comfortable rooms polite staff and cleanliness on point loved my stay

All over my stay was good, it was quite and comfortable. As I travelled solo for my business purpose. I loved the property ambience and cleanliness. Rooms were centralised with Ac as it's not available in every hotel. Near to the Metro station.

The hotel is equipped with great facilities and high quality rooms . The staff is incredible and I must say after looking other hotel options nearby this property truly speaks for itself . I would recommend this property to other travellers because it meets all international standards . The airport pickup was also very brisk and I must say the travel manager is very knowledgeable and helped me plan my entire tour ..! Thanks team Godwin

We were very satisfied with the hotel and, especially, the kind and helpful staff.

Ist time to india. Shocking how dirty crumbling crowded polluted the city is over all in Delhi. Yet, life forges onward. So this affects the rating but should not for the hotel which for the rate, is reasonable, offered good value facilities n conveniences. Some staff is grudgingly accommodating but overall helpful. Wifi is blinky n slow but that seems to be the norm than the exception. Sheets pills so felt I was getting an added exfoliation for the price😂 the restaurant is nice where easy quiet tasty dining is needed for the block.

Have stayed at both the Goodwin hotels in the pass eight years and the rooms and the service have been very good. But this time the room and the hotel service as very poor and was not happy. I will think about booking this hotel in the future.

location is pretty good except for the busy road. This hotel is worth for a transit stay as its very near to New Delhi Station. Rooms , Aircon , Staff every thing is quite good.

Friendly staff.

Friendly staff.

Hotel

Hotel

A very nice hotel near the station. Not for someone’s first visit to India as out side seems rough area but perfectly safe and friendly. For the traveller very close to the station to walk there. Very good rooms, good bed but charged me for breakfast even though it should have been included.

A very nice hotel near the station. Not for someone’s first visit to India as out side seems rough area but perfectly safe and friendly. For the traveller very close to the station to walk there. Very good rooms, good bed but charged me for breakfast even though it should have been included.

Clean hotel and very friendly staff and service. However, Paharganj area needs overhaul in a big way. Roads are narrow and full of potholes. It is very close to central Delhi.

Good location, good service, but the room was dirty, both when I arrived and after 3 nights with cleaning service. There was hair on the bed, the furniture was old and very well used and the bathroom wasn't clean at all. Glasses weren't changed, even though they were used.

There’s no hot water, poor internet connections, rude staff, poor services, no heater Everything is terrible. Just a ripoff.

There’s no hot water, poor internet connections, rude staff, poor services, no heater Everything is terrible. Just a ripoff.

Experience was good until the last night where my aunt came to visit us for a few hours before we were going to check out at 6.30am. We arrived at the hotel at 3am and we did not want our aunt to travel back home by herself so we invited her to the hotel room to sit with us whilst we packed to check out in 3 hours. The reception staff kept asking for my aunts ID and even thought I kept asking the receptionist for the email address he kept giving me the wrong one. They were constantly calling us demanding the other side of the ID card even though the photo and main info was on the side we sent. We explained that given that it was 3am there was no family member awake to send the other side of the card at the moment and requested whether we could provide this in a few hours when someone would be awake to send it. The receptionist did not accept this and said that my aunt needed to leave. At 3am in the morning in Delhi where there has been so many reports of rape and crimes against women. Of course I asked the receptionist for his policy to confirm this and he mumbled that it was in the room. I checked the room and there was no policy documents there. The treatment we had on this night was completely unacceptable. The receptionist did not have any regard for the time of night and thought it was acceptable to let a 60 year old senior male and 3 women leave the hotel room at 3am in the morning. Completely disgusting treatment. Would not recommend this hotel.

Experience was good until the last night where my aunt came to visit us for a few hours before we were going to check out at 6.30am. We arrived at the hotel at 3am and we did not want our aunt to travel back home by herself so we invited her to the hotel room to sit with us whilst we packed to check out in 3 hours. The reception staff kept asking for my aunts ID and even thought I kept asking the receptionist for the email address he kept giving me the wrong one. They were constantly calling us demanding the other side of the ID card even though the photo and main info was on the side we sent. We explained that given that it was 3am there was no family member awake to send the other side of the card at the moment and requested whether we could provide this in a few hours when someone would be awake to send it. The receptionist did not accept this and said that my aunt needed to leave. At 3am in the morning in Delhi where there has been so many reports of rape and crimes against women. Of course I asked the receptionist for his policy to confirm this and he mumbled that it was in the room. I checked the room and there was no policy documents there.The treatment we had on this night was completely unacceptable. The receptionist did not have any regard for the time of night and thought it was acceptable to let a 60 year old senior male and 3 women leave the hotel room at 3am in the morning. Completely disgusting treatment. Would not recommend this hotel.

Location was good and staff were wondering and friendly.

The rooms are okey and clean. The man who helped me with my bags was kind and helpful. But the staff in reception and managment are rude. I booked two nights with one week inbetween on the understanding that they had agreed to keep my bags while I was travelling. When I arrived they refused this request saying that they had never agreed. It put me in a difficult position as that was the only reason I had booked with them. I was very disappointed. The staff called and knocked on the door late in the evening even though i specificly told in reception i did not want to be disturbed. I am cancelling my stay there in one weeks time. I will never go back there.

Rooms could be more clean especially floor. Staff were very friendly and cordial. Breakfast was great.

Rooms could be more clean especially floor.Staff were very friendly and cordial.Breakfast was great.

Bad experience ..... Not match what it shows in pictures

Bad experience ..... Not match what it shows in pictures

Good location but hot water not available all the time.

Good location but hot water not available all the time.

This is the worst hotel that I have ever stayed in and they basically had us stay one night to take money from us. The floors were dirty, the shower was moldy, the front desk did not answer the phone when we were at the airport and could not find the car we had ordered, the bed sheets smelled old, and the manager kicked us out after the first night because they did not have particular licensing. It was crazy. DO NOT stay here.

This lovely hotel that is located in the center of New Delhi has friendly staffs and comfortable rooms, so I had a wonderful time.

Reception service and help in case of emergancy is hopeless. Reception just could not arrange medical help and directed us to approach nearby Hospital,which was impossible when my wife was immobile due to knee pain. Not appreciated. The reception promised Complementary breakfast while check in and suddenly when check out, charged very high price,on some excused in order to cheat customers. I had to pay Rs.5000 extra on demand with a view to not to raise issue with them, since i had booking with Hotels.com

Reception service and help in case of emergancy is hopeless. Reception just could not arrange medical help and directed us to approach nearby Hospital,which was impossible when my wife was immobile due to knee pain. Not appreciated.The reception promised Complementary breakfast while check in and suddenly when check out, charged very high price,on some excused in order to cheat customers. I had to pay Rs.5000 extra on demand with a view to not to raise issue with them, since i had booking with Hotels.com

Great hotel, food in top quality and the service excellent