Awesome hotel would stay again anytime

I, 100 percent recommend this hotel. Thank you very much for a great experience!

Place was really run down

The hotel and room was nice. We waiting for a bit upon arrival for valet which is understandable as they get busy so no big deal. Hotel was accommodating of an early check in as well. Pool deck was also really nice. Bed was uncomfortable, we left our breakfast selections on the door to be picked (well before the 2am cutoff) up for a 7:30 AM delivery. The cards were never picked up the night before and was still on the door at 7:30 AM when we checked. We then went down to the hotel lobby for coffee which was out. There was no one else around except for two ladies working the front desk talking and seemed bothered to have to refill it so we just left and went to Starbucks instead. We dined at Villa Azur and the food was pretty disappointing for the price. Everything was super salty and tasted premade and came out way too quickly to be made fresh. The lava tiramisu was definitely not made as I actually bit into a piece of the plastic wrapper. I booked this hotel back in April for me and my wife to have a nice weekend away and overall the stay was blah. I have no desire to ever stay here again. I thought the W was a well known high end hotel and honestly have had much better stays in hotels a 1/4 of the price of this one. I also noticed a pending charge on my card from the hotel for the room even after I had already paid for it through Expedia. The Hotel is telling me it can take a week or more to be refunded due to their mistake. To much mismanagement going on here. Do better

Got late because my flight was delayed They restarted computers 3am couldn’t do check in Left me and my family in the lobby until 5am Then they tell me my reservation was canceled Horrible lobby Lots and lots of “escorts “ coming and going to the rooms. The personal letting them In and out. Horrible experience Lobby is a corridor Lots of homeless outside Never going to stay here again

We booked a room with 2 beds and upon our arrival at 2am were told they “unfortunately gave that room away accidentally.” They gave us a room with one bed for 4 people for 3 days and provide no compensation at all.

Perfect venue for American Airlines arena

Room was great. Quiet and clean. Valet service was quite slow.Ate breakfast at the restaurant in the hotel. Waited 7 min before the hostess acknowledged me and got me a table. Staff was very slow and disorganized. Ordered an omelet and toast but toast come out 5 min after my omelet! Would not eat there again.

The hotel was great, safe and secure. The only complaint is that the a/c in the room wasn’t working. Also i had prepaid while booking via the hotels.com app and was still charged for the amount of $908.96. I was told it would be refunded in a couple of days. The staff were very nice and accommodating!

great

Front desk staff and cleaning crew were exceptional.

Double billed me. And wasted an hour of my time to get the charges reversed.

Very nice room in a very convenient location to attend the game across the street. Great stay except that our window was so filthy we could barely see out of it.

The stay was amazing very accommodating. However, i was charged again for my stay although i paid through Hotels.com. In total i was charged over $1400 after i had already paid over $900 in advance for my stay. The manager was very understanding and assured the issue is being corrected. Onging as of now. The Spa was CHEFS KISS

First room, they attempted to put me in, had a "balcony" that was next to construction work being performed and you could see the dust. Second room, they put me in had not been cleaned. Yes, sent me to an unmade dirty room. Third room, had torn couches, electrical outlets you couldn't plug anything in and a TV that wouldn't change channels so you had to listen to Asian DJs talk about how wonderful the W is (in other countries). I had not been to the W in quite some time and it has slipped dramatically. I will never book with a W if possible.

Overall our stay was great. However the lobby is being redone, so that was not optimal. Also construction is going on right next to the property.

The Hotel ist Across the American Airlines Center (for Basketball and Hockey) and in the middle of a lot of Attraktions, which you can do by foot. A lot of Restaurants and grocery around, so you don’t necessarily need a rentable car. The pool on 16th floor ist nice and warm and grants a very nice View over Dallas. If it is windy it gets extreme at the 16th floor, That’s the only downside. Thumbs up for this Hotel!

Easy to walk to the American Airlines Center to catch a sporting event, concert, or other event.

Very big room

Kasey front desk clerk was wonderful and very understanding!!

Property was nice and quite. Staff was very attentive! Just a short walk to American Airline center.

There was construction going on which we were not informed about prior to check-in. Our room Was on the third floor and the hammering was constant from about 8am on. For $500 a night - it was absurd. When I called the front desk and asked to speak to a manager, I was told he would call me back - he never did.

Very nice

The notice of the construction in the lobby was starkly inaccurate of the sounds and effects. It sounded like there was work being done in the room upstairs. We could hear the tools and the workers and all the banging. We woke up thinking someone was trying to break in the room. The notice did not mention how loud and piercing there sounds were. I was told that the employees also had to deal with it when I am the guest. Also when we returned after the Madonna show, there was no elevator service and the staff wouldn’t let us use the stairs while there were more than 50 people gathering plus more coming from the show. I am shocked at the attitude of “deal with it.” I was told a manager would call me and never did.

The room was very nice but for that price per night the beds were horrible! I expected a bed I did not want to get out of not one I couldnt wait to get out of. Otherwise, it was a nice stay.

The interior looked pretty average. It looks like they were doing some remodeling, so I didn’t see a whole lot beyond the lobby on the first floor. There’s a bar right across from the front desk, which looked really nice inside. I had a room on the third floor with a king sized bed. I’ve stayed in hotels that were far less expensive that looked nicer. The way the room was set up was very odd. You open your door and step into the bathroom/ front entrance. That room is divided by a curtain (?!?) and and giant door/mirror/divider. The king sized mattress needed to be swapped out with a new one, because the springs in the side I slept on were worn out and I could sink down into. We ordered breakfast via the card you fill out and hang on the outside of your door by 2 am, and my order was incorrect. They had two extra dishes we didn’t order and the two omelets we did order were prepared with the wrong ingredients. We ordered a large pot of coffee and got a small/medium sized French press that we got 3 whole cups of coffee out of. The breakfast ended up costing $77, so that was very disappointing. All in all, I’ve stayed at much worse and better hotels. To me, this was an average hotel, at best that I would not recommend to anyone else. There are much better options available in the area.

Beautiful hotel. Staff are all very friendly and helpful.

We had an amazing time!

Liked it

Lighting in room very dark

Location for an event was great. Staff was wonderful

Great location