Great stay with convenient location within Zamalek. Room is comfortable with the right temperature. As with other Cairo hotels, the room needs updating. Good breakfast and 24 hours gym is a plus

This hotel is a 3 star. Average accommodations and dated room and facilities . Selection of food at breakfast is limited.

Excellent breakfast buffet, very clean hotel, amazing views from the roof top restaurant over the Nile. Kids really enjoyed the swimming pool. Good location.

Good and very safe location, excellent view, service, food option, and friendly staff. I highly recommend

Great location friendly staff

Overall nice stay. Card system needs updating - it doesn't work in the lifts. And they should only start cleaning up breakfast at 10.30am if they say it ends at 10.30am, and not start taking stuff away at 10.25am. But we enjoyed and would certainly return.

The hotel location is great and the staff were nice and helpful.

The front desk staff are really weird, and they talk to customers in a super rude and messed up way. The receptionist even chased me to the elevator to yell at me and cuss me out. I don't even know what else to say, they're hands down the worst employees I've ever seen, except for the nice lady who works with those monsters. I give this hotel a zero rating. The worst stay ever in my life not a safe hotel at all

I did not like over charges . They put sodas and chocolates in the fridge, they didn’t tell me in the check in that you pay for it if you drink it or eat it . Other hotels they refill for you everyday for free . Whatever This sodas and chocolates wasn’t worth 200 Pounds which is4$ . They charged me 1700 pounds which is 40$ . Also food in the roof cafe was really bad me and my wife had a food poisoning.

The first room we entered wasnt what we expected so we went down to the desk and the staff manager Mohamed immediately helped us update our room to a much nicer one with a beautiful view on the river of Nile. The service was exceptional from all the staff during my stay there. And the food (tho sometimes expensive considering its egypt) was delicious. The only downsides we saw was the first rooms toilet, the cold pool, and that you have to pay a specific sum to eat at the terrace restaurant (1000 EGP on weekend days) but there are more than one restaurant to eat at there so for me it was definitely worth it and if I had time I would've stayed there for another night.

The hotel was very nice, the staff was very friendly and the location was very easy to get in and out of.

Its very clean, the dining option is very limited

Very friendly hotel. Everything was fine and no noise at night unlike some previous reviews. Only issue was not available swimming pool (under renovation) and the quality of the rooftop restaurant.

A

The hotel has a beautiful location overlooking the Nile River. And the staff are very friendly and helpful. The food was good. it was really nice to stay there. I recommend this hotel to everyone.

Everything good

Location location location. Amazing hotel awesome and friendly people. Very clean and breakfast included is always a plus

very nice

Staff was extremely friendly, courteous and helpful. My checkin receptionist, Mohammad D., even ordered some items for me from the local pharmacy and had it delivered. Very kind. Thank you again for a wonderful experience.

The room is spacious and the bed is comfortable. There are nice and decent options for the breakfast. The staff is friendly. The only downside is the traffic noise as it is close to a main road and roundabout.

Very friendly staff! Thank you for your hospitality! 😊

The fire alarm rang 3 times during my stay, but receptionists said this was "like training and so on". However, there was no notice for it. I guess there seemed to be something wrong with the fire alarm system. Therefore, I asked them to inspect it. When I checked out, I asked the reason, but they said that I didn't know anything. I was really disappointed with their dishonesty.

The staff was very helpful and addressed any requests or adjustments I've ask for. I am very thankful to the manager at the reception, the reception agents, and Ramadan who took care of my room during my long stay. I will definitely come back!

Novotel is by far one of my favorite hotels. The staff and service is exceptional

Is very good.

Novotel provided a welcome sanctuary in an otherwise challenging city. Thank you.

Novotel was the best hotel I have stayed in all countries I have traveled. Property is amazing, staff is very respectful and absolutely amazing. Facilities are great, it’s very comfortable and safe.Dining is also very delicious, our waiter Faud was the definition of a perfect waiter. We highly recommend this hotel 10 stars if possible. Thank you Novotel!

Thanks to all at Novotel Cairo El Borg staff. The stay was pleasant and the service was very professional. All the staff members are very helpful and friendly and they give an honest advise. Welcoming and always smiling. The only thing is missing I would say an upgrade to the interior would certainly make it a 5 star. The location is excellent in my opinion.

Hotel was good I loved it, the cleaning crew and restaurant were great. But at checked in the front desk guy had an attitude and I don’t like they manner he spoke to me. I would have expects better from a high ranked hotel the other staff member even the guard were awesome tho. But I wouldn’t recommend a place when they don’t make me feel welcome at check in

Room was small but had a great view of the Nile and Cairo. Staff were lovely and the rooftop dining was great. We really appreciated the later checkout due to our afternoon flight.

A week prior to booking in we contacted the Hotel directly and through Expedia and requested for both our rooms to be next to each other and we were informed that if it is possible they will try and accommodate. Once we arrived at the hotel at 2.00am they did not even have a room reserved for us and the staff at the desk called Osama and his work colleague try to cover up by lying and saying that we are trying to do you a favour by providing you with a sea view room Junior Suit, they tried to squeeze us in 1 room and wanted my son who is 4 years old, 7 months old child, 8 years old child and my mother who is above 50 to squeeze in 1 room with 1 Bathroom which does not lock and the room does not lock therefore as a couple sharing a room with his mother did not have any privacy. On our second day we were informed to come back to the room at 15.00 and we would be allocated a room which disturbed our itinerary and we had to cancel a few of the tourist attractions that we wanted to see. Once we arrived at the hotel at 15.00 we had to wait for another 2 rooms to be allocated to us. This wasted a lot of our time The Tea and coffee amenities never used to be updated regularly. During our stay Yehya even informed me to pay some sort of tax which I had to inform him that we have paid online therefore we should not be paying here.

Check-in was a bit chaotic with 20+ guests in reception. We were dealt with fairly quickly but surprised by the government tax of 50 EP per person per night (30 EP = £1). The 7th floor room was clean, spacious and very comfortable, with a large TV, 2 showers and a bath. The view from the bedroom windows was immense, overlooking The Nile. Breakfast was plentiful and tasty with hot and cold choices. The ONLY bad point, which did impact on our stay, was that at the top of the outside car ramp there were automatic retractable bollards. On our first evening we returned from an evening Nile Cruise and as we walked down the ramp the bollards raised without warning (no lights and no sounder) and tripped my partner who tumbled to the floor and badly cutting her shin and knee. The first aid service at the hotel was VERY POOR and we doubt that the first aider had any first aid training whatsoever. His idea of first aid was putting an alcohol wipe over the open cut and sticking it down with a 10cm wide plaster roll. My partner was in severe pain at this point and we asked the first aider to leave and return with a plaster (band aid) that I applied myself. When we checked out reception asked if we enjoyed our stay and I said yes except for the dangerous accident (they never said another word other than "goodbye"). We expected better than that from Novotel.