ABSOLUTELY OUTSTANDING!! An amazing hotel, an unforgettable experience! This hotel has it all and we can’t wait to go back again. The staff are just remarkable and every single thing is catered for. In particular Yudi, Mita and Darma were on hand to make our stay exceptional. We paid the extra for The Level and it was completely worth it. Everything from sunglasses cleaned to cold towels on the private beach, afternoon tea and high end nibbles with cocktails were all included. It was definitely worth the extra. Thank you so much for making our holiday THE best ever!

The room was not clean and very worn. Full of bug poop on one of the bedside tables, looked like termite poop. Bathroom was dirty, bathtub was almost yellow, bathroom mirror was full of dirt. The bed was moist every night due to humiditiy problems in the room. Our clothes also became moist. Lot of noise from neighbours and people walking/talking outside the room. Very slow service at the hotel and we had to go get the staff ourselves at multiple occasions, as no one came by our table to ask. Not enough sunbeds for all guests, and the pool is too small and crowded. Overall this hotel is very outdated and absolutely not a 5-star resort.

Loved the place

Fees are changing very minute

Overall quite a good stay. But visiting as a couple it felt a bit busy/messy with all the kids in the pool and area surrounding it. Food and band-aid floating around in the pool. The pool also closed at 7pm which I think is quite early. There was another pool area, ‘Level’ which was a VIP-area with less kids/no kids where you had to pay an additional fee to access. Also, the spa treatments such as ‘60min traditional Balinese massage’ are in my opinion quite a lot more expensive compared to other places at Bali. 1,000,000 IDR instead of 130,000-350,000 which are the prices outside the resort for 60 min. However, we are more for boutique hotels - so maybe this concept (big resort with all-inclusive option) is just not for us. On the plus side: nice with tennis, gym and other activities. The restaurants were pretty good and the breakfast buffet was huge. The restaurant by the beach was very nice during the evening.

Room was excellent….housekeeping not so much…was hit or miss. Also AC continually broke down, and after being told motor needed to be replaced, 3 days later it was still not done, even after someone came by every day. They did make amends and offered a massage, but for a 5 star hotel, neither or the above things should have been an issue at all.

Family friendly, great service, amazing breakfast, walking distance to Bali Collections which has lovely shops and dining. Would stay at Melia again.

What a beautiful property!