Ubicación excelente. Trato del personal estupendo y correcto. Desayuno bien

El hotel va necesitando alguna reforma. Limpieza justita

Las habitaciones que dan al frente con balcón son espaciosas y el desayuno incluye productos Gluten free

En la entrada hay por momentos olor a cloaca, algo que se repite en el barrio.

La ubicación, la atención del personal y la relación calidad/precio.

La ubicación y el diseño . El desayuno y el personal increíble!

good breakfast & good food at Bellini

room way too small. very odd shape. bed +1 meter at each side. had to reorder the place in order to open my luggage which was only possible under the desk. darkish and dusty room. ridiculous for the price I paid.

Nos encantó la ubicación porque pudimos movernos caminando , cerca de todo. La atención del hotel muy buena y el desayuno excelente.

Overall, best hotel we stayed at in Madrid

The staff were nice and helpful. There was always cold fruit water when you entered the hotel. In the room, the air-conditioning was very good, and the room was very comfortable :)

Great location, super friendly staff. Beds were comfortable. Rooms were clean.

Nothing

Bery good. Rooms not big but perfect for a short stay. Very clean. Great location

No comments

The location is really great and convenient. The metro is around the corner, you can walk to most sites as well. A few streets over there are a ton of stores and restaurants. The staff was nice.

Cleanliness, I found foreign hair in the shower, toilet and bed. I also found a used band aid behind the door. The shower has visible mold all around and rotting wood at the base. I was out most of the room majority of the time, so I managed.

Great central location, so close to everything!

Nice, clean, good customer service.

Location is very good, comfy beds, pillows, clean, friendly staff from reception to room service specially Elena ans Carlos.

Sound proofing is not the best.

Very central location. Very easy to walk around. Staff is very helpful

Limited hotel facility. No gym, no swimming pool.

Perfect location, clean roomy oom, good quality bedding, excellent breakfast.

Nothing

Polite sfaff, breakfast, overall comfort

Comfortable beds, clean facilities, friendly personnel

Lack of windows and natural light creates a claustrophobic experience

Nice breakfast and bar.

The staff in reception, the noise both from inside (thin walls) and outside (all night long).

very very friendly as my home. clear , solidarity and very professional , breakfast very good

nothing, all good 👍

The location is excellent, as was the breakfast buffet. The room had a lot of natural light and the windows and door all worked . The beds were comfortable and had electric plugs next to them. I liked the treats and water in the room when we checked in. Both elevators worked. Windows and door to terrace provided cross ventilation. The staff were always helpful.

Older people have trouble climbing into the tub/shower, even with a grab handle. Also, the terrace requires climbing a high step to access it, difficult for older people. The floor was not cleaned regularly. I spilled some crumbs that I could not pick up by hand, and it took 2 days for the bathroom floor to be cleaned.

Location is excellent close to Gran Via and central Madrid

The bedroom was small and cramped and badly designed. As a 4 star hotel I would expect proper cups and complimentary water or coffee that could be made in the room. There were plastic takeaway cups only The TV only had Spanish channels and no international news channels which I would expect for a 4 star city hotel used to business travellers. The shower head in the bathroom wasn't working properly and the water was tepid There was a broken door seal in the bathroom The room wasn't properly cleaned