Da localização, da cama e das roupas de cama e banho deliciosas.

Quarto muito apertado

Très bon cueille, chambre spacieuse. Petit déjeuner varié

Personnel du restaurant du soir qui ne comprend pas et a du mal à s’exprimer.

Aunque tuvimos que esperar un buen rato porque no había nadie en recepción, el chico que finalmente nos atendió fue muy amable, para compensar la espera nos hizo un upgrade y nos dio una botella de vino. Las vistas desde la habitación eran inmejorables a toda la ciudadela de Carcassonne

Estaba limpio, pero no es un 4 estrellas, las habitaciones son muy pequeñas. Otra cosa es la falta de iluminación en los pasillos, aunque van encendiendo con sensores, da miedo. Con la ubicación nos llevamos un chasco, porque en booking elegimos cerca del centro y no nos dimos cuenta de que era en el centro de Carcassonne y no en el centro de la ciudadela antigua. Había que cruzar el puente y subir pero se tardaba 15 minutos andando. El hotel no tiene parking ni hay sitio en la calle, pero a 3 minutos hay un parking público que cuesta 7€ al dia.

The location is beautiful, I got an amazing upgrade to a room with a panorama view on the castle. Everything was crisp and clean - breakfast was amazing. special thanks to Abdel that was so understanding and kind at the reception desk. Shout out to the staff!

If you really want a view on the castle like I did make sure you guarantee it in your booking. I was lucky there was still a room left but it’s not many of them!

Spacious and fresh

Everything was as listed. Perfect position for access to the cite, amazing view. Could not ask for more.

Clean, very nice staff, convenient location.

Nothing

This hotel stands out from the rest, it’s very clean, comfortable beds, good size rooms and balconies over looking the chateau! the breakfast was excellent and the staff were very friendly! I would recommend this beautiful hotel!

nothing!

Beautiful view, good location

The hotel should have provided driving directions in advance due to a construction detour and also the address for the parking garage. Staff did not answer the phone.

the staff were incredibly friendly and helpful

NA

Fantastic view of the castell, great quiet room and good breakfast

staff were amazing & very helpful.

barking dog in room next door

Great location, with a lovely terrace. Public car park is very close and reasonably priced. The staff were very helpful. Powerful shower and some basic toiletries.

There was a big of an odd smell in our room the last night. We never figured out what it was but was not there for the entire stay.

Location, views, friendly staff

The evening meal was surprisingly bad for such a 4 star hotel. We have an apartment in France and love French food and wine. We had just spent a lovely month in Montpellier and ate out every day with great pleasure.. The hotel wine was off (but it was quiet and off season so the bottle was probably open for a long time. We had said it was impossible to get a bad glass of wine in France and were proved wrong). More importantly, the food was really bad, almost inedible. The worst meal we had had in France. Stuffed courgettes : undercooked hard courgette pieces with a bit of rice inside and no sauce. Weird. I scraped out the rice. Two spoonfuls. Left the rest as my knife couldn’t cut into it. My husband had a mound of steamed potatoes topped with a bit of veal parmentier from a tin, tiny bit of sauce. Inedible. The lovely waiter was most kind and gave us desserts on the house. Lumps of apple but passable. Even my mint tea came in a half full cup and tasted sharp and unpleasant. We had had a wonderful lunch at Brasserie 4 that day. So many good places to eat in Carcassonne. We would stay at the hotel again but never eat there again.

The view and the lovely room

nothing

Location, room, spa.

Upgrade to room

Nothing !

Everithing was very clean

Kind off meh. The hotel has great views, but not from most rooms. Room was extremely hot even with all heating down. Many maintenance defects, broken stuff all around... Nothing really serious but is not the great hotel that could be