Great location. Very clean. Stunning views.

The first thing that I noticed was a smell when I walked in. The second was that Id been in such a hurry booking that I failed to notice the lack of A/C, which isnt pleasant in August (fortunately, my room faced the ocean and had a good breeze) - lesson learned: never book in a hurry (I didnt rate down for this)! What I will rate down for is that the sofa bed in my room was nowhere near as nice as the photos, the bed was only ok and the pillows were awful. On the upside, the rooms are very spacious for France, the staff were nice and the pool was good. The free WiFi was fine on a phone, but on my computer, it was so slow that I couldnt even use Gmail. They also have you strip your own bed and empty your own trash, which I found strange.In short, not worth the weekend price paid & for sure not what Id call 4*

The first thing that I noticed was a smell when I walked in. The second was that I'd been in such a hurry booking that I failed to notice the lack of A/C, which isn't pleasant in August (fortunately, my room faced the ocean and had a good breeze) - lesson learned: never book in a hurry (I didn't rate down for this)! What I will rate down for is that the sofa bed in my room was nowhere near as nice as the photos, the bed was only "ok" and the pillows were awful. On the upside, the rooms are very spacious for France, the staff were nice and the pool was good. The free WiFi was fine on a phone, but on my computer, it was so slow that I couldn't even use Gmail. They also have you strip your own bed and empty your own trash, which I found strange. In short, not worth the weekend price paid & for sure not what I'd call 4*

The pictures not the same with the reality ,it’s in this website 4 star but I knew straight away when we check in not like 4 star, and I was right only 3 star with 4 star price .

The hotel was functional but very dated. For the money spent it was hard to realize value. Could improve with remodel and location is nice.

Everything was excellent

Nice place, beautiful location and view. Well equipped.

Convenient location to visit the local area. Hotel is casual family style with kitchen. The room we stayed in has probably the largest balcony of the whole complex, we enjoyed tremendously. Watching sunset from our balcony with a glass of wine is extremely enjoyable. Condition of the place is average, there are plenty of supplies of pot and pans without any kind of supplies of soap or sponge or rag for cleaning, minimum supply of amenities for bathroom, only 1 roll of toilet paper for our 3 days of stay. No cleaning service provided. Breakfast was good and inexpensive. Free shuttles right in front the hotel to go into city of Biarritz is very convenient. Swimming pool is very nice and clean. If you are looking for some relaxing time without much services, it is a good place to be. Plenty of private parking near by.

We had to pay 15 euros for a travel cit which i was not expecting. The hotel has an excellent location and the staff were friendly. However the room was more like a budget hostel not a 90 euro room. There was 1 small bottle of water and 2 plastic cups with some sachets of shampoo. The shower was a wet room and the water did not drain so the bathroom was soaking wet still the next day. The tilling in the bathroom had sharp edges and was not very safe. Over all I would compare this to an ibis budget hotel which is fine if the price reflects that but it does not

We had to pay 15 euros for a travel cit which i was not expecting. The hotel has an excellent location and the staff were friendly. However the room was more like a budget hostel not a 90 euro room. There was 1 small bottle of water and 2 plastic cups with some sachets of shampoo. The shower was a wet room and the water did not drain so the bathroom was soaking wet still the next day. The tilling in the bathroom had sharp edges and was not very safe. Over all I would compare this to an ibis budget hotel which is fine if the price reflects that but it does not

Beautifully located next to Marbella Beach. Walking distance to downtown Biarritz. Free, gated parking. Seaview apatments with balcony. No ac, worst beds and pillowa ever. Didn’t sleep properly for two weeks...

Our stay was pleasant enough because of the location, by the beach, though we have only partial view. Towels & bed linens were only provided one time. They claim they only change it if you stay more than two weeks, it will cost 9 Euros for 2 clean towels, & for 7 peoples, money is adding up. we stayed 5 - 6 days. We have to do all the cleaning ourselves daily & at the end of stay. No air conditioning, we can not leave the patio door for safety reasons. It would have been good at list every other day or 2 to have clean towels & cleaning as well.

Location is great for place Marbella (quieter beach) and also only a few minutes walk into the town centre, with many cafes and shops/ beaches on the way. It was our third time in Biarritz and the staff were really helpful with local knowledge and booking taxis when needed etcOur room was a studio for two of us but when we arrived there was an extra bed too which was perfect for the two of us staying, as well as bath and a private patio overlooking the sea -even though we were told we didn’t have sea view!It was too cold to go in the pool however the sea views are amazing there and very well protected safety wise for childrenWe will definitely return and can not fault the hotel in anyway

Location is great for place Marbella (quieter beach) and also only a few minutes walk into the town centre, with many cafes and shops/ beaches on the way. It was our third time in Biarritz and the staff were really helpful with local knowledge and booking taxis when needed etcOur room was a studio for two of us but when we arrived there was an extra bed too which was perfect for the two of us staying, as well as bath and a private patio overlooking the sea -even though we were told we didn’t have sea view!It was too cold to go in the pool however the sea views are amazing there and very well protected safety wise for childrenWe will definitely return and can not fault the hotel in anyway

Fantastic location with view of the coastline waves,surfers and sunsets.Large well looked after grassed areas for exercising dogs. Nice pool and sunbathing terraces. Extras crazy golf, table tennis, tennis courtApartment a good size, clean and bright with lovely terrace.Good restaurants are a short walk away.Would have benefited from free internet in all areas not just in reception but the only critism

Efficient and friendly staff. Nice room with everything, practical.

Efficient and friendly staff. Nice room with everything, practical.

We stay in the aparthotel for two days, the staff was friendly, the pool and the gardens were in real good conditions, but the interior of the apartment needs to be updated and the bathroom must be renovated to be a real four stars hotel one. The covers in beds were not clean

The accomodation was fine; weve stayed in French Residences before and they are never particularly luxurious. However we had a great time because the Residence was in such a good location. We asked for a sea view and it was a lovely view out to sea and down to the Pyrenees.. Lots of lovely beaches in very close proximity and the sea different every day. It was a very nice stroll into the centre of Biarritz but there was also a free bus outside the Residence as well as 2 paying buses which were v cheap. You can get the 10 to E Leclerc for a big shop if like us you dont take the car abroad. There were also shops in easy walking distance. The pool was lovely and there were always enough sun beds. There is a washing machine and tumble dryer in the Residence (not the apartment itself). All the basics in the apartment and a lovely big balcony. You do need to pay for Wifi but worth it if travelling with teenagers. Staff were nice and helpful.

The accomodation was fine; we've stayed in French Residences before and they are never particularly luxurious. However we had a great time because the Residence was in such a good location. We asked for a sea view and it was a lovely view out to sea and down to the Pyrenees.. Lots of lovely beaches in very close proximity and the sea different every day. It was a very nice stroll into the centre of Biarritz but there was also a free bus outside the Residence as well as 2 paying buses which were v cheap. You can get the 10 to E Leclerc for a big shop if like us you don't take the car abroad. There were also shops in easy walking distance. The pool was lovely and there were always enough sun beds. There is a washing machine and tumble dryer in the Residence (not the apartment itself). All the basics in the apartment and a lovely big balcony. You do need to pay for Wifi but worth it if travelling with teenagers. Staff were nice and helpful.

300 feets away from Marbella beach! 1.7km from downtown! Nice view on the ocean! Nice but small loft! Was perfect for a family of 3!

300 feets away from Marbella beach! 1.7km from downtown! Nice view on the ocean! Nice but small loft! Was perfect for a family of 3!

Room was clean and spacious for two people. Came with plates, linen, towels and other kitchen gear. Quick walk to Marbella beach (less then five min) and to a great surf shop to rent gear or take surf lessons without going bankrupt.Downside: We had to buy toilet paper, dish soap and sponges. Wifi had to be purchased seperatly from room fee which comes with added credit card fees if you don't live in Europe.

Room was clean and spacious for two people. Came with plates, linen, towels and other kitchen gear. Quick walk to Marbella beach (less then five min) and to a great surf shop to rent gear or take surf lessons without going bankrupt. Downside: We had to buy toilet paper, dish soap and sponges. Wifi had to be purchased seperatly from room fee which comes with added credit card fees if you don't live in Europe.

Hotel Eugenie was not a hotel, it was self-catering apartments, which is what we wanted. The small kitchen was well enough stocked with a dish- washer, microwave and hob, but no oven. The rooms were spacious with lovely views from all windows and balcony. The location was good - not central but within easy reach of the town and facilities - bus stop outside hotel but would recommend a car if wishing to go farther afield. Excellent secure car park on site. Too cold in October for trying the outdoor pool as it is not heated, but this, the tennis court and crazy putting would be lovely in summer season. Overall a practical, no frills place. On a negative, very uncomfortable mattresses on beds and a very small, uncomfortable sofa in the main living area, thus difficult to relax after a busy day. Attention to detail was lacking - no kitchen cloths, bin liners, dishwasher tablets etc - and who wants to be bothered sorting that out on holiday. Only French channels on the TV. It did the job but I wouldnt go back due to lack of attention to detail and general comfort.

Hotel Eugenie was not a hotel, it was self-catering apartments, which is what we wanted. The small kitchen was well enough stocked with a dish- washer, microwave and hob, but no oven. The rooms were spacious with lovely views from all windows and balcony. The location was good - not central but within easy reach of the town and facilities - bus stop outside hotel but would recommend a car if wishing to go farther afield. Excellent secure car park on site. Too cold in October for trying the outdoor pool as it is not heated, but this, the tennis court and crazy putting would be lovely in summer season. Overall a practical, no frills place. On a negative, very uncomfortable mattresses on beds and a very small, uncomfortable sofa in the main living area, thus difficult to relax after a busy day. Attention to detail was lacking - no kitchen cloths, bin liners, dishwasher tablets etc - and who wants to be bothered sorting that out on holiday. Only French channels on the TV. It did the job but I wouldn't go back due to lack of attention to detail and general comfort.

Free shuttle bus to town close to beaches.overlooking beach area.

I stayed in a studio which I found to be quite basic. The hotel charged me extra for everything! The main phone in the reception wasn't working so i had to have the phone in my room activated which cost me 5 euros for the pleasure. Activating WiFi cost an additional 15 euros for my stay, and they even charged 7 euros for a cleaning kit, which included basics like washing up liquid. There were no features in my room to indicate that this was a 4 star hotel. Bathroom had no toiletries or sanitary products just 3 towels. Staff in reception went home after 5pm, so in the evening there was nobody to notify if you were experiencing a problem. As staff closed the doors to the hotel after leaving, I had to climb through the back of the Hotel on several occasions after forgetting the code for the front door. None of the staff spoke english which was quite surprising, I am bilingual so I could manage but my friends found it incredible difficult. I think the hotel is geared towards french visitors, than foreigners. As the Hotel was in an isolated part of Biarritz, I had to walk 25 mins to town every day for lunch or dinner as there were no restaurants around the hotel. On departure I was asked to clean my room, empty out bins and take out the bed linen, or be charged up to 40 euros. After all the additional charges, constant walks for basics and lack of service, i would have been better off joining my friends in the 2 star hotel in town, which had soap and daily cleaners.

I stayed in a studio which I found to be quite basic. The hotel charged me extra for everything! The main phone in the reception wasn't working so i had to have the phone in my room activated which cost me 5 euros for the pleasure. Activating WiFi cost an additional 15 euros for my stay, and they even charged 7 euros for a cleaning kit, which included basics like washing up liquid. There were no features in my room to indicate that this was a 4 star hotel. Bathroom had no toiletries or sanitary products just 3 towels. Staff in reception went home after 5pm, so in the evening there was nobody to notify if you were experiencing a problem. As staff closed the doors to the hotel after leaving, I had to climb through the back of the Hotel on several occasions after forgetting the code for the front door. None of the staff spoke english which was quite surprising, I am bilingual so I could manage but my friends found it incredible difficult. I think the hotel is geared towards french visitors, than foreigners. As the Hotel was in an isolated part of Biarritz, I had to walk 25 mins to town every day for lunch or dinner as there were no restaurants around the hotel. On departure I was asked to clean my room, empty out bins and take out the bed linen, or be charged up to 40 euros.After all the additional charges, constant walks for basics and lack of service, i would have been better off joining my friends in the 2 star hotel in town, which had soap and daily cleaners.

Unfortunately the toilet is downstairs which is a nuisance