The hotel has a great location. Access to the shopping malls and main areas are all near by.

Staff were friendly and professional, breakfast was excellent, room spacious and swimming pools very good. Location was fine as Abu Dhabi is spread out and taxis were cheap and plentiful.

Excellent hotel, good service and amenities. Room was spacious. Heated outdoor pool and. Marina to walk around.

Hotel is unique with some older charm/character. However it could feel outdated in some of the rooms and shower was tiny. Had a screeching noise in my room for hours. Hotel staff came and tried to fix it. After they couldn't they still wouldn't move me. Additionally, asked for a late checkout (1pm). Housekeeping was at the door by 1030 asking me if I was checking out. Normal checkout is 12 so that was very early even without late checkout. Their check-in and check-out process takes way longer than expected also. Even with a pre-booked pre-paid room was standing in line just waiting. Appears it's not electronic and receptionist is typing a lot of information. It is a great location with great views from the rooms and the room service food was good.

Very nice, contemporary hotel with well-built rooms and walk-in showers. Nice views of the water from many rooms. Great private beach area with a great spa. Only complaint is with the gym. It has a good arrangement of equipment, including weightlifting equipment (my priority), but much of the equipment has rust on it and it makes you question the safety/maintenance and how frequently it's done on things like cables, pulleys, etc. Also, dumbbells only go up to 70lbs - would be nice to have heavier.

nice room and wide.

Intercontinental is a great brand. I am a very frequent visitor and always loved my stays. But this hotel has 2 faces: services and people are on IHG level Good to great staff. But the accommodation has passed its shelf life; sleeping rooms, bath rooms and some public places are way below IC level. Some more explanation:The rooms - ours was on the Club floor - are in big need of complete renovation, there is too much silicone kit patchwork. Wear and tear is visible everywhere. Towels and bathrobes are sometimes torn and worn out. Bath room sink is too dirty(silicone again). Shower is not working properly. Wall plugs that are unstable. Telephone plug does not connect anymore to the phone etc etc. Here I stop. Small things but too many of them in this hotel. The whole hotel needs a revamp to bring it to the level of the great Intercontinental brand. I feel sorry for the well-trained , firendly and very attentive staff, but we will not come back in IC Abu Dhabi until it has been modernized

This is not a property to make you go wow, but neither is the price for this type of hotel. It’s a really good, functional resort close to the heart of Abu Dhabi. We really enjoyed our stay here, we felt comfortable and looked after by the staff. The rooms are from a previous generation, however they are spacious and functional. Try and get the highest floor possible to try and minimise the street racing that was taking place, if you got some spare money, pay for a sea/marina view room which will solve that problem!

Staff are excellent!!!

Friendly and professional team and a great location. The team in reception, the concierge, the pool team, the restaurant team are all extremely professional and a credit to the hotel. The shared facilities including reception and the pools are good. The rooms could do with a bit of a refresh but are perfectly adequate. Very enjoyable winter break at this great location. Thank you.

You need to improve two things. 1. The lady welcomed us wasnt qualified speaking English properly. she is almost mumbling words and a bit hard to understand. The funny fact is I was born in Australia and a native speaker. 2. Someone called me in a room at 11:25, asking we are checking out or extend our stay. It is pretty rude calling directly in a room before noon and encouraged us to check out quick. This is pretty rude and funny

Hotel Staff was excellent, specially the staff were there at the Business Lounge however hotel should focus more on the cleanliness as we found cockroaches inside the room underneath the bedside table

Staff lack of professionalism, and the indigent reservation system

This is a beautiful hotel with fantastic faciltiies. There are several gorgeous dining options. The pools are lovely and the beach is such a lovely space too. There are places to walk to around and about but it is too hot for this really and it is very easy and cheap to take a taxi. If you want the waterpark and Yas island nightlife then this hotel is a good half an hour taxi ride from Yas island. however, the location for us was perfect and we were happy to travel to Island on 2 occasions rather than stay out there. The staff were just brilliant at the Intercontinental and I felt a real sense of welcoming and family friendliness, nothing was ever too much for them! I would recommend that it is worth taking the all inclusive offer. Drinks and food are expensive and so the 'All inclusive' works really well and is excellent value. There are several fantastic hotels on site and I would really recommend these, otherwise it is a taxi drive to somewhere else to eat. However, if you do want to go out and about then the hotel are flexible with the all inclusive and we were able to take it on a day to day basis which is brilliant. Loved our stay here thank you!

This is a beautiful 5 1/2 star hotel. The concierge could not be more helpful and accommodating. All staff are excellent. After one morning's breakfast almost all restaurant staff knew your name and what you liked. I cannot praise this hotel's staff enough. It’s one of the few hotels in Abu Dhabi (probably the only one) with smoking and nonsmoking rooms, two beds per room, and pork served in one restaurant.

The room was not clean enough, there was traces of the previous client,unprofessional

Swimming

All good other than it is a very old hotel that requires full renovation of the toilets and bath area

We loved our stay. Friendly check in/front desk staff: Inna & Mona Liza. Great lifeguard from Cameroon (didn’t ask his name) and also Sabina from Nepal in the restaurant at breakfast. Nothing was too much trouble. We had technical issues in room 1709 with the USB charging points not working and the wardrobe light would not turn off. These were immediately fixed after I’d reported them. The towels weren’t all great - we had soft fluffy ones and this one with a hole. I also discovered what might have been chocolate chips on the carpet beside the bed/bedside cabinet.

Check-in took more than a half hour. It was a public holiday, so they were very busy, and it was obvious that staff was doing their best, but they needed more staff on duty to help with the high volume of guests. There were no functioning key cards when I was checking in, so I was shown to my room and let in by staff, but I was given a key that didn't function and was told to return to reception in 30 minutes to activate it, leaving me unable to comfortably leave and return to my room/move about the hotel. The room also seemed like it had been cleaned in a hurry. I found someone else's hair on the shower wall in the bathroom when I used it for the first time, and the shower didn't function well. The drain was clogged and water collected on the shower floor. The AC was not intuitive for use, but the staff was swift to help us with that.

Everything was excellent

Great hotel, though old but very well maintained. Great facilities, good food. Welcoming staff - Srini, Ina, Sabina, Neha

What makes this hotel a truly unique place are the people who work there. Staff was always kind, helpful, smiling, working very hard to make guests happy and that should be recognised foremost. The hotel has its own history which is fantastic and when you read the lower score reviews don't discourage yourself from booking because slightly outdated furniture doesn't matter at all. Rooms are spacious and tidy, it's quite and safe with easy parking and you can walk to the Corniche beach. We loved our stay and would honestly recommend it. Thank you Intercontinental Abu Dhabi for making our stay with you a memorable experience.

Really good hotel with great amenities

Great location, by the Marina, with its own beach, & easy to walk or get taxis to the sights of Abu Dhabi

I like the hospitality and warmth of the staff

Excellent facilities and restaurants. Convenient for visiting lots of local sights and for the airport.

Breakfast limited really. Room very bare

Beach

A lovely Hotel with great facilities. We unfortunately never managed to book a tennis court because of availability issues, but otherwise it was a great holiday destination. We went with a teenage son, but it is especially good for small families with playground,slide, kids, pools and amenities.

Nice hotel, better than expected! Room with a nice view and quiet. All staff members are really excellent!

Just everything for a relaxing break.