So nice

Staff was very rude and unaccommodating.

Overall the hotel is wonderful. Stayed with my family for one night due to a long layover the following morning. Only critique I have is regarding the check in process. The day before our arrival the hotel sent an email to complete our post arrival check in form. The electronic form requested a check-in time as their regular check-in time was 4pm. I requested a 3pm check-in and submitted the form. Did not receive a follow up email on whether that time was permissible so I was under the impression that it was granted. Upon arrival (at approximately 3pm) when we checked in we were told that our room was not available and that we had about an hour wait. When I inquired about the online check in and that I requested a 3pm check in “all of sudden” a room magically became available. We also weren’t offered bottled water like other guest who checked in prior and after, which made us feel as though we were being treated differently. After check in we went to grab something to eat at the market and the food was amazing!! Everything we order was hot, fresh and yummy! Other than the one incident at check-in, our stay and the hotel was pleasant. I would recommend that attention to detail be made a priority. If you are going to offer the option for an early/late check in then either confirm the time with the guest or advise that their requested time is unavailable at the time when completing the online form.

I love this hotel and would stay every time I go to Miami

Extraordinary service. Great staff. Great Food. Human tratment to the Guest.

I would given this property just for my stay alone 4 stars but do to the situation after I checked out I’d have to deduct a star. Upon checking into the hotel I gave my credit and was only to be charged $200 per night which was 2 nights for incidentals because I had already paid for my reservation in advance through Expedia. My stay was fine. Hotel is nice and clean. Lobby fragrance and appearance is luxurious. From the pictures I thought the room I was getting had a balcony due to the photos in the description but it didn’t but hey I’ll take the blame for that. Now my issues stems from upon checking out I received an invoice that said my balance to be paid was the resort fee and a pool charge for $63. So $218 in total. Cool. But later that day the hotel charged my card another $770 plus another $250. That made me check other transactions to find out the day before they also charged my card $530 and $200. Now when I called to find out why they claimed all these charges are not them it’s Expedia. Even the tho charge was named to the EDITION and not Expedia. I let them know that’s impossible because I didn’t even use the same card to book my hotel on Expedia at the time. After being put on hold several times they came back and told me these charges were only authorizations and they are a result of me charging the food and beverage to my room from the pool for $63. So to be clear they they are saying because I charged a lobster roll to my room they authorized $1550 in charges.

Favorite hotel in Miami Beach!!!

All of the staff from the beginning to the end of our trip were friendly, tentative, and great service. Our rooms were always cleaned in the morning and evening. I highly recommend anyone to go. Pool was beautiful. Loved the pineapple water they gave out . The only thing I would say is the drinks were very expensive but I guess that's Miami. Excellent hotels

Staff was very helpful and professional pool area was excellent. Hotel was very clean and food was amazing

Quality time and very good feelings to stay for vacation definitely my favorite on miami

Staff extremely friendly

Staff was superb; made any mistakes right immediately, food was great, showers/ bath are spa quality. Def stay here if you want that old world hotel vibe with modern accommodations!

STAY AWAY FROM THIS HOTEL Three days after check out fraudulent charge of $991.15 USD for “mini bar food” was added to my bill and charged my credit card on file. I have never seen this charge before, it was not presented to me at the check-out, and I certainly have not consumed $991.15 USD from the mini bar. I drank 2-3 non-alcoholic drinks during my 4 days of stay. As soon as I received this additional charge I have written to the hotel to clarify this charge, but so far haven’t got any reply. It’s just terrible customer service!

Terrible

Excellent

The best hotel on Miami Beach hands down

Super clean property and rooms

Everything was good!

That’s the second time that me and family visiting the property Miami Beach edition. I’m very impressed with the hospitality and the amenities that the property provides. The employees are always kind and friendly. I want to highlight my experience and give credit to all the front desk agents.

Amazing time

Phenomenal staff. Great boutique hotel, check out the underground ice rink and bowling lanes!

Everything was nice

Amazing property! Love the staff and how accommodating they are. The general manager Chris K is a complete super star! I celebrated my bday over the weekend and all could not be better. Dinner, lunch, spa and of course the most amazing staff. I am a loyal guest and that will not change anytime soon!

The hotel is beautiful and the rooms are pretty comfortable. Staff at front desk was very friendly too. Beach is great and everyone very kind although service takes longer than one would expect. Just a side note, there's some signs of humidity in the rooms and in the ceiling of the lobby that are not really expect for a hotel in this segment. Pool is awesome!

Our favorite hotel in Miami! 5 stars all the way. The staff is super pleasant, the hotel itself and the grounds are manicured and super clean; smells amazing everywhere you go. The room gets cleaned daily, with a turndown service so it always feels clean and towels are constantly refreshed. The pools are kept clean at all times and the overall vibe in the hotel is just super chill. This is not a party hotel, perfect for couples and families!

Great stay. Kudos to the Housekeeping staff

Excellent

Our stay was amazing, Karill the front manager did our check in, super friendly , we were able to get our room at 11:30. The rooms are very nice an spacious, Carolina the house keeper super nice, the pool on Friday was nice and as well as the service, Saturday was bad, to many people and bad service. Sunday was very nice and quiet, Violin and Fernardo were amazing. Karl did the check out for us, extremely efficient and friendly, he took some charges that they were out in our bill by mistake.

Amazing experience

Beautiful hotel. It’s quite the vibe and very personable staff! Highly recommend.

2 nd time there, felt it’s less wow this time less staff

This hotel has a lot of things going for it amongst them location and grounds and overall friendly staff. But there are some things that stood out as big negatives during my stay. The room cleaning service is way below par - they do not know how to clean a room. The soap was not replaced in my shower for 4 out of 5 days I basically run out of soap. I got a nespresso machine of course I would need to remind them to bring extra pods when I run out. The telephone from the room is not working I had to call with my cell. The breakfast menu is ok but nothing to remember. Finally one day I had to ask 4 yes 4 times the front desk to send someone to make up my room. It was not made until 5.30 pm. The prior day it was finally ready by 4 pm. Is this worth several hundred usd per night? I do not think so.