Breakfast excellent

customer service is the worst

i did not like their customer service

The location, service, staff, food.

Nothing

big rooms and view

I will start off by saying that I’ve never written a review on hotels, as I’m generally always satisfied with my stays, but this hotel is probably the worst hotel I’ve been in for the given price range. I’ve been in 3 star hotels with better beds and bathrooms that cost way less. My family and I booked a presidential suite in this hotel for 60000 rupees. Which is probably the biggest scam in Munnar. The hotel is very dirty with insects everywhere, and the beds are extremely uncomfortable, with pillows that are as hard as rocks. The floor was extremely dirty. Walking bare feet in the room will make your soles look darker than space itself. The electricity in our room would periodically switch off for a couple of seconds and turn back on again, this happened almost twenty times during our two day stay. On our first night I went to take a shower and after showering I opened the drainage, and I found hair that hasn’t been cleaned since the beginning of time. Our other bathroom’s lock wasn’t able to do it’s main purpose, which is lock the door! On our second night, the AC right above our bed started leaking and water dripped all over the head board of the bed. The design of the rooms are an eye sore and extremely tacky. It feels like whoever designed the room looked at a Victorian house from the 1800s and tried to replicate it, but failed miserably. Music was playing next to our room for the whole night making it impossible to sleep. We were not able to go on our balconies as there were warnings on there being monkeys everywhere. Breakfast and dinner was included with our package, and the food was very mediocre. The food was cold and always almost finished in the buffet, refilling would take minutes to be done. Most of the time, spoons weren’t available, it would take almost 10 minutes for the spoons to be refilled, but until that point you’ve already eaten a plate without a spoon. This hotel has a 5 star rating on trip advisor, which is extremely baffling to me.

Food Room View

Location and staffs were really good.

Room service and food was not upto the mark. Less buffet spreads and taste was average.

Many Activities in the resort,

I booked a premium room, but the room is dirty with no proper house keeping..not worth it for 17000. Swimming pool is very small, only 4-5 people can use it at a time.

great attention to details