The property looks nice from the road but thats where the positive stops. Complementary Breakfast looks great in the pictures but not as displayed. Unable to find clean dishes to serve from. Toaster in room shorted out the power twice so didnt try again was told by staff that the toaster was too powerful for a hotel room. My daughter found hairs in her bed and was scared to get in the bed. Reception desk was unserviced whenever i tried to find someone. No cleaning service with 4 nights stay. The place is very run down.

Easy to book, clean and tidy room, great price

always stay there when in mackay

Manager was very helpful as we were a large group checking in late

Exceptionally clean room and helpful staff

Enjoyable. Good value. Old FV

Attitude about cancelling sucks.Abused for forgetting to cancel. I have a mental disability and didn't deserve the swearing. Calling me the C world was too far. I hope he loses his job.

The worst motel I have ever stayed in. Beds were so uncomfortable, layout of room was odd. Had to walk through a common room stayed with other guest to enter room via the bathroom which locked from the outside ,so other guest had to wait before leaving. Stains on floor and furniture, bathroom was dirty.

Advertised as renovated! The room they provided was outdated and run down. How can this be a 4 star motel?

Airconditioning not working otherwise room good, my booking not quite right through Expedia but sorted by manager.

Property listed as a motel with full daily housekeeping. There has apparently been a change of ownership but the info has not been updated in the advertising, the notes in the bathroom about if you want fresh towels, the please clean my room signs and also in the property guide book. Resulted in our towels remaining on the floor until we had to call and request new ones. The room we were in also had some very sticky doors - the bathroom the ply is mostly separated from the rest of the door leaving you pulling on something broken and also the front door would get stuck that needed a couple of full weight pulls to get it open. Bed was comfy, tv was great but not refilling tea/coffee amenities or housekeeping on the days you request it mid stay isn't really on when it's booked as advertised. It's not a self-service apartment. So please take note.

Just needed a bed for one night on a long road trip. They organised a late check in and were really helpful. The free breakfast was basic but much appreciated

After being there before and enjoying our stay, this time I did not find the management so welcoming. Overall, my stay was all I needed. I was a little disappointed the bathroom bin had not been emptied when the room was cleaned which left it a little smelly. An oversight on the cleaners part, tho I accept that can happen.

Reasonable for passing through.

Requested ground floor room when doing booking, request not considered. Room not serviced during 3 night stay.

Property was clean and safe. All 3 beds were super old, and you can feel the springs, which was not comfortable. Breakfast was just a couple of cereal packets and some toast.

We booked a ‘superior’ room sadly the room smelt musty, the toilet had dirty stains and constantly leaked, There were ants in the kettle, bed desperately needs replacing. Only One 600ml water bottle in family room We had one blanket to share between beds. Breakfast presentation very underwhelming . Had to climb a secured box to get into shower/bathtub. Could not recommended

Breakfast was very poor, The bed only has a thin sheet in the middle of winter. The reverse cycle A/C heater trips out leaving you cold all night.

Wotif.com stated i was getting a queen and 2 twin beds but only got the queen and 2 singles.

Location was central to my work area.

Property was tired and needed general maintenance. Liked the continental breakfast included in the price (basic but adequate) was very quiet!

The motel rooms are dated and run down,need renovating. Paint peeling in bathroom, usual mouldy joins in shower. Noisy fridge, carpet lifting.The beds are old and very uncomfortable, one double sagged to the middle the other hard as a rock.The front rooms (which ours was a family room)are right on main road and in the flight path for the airport. Have stayed at other motels on the same road but this has been the worst one.

Rooms a bit dated, but handy location and staff very helpful. We quite regularly stay here when in town

On check in, I was not advised or instructed to grab my breakfast food, which was included in my stay. I have stayed at this hotel for the past 8 years and this was the first time that I was not instructed to grab my breakfast on check in. The hotel was roomy and comfortable but is dated and needs some TLC.

Simple but comfortable. Great value for price.

Good hotel at a good price.

Breakfast should be explain in the website that’s is continental breakfast, thank you

It was in a very convenient spot to our needs. The floor was very dusty & the soles of our feet were dirty after walking around our room. We killed several large cockroaches. Ants were there too. The garden needed some love.

Overall a good place to stay.

Breakfast hours only 6.30 to 8am food selection limited Rooms mot serviced daily - you have to chase cleaners for more supplies if staying multiple nights Manager wouldnt extend checkout by 1 hour even though cleaner said she would do our room last and then manager walked past to see if we had vacated the room Manager charged accommodation without my knowledge even though i told him it was paid through Wotif

The position is great, didn’t like the shower bath , it’s a bit slippery, the motel is old but very clean, very quiet.

Always friendly staff and clean rooms. Favourite Motel in Mackay