L’emplacement

L’accueil était terrible ,j’avais réservé une chambre avec un grand lit une fois arrivée je les pas trouvé du coup j’étais dans l’obligation de prendre une suite plus cher et la réceptionniste était vraiment très méchante en plus elle m’a demandé un déposite que je n’ai toujours pas reçu ça fait 2 mois.

Loved the room, plenty of space with comfortable bed. Good breakfast as well.

Only option to eat on the evening was a buffet, not what we expected from Hard Rock Hotel. So we had to go outside the hotel for an evening meal.

tutto

niente

Propreté et personnel au top

J’aurais aimé une musique plus douce pas toujours trop rythmée

Great spot large clean great food and drinks

Couldn’t stay longer

Las instalaciones, el diseño, la modernidad. El desayuno excelente

Todo OK

Ubicación y desayuno

Cada vez vamos a menos esta vez ni las habitaciones juntas que si había una en cada planta y ya no nos dan con vistas como las veces anteriores las últimas tres mal

The property itself was fun, they had a lot of entertainment

Staff dismal, didn’t clean the room. A cleaning lady came inside the room and went away after cleaning just the washroom, they didn’t even bother keeping a clean kettle - it had a fly inside. I got sick and lost my voice due to the bad water I was drinking. They didn’t clean the room, no new glasses were kept. My friend tried to check in she was spoken to so rudely the concierge didn’t give her any of her other friends room numbers even though it was under the same booking name. If you want room service/cleaning service/ absolutely anything from the staff - don’t bother calling them I don’t even know why they have kept a phone in the room because they never pick up, we waited 2 hours on call to get connected to the concierge and they made me wait again 1.5 hours to get connected to room service. Even if you went down to the concierge, they redirected me to the phone??! And they still didn’t pick up. We felt like we are begging for things. There was no one helping, everyone we asked something they said the hotel is packed - if you have that many guests, get more staff? Otherwise don’t overbook us without giving us our moneys worth.