The gentleman who greeted us and looked after us at dinner was very friendly and efficient Location in Malham was good

The gentleman who served us at breakfast didn’t look very happy and was the only one serving which was very slow. No-one about when we left. The cleanliness of the room could have been better and the public toilet in the bar could definitely have been cleaner.

Good room with excellent shower

While an good room - the facilities, overall ambience and the inattentive / tenseness of some of the staff do not justify the large price - other than the location making it a sellers market

We came with friends for an overnight stay over the bank holiday weekend. The Inn was ideally placed for what we needed.

We had booked Sunday lunch in advance and the menu stated that Sunday roasts had extra Yorkshire puddings, roasties and gravy. We didn't eat until 6pm and when we enquired were told extras were not available. Having pre-booked we thought they should have been able to cater for this. That said, the food we had was nice and we all enjoyed it.

Clean and tidy Nice and quiet

N/A

Location was excellent

Breakfast was atrocious, lukewarm and with poor quality ingredients Room was dirty

Great food, lovely cosy accommodation.

Shower door was broken but still able to use.

great location, good food and beer, and very friendly and halpful staff

a little too dog freindly for us

After a long day hiking it was a pleasure to check in & find our room cosy & warm.

I'd previously read negative reviews about the one member of staff on duty & his slightly unwelcoming demeanour. However, in his defence I subsequently recognised that the poor chap was working like a one-armed paperhanger. When we arrived he was the sole member of staff on duty working a busy bar & attending to guest check in. Consequently, we opted to eat dinner that night at another hostelry in town, which was buzzing with a great atmosphere. I’m glad we did because on our return to the hotel the bar was dead & there were only a few guests in the dining room. The next morning it was once again the same poor individual, taking orders, plating up & serving approximately 10 tables of guests. It crossed my mind that as a chain run hotel they’d cut staff levels to an unacceptable minimum. The proof of the pudding was the number of guests seeking hospitality at the competition in town. Talk about falling on your own sword!