Javi at the front desk was super helpful. We had to send an extra day while we waited for our cruise ship and he booked us a wonderful day trip to Girodona and Costa Brava.

The location is absolutely outstanding if you are there as a tourist. It is close to everything and easily accessible. The room and other common area facilities were immaculate and very nicely designed. We had booked a deluxe junior suite, which matched the description and pictures exactly. This was all excellent. The problems we experienced were all with the service-we had to call each day late in the afternoon to get housekeeping to come in. That was very curious. Our first morning, we greeted the housekeeping person on our way out and she was coming out of the room next door. Nine hours later, no one had come to clean the room and it was 5:30pm in the afternoon. When I called the front desk they informed me that cleaning hours were 9am to 5pm-well, they had that entire time period open to them but had elected not to come. Each day was like this for housekeeping. There is also an Experience Team, who reached out to us the day before we left home inquiring about preferences for our room set up. That was a nice touch, but we had made the booking months in advance. In any case, we turned the preference request right away, but because of the short lead time, they were unable to translate that into any of preferences we had elected. In the end, they spent more time writing apology notes than actually doing the work. The service at this hotel was extremely poor, which should be easy to remedy. Given the location and the excellent facilities, this could become a great place.

We had a good experience. The hotel was walking distance to many restaurants and shops. The service was excellent. We really enjoyed beautiful views from the rooftop bar.

Staff are excellent. Great rooftop patio. Great location.

Location and exterior was nice. Room on 1st floor had steps into bedroom. Room also had an odor, the window does not open.

The staff is absolutely amazing. We had so many questions and they were patient, kind and helpful. The hotel is great but the staff is what makes it special. The location was convenient and our deluxe room was spacious. Love the shower! Make sure to carve out time to go to the pool on the room. Amazing views of the city and a nice break from the hot temperatures.

We were on the 7th floor and there was an issue with excessive noise coming from the rooftop bar. The guest experience staff was very responsive and handled it very well and the issue was quickly resolved.

Everything is great, the only thing I didn't like is that the balcony in the room doesn't open. And that's very important to me.