Excellent quality of the service, food, staff, facilities, night shows.

Staff at water activities is rude. Since many years, this has been the problem of Barcelo. People book this hotel as it markets as pary of its value proposition that people can do for instance catamaran. However, when tryong to do this staff is arrogant and makes it complicated and even asking for money.

The food was decent and the staff was nice. The scenery was amazing.

We stayed 6 days at this resort and the housekeeper did not bring us clean towels until the end of the trip. The sheets and bedding were stained and the room was not only what we paid for but it was extremely cold and we were not able to turn up the a/c.

large property with lots to see and do

Service and staff, location, room, food

I got bitten by something in my room every time I slept on the bed. Staff was however kind and change the room for me.

food superb, cleanliness, ameneties, we loved it all!

Beautiful grounds. The pool, the beach, the restaurants. All tastefully done.

Buffet selection of mediocre quality. Limited entertainment options

The staff is not well trained to service the customer, i received a lot of no's as an answer.

Staff was excellent, food was excellent, resort was excellent

Beds are a little small for two people

I like the spa and de convention center

The guest reception , the food and the qualities of the rooms

Overall experience was really good. Room was exciting. View and pool in ocean front room was really amazing.

Overall experience was really good. Only negative was that the rooms have very thin walls and doors and we heard everything that our neighbor said, every step, every word, every move (also switching lights on/off) and a lot of drunk people every night yelling on hall with huge echo.

The staff was outstanding. The only think that was good.

My wife and I have been planning a Cancun trip for ever. We looked thru all the different Hotels and decided this was the best. Boy was I wrong all of the amenities that we wanted to go to they where all closed. No previous warning or on the web page. Then the room had air issues light issues and key card issues. To get a new key card you had to walk so far just to get to the reception. I will never waste my money here again. Shot for all I care they should issue us a refund for such a bad experience.

I just liked the fact that there are restaurants on site, but it was very difficult to sign up there, I wasted time to call or go to make a reservation every day.

this hotel cannot wear 5 stars, only at the expense of its restaurants. The furniture in the rooms is old, soap accessories were in small quantities. the buffet staff were kind after you give them a couple of dollars. if you spoke English and next to the Spanish speaker he is given more preference. I was hurt .

All facilities were perfect