town centre

nothing

Fantastic location lovely hotel

Great location. Large reception area with friendly staff. Piano bar as always is relaxing and unique. Was a birthday visit and as requested everything was organised beforehand by the staff.

Shower in the room wasn't particularly powerful compared to previous stays.

clean and tidy and staff very nice food excellent facilities excellent

the bar staff weren’t very fast at taking an order

I loved that my grand daughter was made to feel special on her birthday by some staff during lunch. Pool was fab and breakfast was amazing. Have stayed here four times now and will stay again no doubt.

Dinner was a bit odd. We were overlooked and had to ask to have our order taken. We ordered starters and mains (steak) but it was all brought together. Felt service was a bit disjointed compared to previous times eating there.

central location

Very enjoyable stay from the beginning to end. The reception staff were really welcoming and friendly. I had a couple of queries during my stay and they were really kind and helpful, as were the restaurant staff and service staff. Found the location really convenient and the hotel itself is really beautifully decorated. I very seldom travel solo but I would highly recommend this hotel and am already planning a return visit with my family.

Overall only positive! Only two things, one was minor and I brought it to their attention- the shower was not working properly - spraying out on the floor so made it a bit messy. The main thing I didn't like was that the swimming pool/ gym staff were not in keeping with their colleagues level of service, found them unfriendly and unhelpful when I visited twice during my stay. A let down!

Great location, lovely staff, good size rooms

car park is small, and quite tight

Perfect location as right in town. Ease of access to great bars and restaurants. Our room was spacious and breakfast although a bit chaotic was really good.

The room decor was a bit dated. The shower over a very narrow bath was actually quite difficult to access and would not be suited to larger/taller guests. The breakfast self-serve system was very chaotic. There was a long queue for the hot breakfast.

Fabulous hotel great location

Only told the leisure centre was closed for renovation an hour before check in. Should have been notified earlier

facilities were excellent and the Staff really helpful and friendly

location

location and hotel was extremely clean

lovely staff. rituals toiletries were provided breakfast was good

slightly old fashioned.

everything

the lack of room heating draft in window