1. service is very good 2. even public spring is including indoor and outdoor, very nice 3. dinner and breakfast are very very amazing 4. a very large room with different partitions, well designed, we could enjoy high privacy, and nice view 5. it is near tourist information centre, we could rent bicycles in just minutes walk 6. people are nice here and we feel wholehearted service here

The staff tried hard to understand, but it was not successful.

Bad location! Even though you can see a sliver of the lake, most of the view is of the mega hotel next door or the construction site that is loud, dusty, and ugly. There was no path along the water to walk and it was more or less in the middle of an industrial area. The staff did not speak a word of English, despite what it said on Booking. 'dog friendly' means allergic unfriendly. I was itching and sneezing all night (room not well cleaned). The facility was old and used. Dirty carpets, ripped linoleum and the Onsen was nothing special. For the price it was VERY disappointing!