The hotel ambience is so nice and cosy. The staff are very courteous, friendly and approachable.

Nil

Really cool experience staying at a traditional Japanese hotel, has a brilliant onsen and dinner was amazing! The staff couldn't have been friendlier or more helpful. The room itself was a little outdated but very clean.

The pillows weren't as comfy as I would have liked and the towels definitely need updating.

お風呂が良かった

部屋が新しく清潔。 間取りが良く、くつろげて 快眠出来た。

部屋以外の施設が一部 古さを感じた。

A Great place for a traditional japanese Ryokan & onsen experience. The Kaiseki dinner is very filling and delicious though the price is on a higher end side. Would recommend people this place if they are visiting Arima Onsen in the future.

Staff were very helpful

None

Warm and friendly welcome Outdoor private bath Clean room Food was amazing Peaceful Easy to reach location

Nothing I liked it all

Everything! The hospitality was amazing. The staff was very friendly and approachable, and was willing to go out of their way to accommodate our needs.

Food was a bit salty

The entire facility and experience were fantastic. The kaiseki was wonderful and the attention to allergens was so very appreciated. The baths were top notch and the staff were incredible. We'll be back!

Very good

Better mattress, it's a bit worn out, bigger pillow

The private onsen and view from the room was fantastic

No complaints

dinner and onsen

Very clean, with great rooms and facilities. The dinner is great.

No clear path to the hotel

the bamboo garden view is great even not in maple season, two of the public onsen are very comfortable.

the entrance will close after 2200

Incredible location, beautiful traditional ryokan with great osen baths

clean and nice environment

none

Lovely staffs really nice onsen ♥️♥️

The food was good. We had Kobe beef. And the serving staff spoke good English and was very friendly and helpful.

The common area a bit tired and old. Some places a bit mouldy

Gorgeous ryokan with good onsens. It was my first traditional Japanese hotel and onsen, so I was very impressed by hospitality, kaiseki dinner, the view, the room with tatami, yukata and hot springs. Totally recommend it!

Everything was perfect. The slight downside was that my view to the mountaints and the city was a little obscured by a tree. Yup, that is my only complain. Well, also breakfast was not to my liking, but that is my problem, not the hotel's.

The food at this ryokan is to die for. Some of the best I've had in Japan. The lovely staff who looked after us for all three nights was really delightful. The front desk staff speak good English and everything was explained to us effectively. Even quite an old building but the rooms are nicely furnished and are very comfortable.

1) The drive up this hotel is pretty horrid, super narrow and steep. There isn't a proper carpark so you'll have to either drop off at the steep slope and let the staff situate your car for you or you can attempt to park yourself in a very small crowded space. And depending on which direction you come from, it requires a crazy sharp left turn which is rather dangerous. We did damage our car against a rock trying to maneuver around. Do not recommend any driver who is less than confident to attempt reaching this place... 2) The beds are way too soft 3) The private family onsen cost Y3000/45 mins, which I think is rather high considering the room fees aren't cheap at this place, plus the onsen rooms are pretty basic in my opinion. Most other onsen ryokans I've stayed at usually don't charge their guests that fee of using those private onsens.

Excellent breakfast and dinner, highly recommend. Room is very clean, nicely decorated, give us a relax and quiet mind to enjoy the vacation.

very nice and helpful staff. hotel in good location but have to walk along ramp. onsen also good.

renovating in progress can’t take good view from breakfast room

Beautiful and scenic view, excellent service, accommodating host. Great food as well. Plus, the hot spring in the cold winter night, It was perfect. Just be careful not to get overheated and go in very cold weather.