Adequate rooms but mattresses were very hard and uncomfortable. Service was good and front desk were very helpful with booking reservations and taxis. Nice property and close to town and restaurants and shops. Breakfast was good.

The hotel was good, great breakfast, other meals were also good on most days. Bathtub was a bit uneasy to get out of, slippery when taking a shower and there were no slip free mats. Staff was ok, not always helpful.

Great location. Wonderful breakfast and friendly staff. I highly recommend!

Good stay. Overall very good. The only thing wrong was the balcony did not get cleaned at all during the stay.

We thoroughly enjoyed our 5-night stay at the Azoris Royal Gardens. The facilities are very nice and breakfast is included, which is a definite plus! The buffet has good variety, including different fruit, salad, choice of meats, eggs, cheese, and many types of bread. Juice, tea and coffee as well. We enjoyed using the outdoor pool, which was lovely and the perfect temperature. Plenty of lawn chairs and umbrellas with your choice of sun or shade. There’s also a small garden close by and a tennis court. The hotel is conveniently located to both the airport and the center of town, only a 10 minute drive and 10-15 minute walk, respectively. This was great for us because we didn’t rent a car. My daughter and I felt safe walking back from dinner after dark. The staff was very friendly and helpful, arranging a taxi to the airport very quickly the morning of our early departure. Note: there is a two euro surcharge for early morning rides to the airport (otherwise 10 euros). We would definitely recommend the Azoris Royal Gardens and hope to return soon!

One of the best hotels I’ve ever stayed at. Felt like staying at a resort. Staff were amazing.

Genuinely LOVED this hotel so much. I want to go back and stay here again!

Good restaurant and friendly staff.

Great location and property

The hotel smelled lovely upon arrival—spa-like. The front desk staff were knowledgeable and very pleasant. Although it is a conference center, it didn't feel overwhelming and large. Our room was cozy, although a bit of a hike from the stairs/elevator. We had a nice view, and I enjoyed the balcony. We did not eat at the hotel but had a drink at the bar—Mark-Anthony, the young bartender, was excellent. He was thoughtful and made a great mojito. If you like larger hotels, this is a lovely place to stay - not right in the action but walking distance to everything.

Nice place in a nice area. A bit too much of nickle and dime for my taste.

Hotel is located in convenient area with many restaurant options. Parking garage is a valuable asset. Breakfast options always the same and not the best quality. Coffee options also limited, no latte or cappuccino available. Beds were very comfortable as well as room overall. Staff not as attentive as other hotels we have stayed at. Very limited gluten free options - only bread which needs to be requested and one time never received. Main bar doesn't open until 5 pm so drinks only available at outdoor pool which is not convenient. Also, no form of entertainment. It was a very busy time with big feast being held and not to have main bar open during the day didn't seem to make any sense. Although we didn't eat dinner at restaurant, we did hear others complain about the quality. Overall, a good value and well situated for exploring downtown. With a few adjustments, could be great.

Very well situated and easy to access from airport and elsewhere. The Garden is simply amazing with breathtaking bird parades in the morning and evening. The food is of high quality especially the jams made by the chef. The gym is large and outdoor pool superb. A little bit more cleaning of windows and room bathtub would make it simply exceptional.

Facts during our stay: - AC made very loud banging sound in our room and we had to move late in the evening to another room - yoga class which was publicized in the elevator was cancelled without notice. I arranged my plans around this and ended up wasting my morning due to this. - breakfast spread was quite nice and the dining room staffs were friendly and helpful.

Hotel rooms are worth the money but the hotel itself is a tourist trap, the restaurant is overpriced and the food quality isn’t up to snuff. They make you buy swimming caps to use the pool. 9 euros a day for parking. The bike rentals are very expensive. Even the soap in the shower seemed watered down. The sauna was not hot enough, warm at best, the hot tub literally had cold water coming out of the jets, and the Turkish bath was so stinky.

I really love this hotel. The staff are all so friendly. The location is awesome. Sauna, indoor pool and gym was a plus.

the driver was not there. we were the last to leave the airport

Great location and helpful staff!

Great place to stay!

Fantastic deserves 5 stars The wellness Lovely staff Breakfast 9 Location Facoiliities Excellent wellness Yoga Bike rentals

It's a lovely hotel in a good location. We booked the executive double room and it was spacious and clean. The bed was very comfortable as were the pillows. The hotel was very clean and we loved the outdoor pool. Staff were helpful and for the most part very friendly. We got excellent service from Miguel at the bar! The only complaint would be the 5 EU per person charge for room service. I don't know any other hotel that does this. We only used it a couple of times for breakfast which arrived stone cold and inedible. Nobody wants to eat cold bacon and eggs. I did complain to the front desk but no effort was made to compensate or refund the charges.

Excellent surprise for a property we picked at random for a layover in Sao Miguel/PDL. We fit in a tour and still got to enjoy brunch at Koi. Would highly recommend for longer stays, very reasonable price for suites and rooms while offering high-end amenities and fantastic service!

Perfect location. Quiet serene and close to main restaurants and close to ocean. Underground parking an asset.

Nice, clean facilities. Staff was very helpful.

Great breakfast

The Hotel is very modern and has beautiful designed.

Love the restaurant

:)

The staff was friendly and helpful, our bartender Miguel was amazing. The breakfast was also very good. The hotel property was beautiful, and obly a short walk to city center. I would definitely stay at this hotel again!

It was a beautiful hotel

Nice and well design room, quiet pool area and great breakfast!

Nice rooms and good cleaningservice. However some persons in the reception and one in the bar was really unpleasent and angry to talk to, multiple times.