Great location for south beach stripe.., and the beach if you don’t mind walking… My Husband and I room was beautiful.. There’s fast food restaurants and CVS near….

PAYING FOR PARKING…! Which I should’ve expected.. But i expected hotel parking…!

the location , the rooms , the service

the breakfast

great comfortable room. excellent value. perfect location for my needs.

my only comment is that the Wi-Fi was weak and I needed to work at a cafe.

close to beache

they charged dipost 100$ but not refund it.

location was great for the beach. lovely towels and towels for the beach

Was overpriced for the facilities. the door to the balcony didn’t lock and the foot stall at the base of the bed had a broken leg. The staff member we flagged these to didn’t seem concerned. Would have liked a mat on the floor for our feet after the shower as the room had tiled floors which were ultra dangerous with wet feet. Small changes and details which can make a big difference

Good location, quiet area and just a stone's throw away from the beach. The staff was very friendly and helpful.

The location was good.

The property was absolutely disgusting. It was dirty, there were long hairs all over the ground. Old and tacky. Smelt damp.

Location

The clerk, Isabella was rude, dismissive and miserable. Her replacement the next day was very nice. Check in is a 4pm on the dot. Not 3;55pm. The mattress had blood stains on it, the furniture in the room was damaged and decrepit. The breakfast was a loaf of bread for the entire hotel guest with a toaster which did not work and the coffee was 1pot with no refills for other guests when the pot is empty. etc...

nice & clean

our tv kept not working we had to call maintanence everyday

nice rooms

location

The location is perfect. Less than five minutes to a great spot on the beach. The rooms were obviously recently redone and quite nice looking. The customer service, in that the people who I talked to and wanted to help us, were great.

It is a beautiful hotel, so you think that when you get in it will be like any normal hotel. When we got to our room, there were no bath towels, hand towels, or toilet paper. When they brought towels to us they were paper thin with holes and stains. As a small person I am used to towels wrapping all the way around me with some to spare. These did not. Breakfast. I didn't expect breakfast based on the reviews, but when we checked in they told us about breakfast! I confirmed that evening because I knew the reviews said there was no breakfast. There was in fact, no breakfast on any day we were there. We requested to have our room cleaned and put the tag on the door on the first day. Nothing. So, the next day put the tag on the door again and specifically asked the front desk person, who was only there about a third of the times I walked past. He confirmed that it would be cleaned that day. It was not. One of the housekeepers and a manager came to apologize and said that she had 10 people to check out so she wasn't able to get to my room. Apparently they only have one person cleaning on the weekend. It was finally cleaned on the day before we left. The shower looks very nice. A little odd that the giant window is in the shower, but there is a good shade. But, the shower itself was on a cheap inflexible hook so the shower head was flat up against the wall and the water hit the wall and anything on the shelf that you wouldn't think would get wet. Like everything, it looks good, but it's the little things. The hotel itself is beautiful and the beds were comfortable, and of course the beach is so close. It seems like they spent all of their money on making it look beautiful and ran out of money to make it function well. I would have traded the marble for towels that did not have holes and stains and it would be great if they had the ability to have more than one person cleaning on the weekend. And to have someone at the front desk most of the time.

The location is great and the room setup is great.

Checked in late on a Saturday night, staff that checked me in didn't have the best knowledge of speaking English. Could not provide me with the wifi, could not tell me anything about the area to get food or supplies. Most upsetting thing there were absolutely no hand rags or towels in the room. When asked about this the staff says house cleaning was not in until the morning and there wasn't any towels on site. In the morning, house cleaning had no clean towels and provided me with beach towels that looked slightly used and no rag. To add injury, to the insult, a representative messaged me on booking.com to tell me stop lieing. I'm now going to request a full or partial refund for the stay because this is ridiculous. I couldn't even shower in the hotel.

The bed was really comfy

Small motel towels. 🙄

Great location for the beach and city CVS nearby Ubers were available within a minute Good water pressure in shower You can borrow beach chairs and umbrellas and towels from the hotel Other than my check in front staff was very polite and helpful

Basic room for the price. 204 /305 had broken furniture Noisy on a busy street where construction happens all night and then traffic starts at around 5:00 a.m. Housekeeping was pretty useless they forgot to clean up one day and when they did they didn't even clean properly I had to clean the hairs off the shower drain. Clean towels would have stains on them They charge a $150 resort fee but there is no breakfast just coffee in a thermos, with bread in communal box to toast & No pool, Parking is at a garage a block away and it's around $35 overnight The front desk person was arguing with me that I hadn't paid the resort fee even though it was on my booking.com receipt had to ask for Rafael the manager to get things sorted. Because of this my check-in took over half an hour It looks like they're trying to recover post pandemic even their website has incorrect information Overall a 2 maybe 3 star hotel you're paying for location

The room was nice and looked exactly like the photos. The bed was comfy.

The staff was absent for sometime when we checked in and the whole time we were trying to check out. We ended up leaving our room keys on the desk and leaving. The breakfast wasnt much..a loaf of bread for toast. They also had biscoff cookies and the cookie was good. Parking sucks, but expected that. Uber ride was $10 to the beach parking lot which was $20 for 24hrs

Front desk was rude and the manager he was rude as well had roaches in the room

Shower was great. Staff was great.

Bath towels were scarce. And when we did get some a few had stains lent residue was left on my body and the drying towel was EXTRA SMALL. There is no pool FYI. And no parking besides on the street. And you will get a citation if you don’t pay.

The beds were comfortable and the rooms were clean.The staff was very nice and friendly

The towels were stained they kept running out and the tubs leaks real bad

Location Room Size Great A/C Value

Staff did not want to be bothered, otherwise no true complaints. 2nd review so won’t go into detail. Would stay again.

Very nice room

The walls were thin

The hotel is nice. The balcony was nice. The staff was nice. We did get a room upgrade for waiting for 3 hrs for a room. I would recommend for a short trip not a long stay.

There is not a pool really disappointed as I dont like the beach too much. You pay a resort fee and really dont get anything but towels and cheap granola bars. They should not be charging a resort fee especially without a pool or free lounge beach chairs. No bell service.

Great South Beach location that was right on the main strip. Beautifully renovated.

No breakfast option. No coffee service in lobby.

the room was nice and is in a good location

parking isn’t great and the water from the bathtub runs off of it on to the floor bad design

The position

No facilities at all

good location, great staff, super comfy bed.

promised parking non existent. awful problems! promised execution lounge didn’t exist!