The food was good, entertainment were good

The room was dirty upon arrival and there was bloom on the floor and curtains and mild all over the bathroom

View location

Beds and everyone wanna tip

Nothing

This hotel is unfortunately the worst one I have ever been to. It is supposed to be 5 stars ..but I would hardly give 2!!! I do not understand people who leave positive reviews..unbelievable..Now let me go through all the disasters one by one: - Location: one hour from the airport which is really far. The hotel itself is located in the middle of nowhere. Do not expect fancy bars or smth like that..The only exciting thing you will see is a lake and a deserted landscape. - Rooms: simply horrible…Shower - no comments. Everything is very old. The interior states back to 18th century. You can see holes between the walls and the plinth …The air conditioner is very loud. The variety of drinks mini bar is scarce… - Cleaning service: they simply do not care..maximum what that do in rooms is change towels and tidy the bed. Plus the cleaning ladies steal cigarettes…The floors everywhere are sticky.. - Food: was not impressed by the choice. All the deserts and the rest are not tasty..so do not expect to try something delicious. - Entertainment: if I were here with kids I would immediately start looking for another options. DO NOT come here with children. There is no children room or smth here..“animation“ is meant for adults. I could go on and on but I would just sum up that I do not recommend to come HERE. Save your money and mental health for somewhere else…If you come - you will be sad and your holidays will be ruined.

I liked the hotel, and the swimming pool was great too, the food was good, and you have a wide variety.

We had to rent a car because the hotel was far from the center, it was 15 min drive. The mattress wasn’t comfortable, and most of the dessert was tasteless 😵‍💫. we had one incident, one day we came back after 10PM we realized that the house keeping lady pooped in our bathroom and she forgot to flash, we immediately reported the problem, they told us sorry for that but no one from the cleaners are here. for us that was unacceptable and unprofessional.

ALL

Nothing

Kind staff & good food.

Room wasn't really clear & indoor swimming pool was closed..

nice location

staff were horrible like 2 people spoke English in the whole hotel had to call the police on the receptionist because we were getting bullied by her and no-one would help us room service refused us food. the lady with short black hair. refused to tell us her name. she threw a towel at a another person staying at the hotel. those are the kinda staff they employ no regard for anyone. waste of money. food was terrible. Would not recommend especially for families your not safe at the hotel as there are abusive member of staff. and if you report to the manager he will ignore your complaints and walk away.