The staff are lovely and go out of their way to help. Our room with terrace was perfect, great breakfast and dinner. The small pool was big enough for a cool down in the hot weather. Also, do not miss market day in Campos.

Amazing rooms and beds were so comfy. loved the outdoor pool and spa facilities

All the staff very friendly and helpful. Rooms were a good size and light, comfortable, clean. Comfortable bed and pillows. Dinner in the restaurant was great and drinks at the bar very enjoyable.

This place was the best hotel ever! the staffs are incredible helping us to have everything what we needed and even more. extremely nice reception staffs, they made our stay in Mallorca the best

beautiful hotel with amazingly helpful staff. when I wasn’t able to make an appointment with a local hairdresser to do my hair for a wedding Maria one if the staff offered to do it and it was beautiful. thank you Maria - I will never forget your kindness and fun!

nothing

The hotel is beautiful and the staff goes out of their way to make your stay comfortable. The restaurants are top notch as well.

Last year due to covid the breakfast was à la carte. This year it was a breakfast buffet with eggs à la carte. A minor change, but last year's set up was more enjoyable.

Very cozy and nicely designed hotel in the city center of Campos. Only a couple of rooms which makes for a great atmosphere. Two great restaurants are available in house. Palma as well as beautiful beaches are quickly reachable by car.

The garden, spa and pool area.

The bathroom was not private in the room. Glass walls. Service it not a 5 star. An example of our issue with the service: We booked the spa on our last day for 10.00-11.00 (the night before) so we could meet our check out time at 12.00. Reception she said we booked it for 11.00 and that we could then have it at 1030 if we wanted because it was not booked yet. Perfect. At 10.30 we went to ask for the spa key and reception said we could have a late check out and they booked it to another guest, we had gave them the wrong time. Instead of being accountable for a common and understandable mistake, they "blamed'' or shifted the issue and said we gave them the wrong time. Their solution was to offer a late check-out. When saying the mis-communication was on our fault, we thought this was the wrong way to handle the situation at a 5-star hotel. We then felt uncomfortable and decided to just leave the hotel then. This is not a major issue, but spending 370 euros a night, we thought it wasn't 5-stars. After our stay here, we stayed at two other 5 star hotels in Mallorca, and really contrasted the difference between 4/5 star service. Futhermore we are had a family emerency before this stay, and wasn't able to stay at the hotel for all the nights we booked. We called the hotel the night before arrival to say we would come 2 days later instead. The lady on the phone said she would talk to owner about a refund for the two nights. Upon arrival we asked for the refund, and got the same answer again. Furthermore that we could contact booking.com. We contacted booking.com when we came home, they contacted the hotel. We then got a no for a refund from the hotel. Not good service from a 5 star hotel. We will not come back.

what I love most was the staff and the service they provided. the room was amazing and always clean when we would return. my fiancé proposed in Mallorca and asked the receptionist the best spot for it and she did not disappoint

I absolutely enjoyed my stay at Sa Creu Nova. It ticked every box for me with regards to design, quality, service and comfort. The hotel is a boutique gem in a lovely, quaint and quiet town of Campos. the transport links to busier tourist hubs like Palma are excellent, especially the bus system that services pretty much all major stops from West to East of the Island. the Hotel, and Campos itself is perfectly placed for those who want quick access to the most stunning beaches the island had to offer like Es Trenc of even more breathtaking ones likes Cala Llombards and Cala des Moro, all within 30 mins from Campos and its two main bus stops (La Verge). Its a beautiful, unique hotel that offers a tranquil and refreshing stay, away from the constant tourist buzz of Palma, but with great access to get in and out when you want. Big thanks to Serena and the rest of the team at Sa Creu Nova for an amazing stay!

Nothing at all!

Loved the staff, tranquil place, facilities and vibe. Lovely rooms, great spa and gardens and spacious beds. Very quiet and nice attention to detail.

The food was expensive but not very good, overly elaborate but lacking in quality/flavour. Perhaps just a bad day in the kitchen, but disappointing, some dishes were barely edible. Having a full height door to the bathroom would also have been preferable. The all open glass is an interesting design decision, but not the most comfortable

The overall design of the hotel was something I very much enjoyed and appreciated. The layout takes full advantage of the typical warm weather in Mallorca with a relaxing outdoor courtyard area. There is very good indoor and outdoor seating, which makes breakfast and dining enjoyable no matter the weather. The rooms are also beautiful and I liked how the rooms looked into the nice looking courtyard. Overall, the general vibe and atmosphere of the hotel is its biggest asset. Also, I recommend visiting restaurant Can Calent for dinner during your stay.

I am always disappointed when the TV doesn't offer streaming with services like Chromecast. That is probably my only complaint. I would still recommend this hotel to anyone thinking of visiting nearby.

The bed, room, pool.

The breakfast. The gym. The mosquitos.

Everything!!!

Everything. Staff was incredible. After my friend and I had everything stolen from us, all our luggage and my passport, we needed to go somewhere to unwind and relax. So glad we chose this place. The staff went above and beyond to help me sort stuff out. They spent hours on the phone on my behalf, printed things we needed, answered my one million questions. Food was delicious!

Very cold pool water

Beautiful building

Limited breakfast options. The staff were poorly trained, a lack of continuity throughout with items missing after several requests.

Interieur design, furniture, decoration, restaurant Tess de Mar

Service not as expected at a hotel with this ranking

It was very clean and well presented. Two restaurants with great food (one of which is on the Mitchelin good food guide). Extremely comfortable beds. Due to Covid, we had the spa to ourselves for an hour “what a delight!” A very relaxing and comfortable stay.

I have to say there was nothing we did not like !!

What a beautiful small hotel this is. From the gorgeous architecture and interior design to the incredibly friendly staff, this hotel is really one of a kind. The food served is top notch, be it at breakfast or at one of their restaurants. We actually dined at Tess de Mar twice during our stay as we needed to try more of their delicious dishes. I also have to mention that we travelled with our puppy, and everyone was very friendly and accommodating towards her!

We couldn't fault it.

Amazing hotel. Room was gigantic. Furnitures and deco of the room were top notch. Hotel and room were super clean. Staff was super friendly and helpful. Very nicely located close to the main square of Campos. Easy to park for free on the main street where the hotel is located. Special mention for the bed and beddings. Sublime.

Breakfast menu limited. Both restaurants were good but quite expensive.

Staff at reception were very welcoming, the drink at arrival was a nice touch. The room was clean and well-styled. The glass walls add some spice :) Nice to have towels and bathrobes for spa already in the room. We had to leave early, before official breakfast time, but we still got a nice fruit salad and fresh pastry with coffee served by the night manager. A big thank you for that!

We lacked fresh vegetables at the buffet table. Also, we look young and probably not like most of the guests at the hotel, thus a strict lady in charge of breakfast asked us not in the most polite way for our room number. Didn't expect that from a 5* hotel... Spa is open only from 10 till 8 pm, which is inconvenient if you want to spend most of the day exploring the island. We checked in at 8 and were disappointed. Why is the gym open till later then??