and there was a fee involved if you wanted to use something. If you wanted to go outside the hotel and visit any of the nearby locations be prepared to pay $$$ for a taxi. The $5 dollar cab rides are a thing of the past.

it was nice, the food and drinks were good and entertainment also

next to my room they were fixing the plants, or something and they started really early with the work noises. i forgot my wallet in the room and it was charged an mercado libre package in a card i was not using on my trip at all ( i could get a cancelation from my bank, but this was not suppose to happen at all)

Good combination of the price and quality. Food was delicious. Staff was very helpful.

Rooms need to be refreshed/renovated, especially bathrooms

- the food was delicious and varied every day - hotel staff was really friendly - pool and beach area is amazing - a lot of activities - rooms are gorgeous and clean

- people reserve the beach lounger in the morning with towels

Great location for scuba diving, the hotel is really nice with small huts, very nice pool area, and the food is great. Definitely coming back.

Nothing really, all good

The property had nice villa style rooms. it was quiet and laid back but still fun things to do. The staff was excellent and attentive.

Location was great for diving, with the service on offer in that respect excellent. Decor and gardens were well kept. Staff were very welcoming and friendly and helpful. The animals on site were well kept .

Where the resort fell was the food - the choice and standard of the restaurants. The asian restaurant was a mishmash of anything but nothing remotely authentic - most americans may not notice. The rooms were in need of upscaling /decorating. The spa is not a spa but a hut with a few massage tables - the most disappointing part of the resort.

we loved the comfort and friendliness

pool lounge chairs were saved by 8am there was no bank machine to access Canadian banks/ did not exchange can for pesos at front desk

clean and beautiful, good food