Location good, friendly and accommodating staff. Great breakfast

Property dated, no heating in room so it was cold.

Perfect location, recently refurbished, very dog friendly with excellent cheery staff

Central, friendly welcoming staff, parking and clean

It’s a lovely hotel. It’s right at Loch Lomond. Breakfast is good, bed comfy and shower hot. It’s clean and tidy, plenty of onside parking. Bar has a good selection and the haggis is gooood. All the staff is very friendly

It’s a bit of a maze lol Little tiered in places

Position of the hotel was perfect, across from the Loch. The room, facing the Loch was spacious and contained everything we needed.

I’m not sure if the waiting staff were new but they couldn’t get our order right and were painfully slow. They seemed to be in over their heads, wandering around aimlessly until prompted as to what to do by someone else. We also didn’t like having to pay a daily charge to use the carpark and having to pay every time you leave and come back (even on the same day)

We were travelling to Portuairk so this was a great place to break up the journey. it’s in lovely surroundings being right by the Loch. the staff were very welcoming and helpful and the rooms very clean and tidy. we were in a twin room and the beds were very comfortable.

we had no hot water for a shower in the morning on our first stay. wouldn’t have minded if it was summer but a little cold in the middle of October. the room was also a bit chilly. I think they had just forgotten to turn on the radiator though. once we adjusted this it was more comfortable. we were in a different room for the return journey and everything was absolutely fine with that room. perhaps because it was late season, meals were a bit limited and there weren’t many choices for breakfast.

L emplacement après une journée à Glasgow.

It’s near Loch Lomond

The property is old and in need of refurbishment

Spacious, clean, warm shower, easy walk from train station, quiet in the night, friendly hosts

Location is fantastic for us with beautiful views!!! First stopped in this hotel in 2003 been most years apart from covid and birth of my two daughters.

£5 a day car parking. Not as much choice for breakfast as years gone by. No entertainment at night.

The location was possibly the only good thing about this hotel.

We booked a double room and then paid to upgrade to a loch view room. We ended up with 2 singles and our view was of trees and the car park. I went to complain but there didn't seem to be any staff around when I went to the desk. The room was dirty and run down. Looked nothing like the pictures on the website. Massive disappointment.

We liked the proximity to the main intersection of A83 and A82. We liked the proximity to the Cruise Loch Lomond Pier. The historical aspect of the old building was very interesting. The pub fare at the bar was great in the evening, and the buffet breakfast in the morning was a great start to our day!

The location at the intersection of two main roads meant that there was some traffic noise. Thankfully it was quiet at night.

Sold wine by the glass but I had to buy a bottle, no breakfast items left for a precooked time slot and wouldn’t make or produce anymore, lift not working

Beautiful building and surroundings

The cleanliness of the hotel

Nice dinner and breakfast.

Great location for my needs, close to my exploring destinations.

Staff was pleasant

Room was dirty need a good clean dust everywhere/ bathroom floor need a good clean also the window ledges. I would hate to think if anyone had a dust mite allergy and was put in this room cobwebs inside the windows.also the room facing us was gutted.

Breakfast was fine Room was clean but freezing cold Had to come and out in heating Road noisy Great hotel though - so much character I enjoyed my stay except for below

The staff could have been more helpful. I lost my necklace when I was staying there and had to chase and chase. It was never found!

Setting was stunning

did not realise there was evening entertainment

Nice hotel

Very noisy during the night as it is on a main road

location

tired hallways, staff being unprofessional, poor choice at the bar, set menu price not being shared at time of booking

It was very close to the Loch

The hotel looks OK when u enter, but unfortunately, as you go into the hotel, it's very tired and dirty. The room itself was awful it hadn't been cleaned at all. The elevator was broken, not great, with a heavy case going up 3 flights of stairs. Urine in and on the toilet, you cud clearly see old dried urine with hairs on the toilet the shower was filthy with hairs.. I had to dust off the chairs to put clothes on.. The carpet was filthy had to call reception and ask them to actually come and hoover.. but the dust was everywhere. I mean, an inch thick. I have stayed in hundreds of hotels. Some need a little clean on occasion. This was horrendous. I've never felt the need to check out, but this was disgusting. It made me feel uncomfortable, so we left and checked out The room was also freezing, and tbf the guy on reception was lovely and brought a blanket for the bed as the duvet was thin and a small oil radiator, but the dirt was too much... I would never recommend spending a little more or, tbh the same and find a clean, warm place to sleep...

Location was perfect, very easy to get to and lots of parking. Bar and dining staff were lovely, very helpful and attentive. Communal areas downstairs, well maintained, clean and fresh

My room was not of a good standard, damp on the ceilings, dirty walls and windows, missing skirting board in the bathroom. I booked a lake view room however to see a good view of the lake i had to pop my head out of the window.