I booked the room for the employees. The son of the owners Philip was the problem in the property. I think he is the same person complained by the other customers.

Staff Philip. He asked one of my drivers to pay for the room when in fact it has been paid via booking.com. It turned out that the other drivers were just put in a different room. They need to improve coordination and customer service

The staff are very helpful, accommodating and very friendly.

None

Far from the tourist spots, far from the city center, far from restaurants, it's also hard to get to the place after 6 pm because public transportations don't pass by at the location. The place is hard to locate, even food deliveries had a hard time delivering my food. Also, there's no signal inside the room.

One of the owners demanded me to pay for extra water fee because of their faulty toilet. According to him, I consumed a lot of water during my stay because I didn't inform them that there was a problem with their toilet. First off, I am not an expert when it comes to that kind of stuff so I thought the water running inside the toilet was just normal, second IT IS THE OWNER'S OBLIGATION to check everything before they let a guest check-in. Also, he kept telling me that they are also paying high for electricity because I stayed most of the time inside the room and I used the aircon all day. I paid in full for an overnight stay so I have the right to stay inside the room if I wanted to. You should just run a per-hour room if you are concerned about such a thing. I refused to pay any extra fees because it wasn't my fault at all!

Owner and staff are nice

No signal, no tv cable and no Wi-Fi

All the faciliyies and even the staff and the owner arr very approachable and accomodating since we arrived and we left.thankyou so much💘😘🙏

Medyo mababa yung mga pillows nila,un lang naman.

The view on the volcano and the tips of the manager

The place is far from the aeroport and the center of legazpi