Worst experience ever in 50 year of travelling

It was a nice place. Staff was super helpful

Did not like it

Ok

Clean, hospitable. Huge rooms. Very good staff. Very close to BKC.

What a fab stay I had with my team at The Grand Hyatt Hotel and Serviced Apartments. It was the best service I would have experienced - my sincere gratitude to the staff of The Grand Hyatt Hotel and Serviced Apartments. Loved the upgrades. Best wishes Sandeep

Nice hotel, a lot of amenities but I put a small wash through laundry and got charged £120 for it. Do NOT use the laundry, the prices are worthy of a scam even for back home. Also rooms are on the very low-end of 5-star.

The breakfast buffet was amazing. Rooms were clean. Receptacles were out dated. USB connections were broken.

Lovely hotel, breakfast can be improved (im biased as i come from an F&B background), room sink & shower drain kept flooding .... service was prompt though... lovely poolside though need some sheltered tables & chairs i thought. Will visit again

Good location to get around but service and staff attention has started to lack a bit as have stayed in this Hotel many times

Staff at this hotel are fantastic the food is very good but the first floor pool area was dirty they need to clean the area and pool everyday as other hotels.the club lounge is good but the rooms don’t have that fresh feel after being cleaned which you get at other 5star hotels.

Great staff and wonderful clean hotel.

Very good service

I booked 2 rooms with breakfast for my boss and my colleague in this hotel. Upon check in they were advised that they need dont have breakfast on the reservation and they need to pay. My boss paid for 2 breakfasts. I have been sending email and calling the hotel for almost 2 weeks, but they have been transferring my call from one person to another person. No response to the email. I spoke with one of the receptio and mentioned the charges were reversed but i did ot get any email confirmation.

Great location, Great Food ans good rooms

Ok. Breakfast requesting any drinks too mutiple attempts. WiFi is super poor speed. Alot of mosiquos in area. Otherwise good

Wost stsy at this hotel in years. Garbage smell of rotting food in the hallway, totally run down rooms. Beds you can feel the springs. Bed sheets and duvet are totally used over the years and not replaced. Rooms are run down, furniture so old very uncomfortable to use. Airport pickup was confirmed and no.one was there to pick up. Disgusting and will never ever stay here

It is a good property but the biggest problem is that it is full of mosquitos from the reception to the room.

What an AMAZING hotel! We had a great stay and the staff were excellent. I don’t think we have stayed in a better hotel than this and we’ve travelled all over the world! Highly recommend and would definitely come back.

Overall, our stay was comfortable. I had booked two rooms, it would have been ideal if they had given rooms next to each other. The service was exceptional. The rooms were clean and well presented and the buffet breakfast was delicious too. Would stay there again.

The hotel is located in not so great neighbhorhood but the its very safe. The security is great. Overall comfort is great, only complaint we had was the mosquitoes in the lobby area and in the breakfast area. The staff is nice and very helpful.Buffett breakfast was great! The hotel is close from various places such as BKC and Bandra etc.

The Grand in Hyatt was lost, such a shame what has happened to this property. It just feels old inside. The hotel is infested with mosquitoes, contrary to what they say the issue has been ongoing for several months. I feel bad for the staff as they are trying their best but the place is just not up to the mark. It feels old, and you can see it just isn’t clean. The rooms were not well kept. It also has a musky smell. Please avoid at all cost until they make changes here.

Staffand service👍

While the property was clean and modern, the air conditioning system laugh. My clothes covered in mold and me sick

The Grand Hyatt is was stunning, professional and would go above and beyond for us. The breakfast was stunning and had a wide range of choice - our waiter the first two days was fabulous for encouraging us to try new things and explain each of the dishes. Disappointingly, our 3rd and 4th days we were completely ignored at the breakfast, not even giving us cutlery or a glass to drink from, never mind taking orders for made-to-order items. That small blip aside, the staff couldn't have been better, giving us advice for clothes shopping, helping with a lost property 'crisis' and even letting us sit in the exec lounge after our flight was delayed - Agnel was incredibly kind and professional, and we can only say thank you! The room was big, clean and always supplied with fresh drinking water. The pool was beautiful (although outdoors - you have to be willing to take on the smog - and not very deep. Fine for a paddle!). The architecture and artwork is absolutely stunning, and the lobby is just a lovely place to sit and escape the chaos of Mumbai. The Grand Hyatt was a perfect counterpoint to help us relax from the noise, smells and hoards of people from our days out!

I have there before but this time checking in took a long time, bags to room took 3 phone calls and 20 minutes to arrive. Good part was Service delivered by Abhijeet and Ganga dyring breakfast as attention to detail and customer service was above and beyond was was very much appreciated

I Think the Rooms Need an Upgrade.. They are good but needs an uplift generally

Very bad to stay. Only name s good. Property is not well maintained and suits smell

Certainly a top of the range hotel. No doubts. If I wanted to be picky I would raise a doubt about the breakfast buffet. The western section was kind of forgettable in terms of quality and choice. But the indian section was so much more remarkable on the other hands. So when in Rome do as the Romans do. Go get the Dhosa and forget the rest

This is an excellent property for individuals, family and corporates. Very good location, excellent food and top notch service.

I booked this property for my family. They had to stay only overnight. However, they really liked the space. The apartment is quite spacious and with all necessary amenities. Would definitely recommend it.

The hotel said that drop off and pick up from airport was free. But for Rs 160 OLA ride, hotel charged Rs 2.800 to my parents.