Fabulous location, beautiful hotel and the staff were so nice.

Zeer hoogwaardige afwerking, heerlijke bedden en een prima locatie aan de piste…

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The BEST LOCATION EVER for ski in Austria!! This is a 5 star Hotel , with the most beautiful chalets!! We stayed in 306 . Clean , comfortable with excellent facilities. The breakfast was very good “ even with champagne “ The dinner “ 4 course “ was out of this world… compliments to the chef . The staff was very friendly and assisted us with everything!! Thank you for helping us with the ski hire… excellent!!! The spa with the amazing pool , took our breath away!! Wish we could go back tomorrow!!

We loved everything !!! Perhaps the Hotel can organise a FREE TAXI service for guests… to go up and down from Zaglgut Chalets to Kaprun ??

Skvělá lokalita u sjezdovky, milý personál, výborné večeře v rámci polopenze, kouzelný výhled do údolí…velká spokojenost téměř se vším, rádi se budeme vracet.

Úklid chatky neodpovídal očekáváním s ohledem na prezentaci celého hotelu. Pod postelí a pod pohovkou bylo množství usazeného prachu, za dobu pobytu nám byly pouze měněny ručníky a stlány postele. Úklid jinak neprobíhal.

Super Lage und Freundliches Personal. Myrthe vom empfang konnte uns bei jeder Frage bestens auskunft geben und weiterhelfen.

Leider wurde die Massage aufrgrund einer Erkrankung abgesagt. Kann passieren aber vlt wäre eine Ersatzperson in zunkuft nicht schlecht. Die nette Hotelbedienung hat uns aber geholfen so das wir trotzdem noch eine Massage woanderst geniessen kommten.

Die Lage war einfach top. Das Personal IMMER sehr freundlich. Man hat sich einfach mehr als wohl gefühlt. Das Hotel kann ich nur weiterempfehlen.

Der Pool ist leider am Nachmittag im Schatten & man hat daher leider keinen Platz mehr zum sonnen Mehr gibt es tatsächlich nicht auszusetzen

The room was well designed, very big, with big bath and a private sauna. All the rooms has a view and this is a genius architecture design. We had a pool bag with towels, there’s also eco friendly Shampoo and body lotion. There’s a small terrace to drink coffee/ to eat. The breakfast was very good and with big variety of food. You can also order omelettes/boiled eggs/ scrambled eggs/pancakes/porridge from the kitchen. The stuff we’re very friendly. The swimming pool has amazing view (indoor and outdoor) and there’s also sauna area with wet and dry Finnish sauna.

There’s nothing to say here…

Dear bergdorf hotel, I hope this message finds you well. I am writing to bring to your attention an unfortunate incident that occurred during my recent visit to your hotel. I believe it is important to address this matter so that you can take appropriate action and maintain the high standards of service and hospitality that your establishment is known for. While dining at your restaurant, I encountered a staff member who displayed discriminatory behavior towards individuals of Arab descent, including myself. It was disheartening to experience such racism and prejudice in what should be a welcoming and inclusive environment. As a guest, I believe it is crucial for every individual to be treated with respect and dignity, regardless of their ethnic background. Discrimination of any kind goes against the principles of equality and fairness that are fundamental to providing exceptional customer service. I kindly request that you investigate this incident thoroughly and take the necessary actions to address the issue. It is essential to provide your staff with appropriate training and education on cultural sensitivity and diversity to prevent such incidents from occurring in the future. I trust that you will handle this matter seriously and with the utmost professionalism. I hope that by addressing this issue, you can ensure that all guests, regardless of their background, feel welcome and valued at your hotel. Thank you for your attention to this matter, and I look forward to hearing from you regarding the steps you will take to rectify the situation. Regards.

It was the perfect place for a big family with different ages and interests.

Nothing to dislike

A getaway place, very calm, if you like to stay war to city but 5 mi cutes away from the city

Amazing place

None

The location

Insects

Quite place. Nice staff. Nice view.

The pillow wasn’t comfy.

location, new hotel... good breakfast...

cold pool water.... cold in spa... first night there was no guests in hotel and our room was so cold... they probably tried to save some money on energy expenses... after when other quests arrived temperature in room was good...

Perfect location,high level of customer service,nice&peacefull wellness, great breakfast with fantactic tea

breakfast and dinner were amazing