I liked the location and staff

especially the facilities and their working times

Location

Rude staff and poor customer service

Yes the location was good, you had everything near to the hotel. Lots of restaurants near by too. Love how the staffs was so friendly and helpful especially Jinan and Zoha looked after us very well and even did nice birthday surprise for my Mum unexpected, which was really nice that they went out of their way to do that. The excursion staff that's sorted out my booking for Birthday dinner, she was fab and explained everything clearly. Good service from her too and with a smile always. Would highly recommend the hotel to anyone who visit Istanbul city.

I did not like the fact the spa on the ground floor was a big disappointment as I did arrange treatment for my mum and myself. The guy mess up our appointment up and giving us wrong information and we even paid the deposit for our booking. Would definitely not use the spa/massage downstairs. Then in the end I didn't even get any treatments done to their mistake. To be honest the guy does not understand English and was bit rude!

The location is amazing, the hotel rooms are small, but very functional, and most importantly clean.

I didn’t like the fact that they didn’t include my transfer that was not used because they didn’t pick up my family member as we discussed.

Personnel très agréable

Les finitions dans la chambre

Everything was OK.

Personalul Locatia Curatenia Micul dejun

Camerele cam mici si intunecoase pt 5 stele

De locatie

Airco deed het niet de eerste 3 dagen, minibar deed het niet, mijn douche had geen deuren, bed maakte veel geluid, ze zeiden dat ze me een nieuwe kamer zouden geven en hebben ze niet gedaan.

Das Frühstück war gut, das Personal grundsätzlich freundlich. Die Lage hat uns sehr gut gefallen.

Absolut unverschämt fand ich das: Die Hotelmitarbeiterin hat mich beim Checkout gefragt, ob ich über Booking gebucht hatte. Ich bejahte und sie fragte, ob sie meine Buchung nochmal anschauen dürfte. Als sie dann dort war, ist sie ganz schnell auf die Bewertungsseite und hat mit meinem Handy in der Hand mich darum gebeten, dass ich sie bewerte. Sie könnte es alternativ für mich machen und hielt weiter mein Handy fest. Sie hatte schon angefangen überall eine super Bewertung einzutippen bis ich ihr gesagt habe, dass sie mir mein Handy wieder geben soll. Erstens mich so unter Druck zu setzen ich soll eine Bewertung schreiben und dann zweitens vorschlagen sie würde einfach für mich mal eben allem eine perfekten Bewertung geben ist nicht nur völlig unverschämt, sondern auch Betrug. Desweiteren: - Die Fenster sind komplett dreckig - Im Frühstücksraum gibt es nicht genug Plätze. Der ist morgens immer total überfüllt. - Besteck gibt es nur auf Nachfrage, was extrem nervig war. Ich musste immer rum laufen und jemanden suchen und nach Besteck fragen. Dann geben sie es dir auch nicht, sondern du gehst wieder zurück und die gehen dir hinterher und legen es dir hin. Total unnötig und Zeitverschwendung. - der Fernseher im Zimmer hing viel zu tief, auf Körperhohe und im Durchgang zu der einen Bettseite. Man kam nur auf die Bettseite, wenn man sich unter dem Fernseher drunter durch geduckt hat, sonst hat man sich gestoßen oder sogar den Fernseher abgerissen. Besonders nachts nervig. - Kaum Stauraum, wirklich viel zu wenig für zwei Personen. Gerade OK für eine vielleicht. Die Türen von dem winzigen Schrank klemmten andauernd. - Abfluss war schon bei Ankunft verstopft und wurde in den darauffolgenden Tagen nicht frei gemacht.

Splendid location and facility. Even better staff. The staff made a big difference, amazing customer service and they made our stay a wonderful one. The breakfast, I think about it night and day. I loved this hotel with all it’s people. The location was amazing too. The pool and sauna was a bonus. Thanks everyone especially Tugrul at the front desk, you are an MVP!!!

Nothing

Das Hotel ist sehr zentral . Die Zimmer waren sauber und es gab sogar ein Bügeleisen mit Bügelbrett .

الموقع فقط

النظافه مررره لا لقيت ملابس قديمه في الغرفه وشعر وبقع صفره والارضيه وسخه والحمام وسخ المكان جداً جداً مهترئة ما انصحى اي احد يسكن فيه

Great staff at reception very helpful and understanding

Lage

Zimmer sind klein

الافطار متواضع جداً بالنسبة لفندق مصنف ٥ نجوم والعشاء سئ

مساحة الغرفة ضيقة جداً فقط للنوم ولا بوجد بها شرفة للتهوية وكان هناك عطل في التهوية الداخلية للغرفة ولم يتم الاصلاح

J’ai bien aimé les personnels et la décoration.

Le petit déjeuner très bien avec plusieurs choix mais le dîner il faudrait plus de choix.

Son emplacement

La taille de la chambre trop petite et exposition au bruit de la rue

Staff are the best but the place is extremely load at night from the the bars on the street. Door of balcony poor insulation so you hear everything on the street. As for the staff they are amazing, breakfast is good

Staff , breakfast , location

хорошее размещение

нас пытались заселить не в наш номер , по итогу всеравно заселили в другой. очень много людей на завтраке было , не было куда сесть . прям давка в час пик

The location was excellent for exploring the sites. We felt safe. The room was clean and the toiletries sustainable. We loved getting a good breakfast before touring and coming back after hours of walking to a tasty Turkish dinner. The staff was very eager to be of assistance. We took advantage of the gym and sauna. It was nice to see young families with children enjoying the hotel.

The gym hours were not to our preference. It opened too late to get a workout before breakfast and closed too early to sauna after dinner. I wish the reception desk had a map that showed nearby public transportation. We learned too late about the station near the hotel after too many tiring uphill hikes.

Good response time and room service, great location. Lots to do nearby. Safe place! Cleanliness was good at this hotel. Good facilities offered.

I booked a deluxe double room with a jetted tub but on check-in the room was not available (we checked in late but it was communicated previously). Various reasons were given for this however no compensation was offered as we spent the night in another room. Was a bit disappointed as i couldn't understand if the room was previously booked and paid for why it was not reserved. The staff was responsive and apologized for the inconvenience, we were moved to the original room the next day and was contacted by the customer support team. Unfortunately, the jetted tub was giving some electric earthing on touch and there was a weird smell coming from the motor side, we didn't feel confident to use it. Communicated that to a member of the staff on our floor and she agreed to get it checked, but we didn't use it anyways. (Originally, the staff mentioned there were leaks and some maintenance work going on that caused our reservation to be missed on day one) Apart from the above (which kind of gave a bitter feeling), rest of the stay was sweet as it was clean, good room service and at a great location. I am putting this feedback purely with an intent to encourage improvement as our expectations were higher.

generally good place................

my room overlooked a bar that played music practically all night but thats life...........it was ok What I didnt appreciate was when I was booking out I was unable to do so until I had "opened my phone and clicked on a link"..........I stated the room was prepaid and there was no need to hand my phone over for any link to be opened. The female receptionist insisted and then opened a ratings page wanting me to put my rating in. I was very annoyed and closed the rating app down and left. This is NOT the way for the hotel to get good ratings. \ Avoid the busy breakfasts..........there are just too many people fighting for a seat and it feels like an overcrowded theatre !!!

Location

Staffs personal

L'hôtel est agréable et bénéficie d'un emplacement très favorable, offrant ainsi un excellent rapport qualité-prix Le petit-déjeuner est copieux, et le personnel est sympathique.

La literie nécessite une rénovation

Buona la posizione, ottimo l’hammam e personale tutto sommato disponibile. Nel complesso, pur avendo 5 stelle corrisponde a un sufficiente 3 stelle italiano.

La pulizia, anche se la camera è stata rifatta bene. Al check in non abbiamo trovato la carta igienica (!!) e la cassaforte non funzionava. Abbiamo chiesto al personale della reception consigli su dove mangiare e non ci hanno saputo rispondere. Poi, su richiesta, ci hanno prenotato un ristorante usando il nostro telefono. Avevamo prenotato la spa alle 19 (delk’8 dicembre)..siamo arrivati lì e ci hanno detto che per quel giorno chiudeva prima(!!). Fortunatamente siamo riusciti a farci l’hammam (che e’ una delle poche cose fatte bene in questo hotel). La colazione e’ carente di croissant.

La posizione è fantastica, in una zona molto attiva , accanto alla via turistica principale di taskim. Il prezzo è molto buono e ragionevole. La colazione ricca, buona scelta. Il personale è molto disponibile e gentile.

La nostra stanza non era proprio pulitissima, il pavimento era sporco (come se non fosse stato spazzato). C è stato qualche problema con l interruttore della luce ,di notte non si spegneva la luce, abbiamo dovuto chiamare in reception. Qualche difetto qua e là ma perché l hotel probabilmente non è nuovo e si vede. Sicuramente consiglierei di togliere la parte in metallo dove si attaccano le grucce all’ asse. Fanno un rumore fastidiosissimo.

Расположение. Сауна. Полупансион. Вежливый персонал

Отель в лучшем случае на 3*, очень грязный номер, забытый памперс, пыль, которые даже после двух дней напоминаний не были убраны. Сломанное освещение. Скудная еда, которой в последние полчаса работы ресторана просто не хватало.

Location, plenty choice of breakfast options, staff. Beds are comfy, and hotel rooms are clean.

Although hotel is big, breakfast area is not enough. Staff is doing their best to find a table with others. If you are not into crowded hotels, this place is not for you otherwise it is okay.

Location, price , cleanliness of the room, comfortable beds and pillows

There is no good soundproofing as the hotel is very centrally located Front desk staff just Processing But without that extra that would make you feel welcome Big problem at breakfast There was no control nor the wait to be seated system Everyone was pushing to get a table and to eat first There was a lot of confusion it was chaotic And that's why we didn't have breakfast during our stay

mooie, uitgebreide kamers waar meer dan nodig aanwezig was. set om je tanden te poetsen, oorstokjes en vijltjes, pantoffels, ... In 1 van onze kamers was het toilet van de muur losgekomen, er is onmiddelijk en technieker langs gekomen om dit te herstellen.

De regeling van de transfer naar de luchthaven was een regelrechte ramp 45 min te laat aan het hotel, we hebben nog juist de vlucht kunnen halen. gelukkig heeft de portier de chauffeur tot snelheid aangezet. In 1 van de kamers werkte de airco niet goed, deze bleef warmte afgeven