Everything was great about the place. Location, breakfast, cleanliness, staff were very friendly. I used the NCP car park opposite rather than on street parking so cannot comment on the parking zone.

Would prefer a firmer mattress, but that is just a preference, the mattress did not affect our sleep. Not sure there is anything more they could do to make our stay better, to be honest, as it was all good.

The building is stunning

Very friendly staff and great breakfast

Perfect for walking into Cheltenham

So close to Cheltenham High Street. Lovely period property & furnishings Very comfortable bed & lovely feather duvet & pillows Lovely welcome

My room was underneath the kitchen so got woken up very early by constant footsteps

Excellent breakfast.

The mattress was again a bit saggy in the twin room we had

Very comfortable bed, excellent breakfast, welcoming staff. Ideal location in the centre of Cheltenham with easy access to the shopping areas, restaurants , theatre and cinema.

Friendly staff and great facilities

N/a

A quiet Room which was clean and welcoming. Staff were excellent especially Matt who made our stay all the better. Marvellous location and I would definitely recommend and stay again . Thank you . Nick and Jane.

Try to persuade the council to let residents park overnight in the opposite car park using the supplied residents permit !?

Great value Super breakfast, beautifully presented Friendly, helpful staff Cosy room with everything you needed including soap, shampoo and conditioner

Duvet and pillows a bit lumpy

Nice people. Nice breakfast. Nice bedrooms. Nice shower. Good location. What’s not to like.

Nothing. It’s a cracker

Staff helpful and friendly, rooms clean and comfortable. Breakfast was full English and filling. Close proximity to town for restaurants and bars and for culture, shopping and meandering during the day. Excellent choice of place to stay. Absolute bargain. Parking via permit in the area but available from the hotel.

No issues with anything, all positive

A pleasant clean and friendly guesthouse in a very good location

The parking was a bit inconvenient

Nos sentimos em casa na Portland. Cama confortável, banheiro moderno, localização excelente. O destaque especial dessa acomodação vai para o staff, extremamente solícito e atencioso (em especial, a Poppi!)

O único problema é que se ficar no andar de baixo logo cedinho vai escutar as pessoas que circulam no café da manhã. Como acordávamos cedo, não nos incomodamos com isso.

Harrison was very welcoming and informative about the area.. Lovely clean room. Location brillant. Nice breakfast with a good menu.

Nothing

The period features. It had a homely feel to it.

Nothing.

Breakfast excellent but a bit haphazard Single beds sort of comfortable but so noisy to turn over … A bit of vacuuming would not go amiss but staff lovely

Beds as noisy

Good location and nice and quiet. Comfy bed and pillows. Lovely breakfast with quality ingredients.

No hand soap in the en suite. No full length mirror.

The staff is outstanding.

It was super hot on the day we checked in, but we were able to get a fan from the staff that help us get through the night. The carpet is stained.

Room was amazing, and breakfast was so nice

Nothing

Staff were very accomodating.Great location,fabulous guest house,very comfortable and the breakfast was lovely.

Very good

Style furniture

Nil

perfect location great place nice staff excellent cooked breakfast

there is absolutely nothing to complain about

nice clean room,staff were lovely

nothing to dislike

Location was good for town centre and parking arrangements worked well. The removal of duvet and replacement sheet and blanket was welcome in warmer weather.

Slightly disappointed that my poached egg for breakfast was more hard boiled than poached. Poaching eggs, keeping the yoke runny, is a skill - yet to be mastered in the Portland kitchen.

The staff, well the person who showed us in and cooked breakfast, etc, the next day was extremely welcoming, smiley, and happy to help. Pleasant surprise (I probably didn't look properly), but the parking and breakfast was included in the price! Very clean room/bathroom! The location was fantastic! It was right near the centre where we wanted to be! Price was very good for location. The breakfast was tasty (full English option).

Metal framed bed l'm juat not keen- They creak when moving in sleep, but very minor- excellent place!

Breakfast was excellent

Had a faulty sink drainage , parking a little awkward but bearable

Lovely house, restored sympathetically, nice rooms, good brekky, Very near shopping and restaurants . If driving there, contact them first about parking permit Don't be put off by the fact it's directly opposite a car park.

Needs a more prominent sign, and needs a door number on show, took a while to figure out which building it was

The Portland Guest house is perfectly located. Less than 10mins walk to the shops, bars and restaurants and a few minutes drive to Cheltenham Race Course. We had pre paid a parking permit through the hosts prior to our arrival but there is ample parking in an NCP just across the road if needed. The guesthouse is clean and tidy and the room we had just right. Found the Bed a little on the soft side but wouldn’t mark the Portland down because of that. Tea/Coffee making facilities in the room with a jug of fresh water on arrival was a nice touch. Awoke to the smell of the Full Breakfast being cooked downstairs, that certainly gave us an appetite. It didn’t disappoint, my only criticism was it didn’t have Black Pudding on the menu🤨😂 All in all what a lovely place to stay, very comfortable with friendly staff we couldn’t ask for more. Would highly recommend and yes we will definitely return.More