Great hotel for stay, I have already three time stay in this hotel, I will prefer to stay again.

Great hotel for stay, I have already three time stay in this hotel, I will prefer to stay again.

Nothing Very bad place Very small room and not clean

No smart TV Matress is bad AC sound is like a jet over your head , you will not sleep Towels are not clean , they look yellow Room is very small They use bad smelling detergents When you book you will find the options of ( no prepayment needed) then when you book they will send you bank account in order to transfer the money and if you want to cancel they will charge you

الافطار جميل

يوجد باص للحرم للاسف اخر رحلة الساعة 10.30 م بعدها تظطر تاخذ تاكسي والديكور جيد نوعا ما اضافة الى السرير مريح

طلبت تنظيف الغرقة بلغوني انها تنتهي الساعة الثانية ومن بعدها لا يتم التنظيف اذا تم الطلب بعد 2 م والغريب ان اقامتي خلال شهر رمضان والمفترض خدمة تنظيف الغرف تكون من 3م حتى 9م في رمضان او عند طلب النزيل والمناشف الموجودة مستهلكة لدرجة ان لونها مصفر وبعضها مقطعة المكيف صوته مزعج جدا روائح الطبخ من الاجنحة الاخرى تصل للغرفة بشكل مزعج جدا الموقع بعيد عن الحرم خصوصا في زحمة شهر رمضان بالذات في اوقات الصلوات لا يناسب كبار السن بالذات في شهر رمضان سعر التاكسي من الفندق للحرم 10ريال والعكس تصل الى 30ريال بالذات مع اغلاق بعض الشوارع حول الحرم بعد صلاة القيام من ناحية موظفي الاستقبال بعضهم جيد

It was fully maintained huge rooms clean and beautiful entrance and rooms and they have amazing shuttle service to haram which make it more great hotel choice i will surely recommend this hotel if you are coming for umrah

Nothing as such

location

bugs are in the toilet and the bed sheets are itchy and the room is not clean properly يوجد حشرات كثيرة في الحمام ، و بطانية و شرشف السرير يسبب الحكة نظافة الغرفة متدنية

نظافة المكان و رقي التعامل و فطور لطيف و سرعة و كفاءة تسجيل الدخول من موظفين الإستقبال و خصوصاً موظفة الاستقبال الأخت غفران

لا شيء

قربه من الحرم النبوي الشريف

المبنى والنظافه

الشقة صغيرة والافطار متوسط

موكيت الارضية غير نظيف

Breakfast, shuttle service to/from Masjid Nabawi. Restaurant adjacent to the hotel with delicious food.

Guests in next room with 3 loud children, first night was horrible! Next morning the receptionist changed our room. Thanks to her.

Frukost var bra, allt var Ok.

The beds were very comfortable , The breakfast buffet was ok, the main dishes changed every day. The shuttle bus was frequent and on time, it was difficult for us to catch the return bus as it always leaves early. The hotel has underground parking which I didn't use as I always parked outside in the open field next to the hotel.

The AC compressors were very noisy and annoying during the night. It is far from Almsjed Alnabawe, we booked a suit with a small kitchen, the kitchen lacks a lot of necessary kitchen ware and no dish washing liquid or sponge , you can use it only to make coffee and tea or use the microwave to heat up your food which we could not use because it had the wrong size glass plate that was not able to rotate. Floor carpet have many permanent stains.

Kahvaltı çeşit iyi ve güzeldi.

Oda manzarası inşaat olan binaya bakıyor. Bu yüzden bu odalara daha düşük ücret alınmalı. Çok kasvetli bi durum.

مكان هادئ بوفيه لذيذ و متنوع يوجد توصيل للحرم بالحافلات الموظفون متعانون يوجد اسفل الفندق مطعم بخاري لذيذ

لا يوجد

nothing

Breakfast Quality: Unfortunately, I found the breakfast to be below expectations. It would be beneficial to consider diversifying and improving the options to cater to different preferences.Let them take the breakfast presentation in European, Turkiye hotels as an example. Staff Interaction: While the staff was generally helpful, I believe there is room for improvement in terms of welcoming guests. A warmer and more attentive approach can significantly contribute to a positive overall experience. Hotel Location: The hotel's location, while convenient, seemed a bit far from Masjid al-Nabawi. A closer proximity to this significant landmark would enhance the appeal for guests visiting for religious purposes. Minibar Selection: I suggest considering a more varied selection of soft drinks in the minibar. This would provide guests with more choices and contribute to a more satisfying in-room experience. Room Cleanliness: I noticed that the room carpets were not as clean as I would have expected. Ensuring a consistently high standard of cleanliness is crucial for guest comfort and satisfaction.

Het was luxe en heel mooi

Je kamer wordt niet elke dag schoongemaakt of elke dag schonen handdoeken, je moet er steeds om vragen

Tout

Tout

Everybody was nice, helpful and accommodating. Shuttle service was very prompt.

أعجبني موقع الفندق وسهولة الوصول له. الموظفين لطيفين

مستوى النظافة سيء للغاية، بوفيه الإفطار بائس جدا

النظافة والإفطار والموظفين

أضافة باص للنقل من الحرم وإنتظار المصلين قليلاً عدم توفر مناشف ، والتنظيف فترة الصباح فقط

Nothing

Customer service Advance payment only via bank transfer

المكان رايق والغرفة مريحه

البوفيه للفطور محدود غير منوع يحتاج تحسين والمخدات غير مريحه في النوم

Shuttle service was great

In room there’s free tea coffee option which is great but in my 4 days stay no one come to refill

لا يوجد اي شئ فيه جميل

الموظفين نظافة الغرف الفطور سيئ جداجدا مثل الماء الغرف بعدد في اليوم 2 حباتين الشاي مع شرب واذا طلبت منهم يقول الموظفه لك في يوم 2 ماء فقط ماء الحمام مجاري كل في الغرفة النوم بخصوص موقف سيارة تنتظر ربع ساعه حتى الموظفه تفتح لك البوابه الدخول الموقف بخصوص الفطور بصراحه لا يستحق هذه مبلغ 45 ريال الشخص الواحد وكثر الفطور معلبات مثل زيتون وحمص ؟ بخصوص عامل النظافة خاص حق المطعم يحاول ويبذل كل جهده بان يوفر الكثير الفندق مثل المفروض بعد الاكل شخص يتم تغير الاوراق لي على الطاوله بس عامل يحاول ينضف تلك الاوراق ويرجعها ثاني الموظفة الاستقبال حق المطعم شافة ذلك

كل شي جميل

لا يوجد

Amazing yummy breakfast fresh

فندق مرتب نظيف.

المواصلات. التفكيري ان كل ساعه يطلع الى الحرم ولكن كان في اوقات الصلوات بس. وانتظاره قليل. بعد الصلاه.

الفندق نظيف والفطور جيد

موقع الفندق

Rooms were a good size and clean..we booked a suite and double bedroom. There were two bathrooms and two bedrooms in the suite with a kitchen and a washing machine. With kids washing machine was a blessing.Breakfast was nice and had a lot of variety. Shuttle to masjid-e nabvi was excellent. It would take us the ground floor parking and just an escalator above was the main female gate to the mosque. My mum who has arthritis and cant walk a lot managed very easily. Staff was very well mannered and accomodating.

Shower closets in the bathroom should either have a curtain or a glass door as its almost impossible to keep the water in while taking a shower. The whole bathrooms becomes wet due to this. It is a small thing but is easily fixable.