beautiful gardens toilet seats

Housekeeping is terrible! Dishonesty of hotel staff. Hotel is old, creepy and smells bad.

Excellent location. Staff are very attentive.

Rooms were not cleaned thoroughly. There are things such as feeding bottle left under the bed by the previous guests. The pool was not heated contrary to the advertised.

The staff was good but poor internet, clogged washroom, pool is only open till 5:00pm, very thin walls between rooms

Clean rooms, great location and very nice staffs 😊

I especially love the breakfast buffet.

I especially love the breakfast buffet.

The staff are not nice! Very rude and not accomodating. It was my worst stay in Baguio. Ive been visiting Baguio every month and this is the worst. It says on the booking that i can check in at 9am, then when i arrived the hotel the staff told me that it was an error in expedia, is it my fault? Then the Ac has a separate payment? That was the first for me like for real? The property is nice but the staff are not really helpful. I will never check in again on that property and will not recommend it to my company and peers.

Love the location. Service was great. And more importantly, they have hot and cold shower with good water pressure. Beds are also big. So all in all its 5 stars for me.

Love the location. Service was great. And more importantly, they have hot and cold shower with good water pressure. Beds are also big. So all in all its 5 stars for me.

Wish they would answer their mobile phone and landline on record. We were at a loss with city requirements prior to check in and couldnt get help

The room was dark, lacks additional lighting

This trip's purpose? To treat my wife to a wonderful few days of swimming in a nice pool. After check in, I said "Now lets hit that pool!" All was shattered when the desk clerk said, "Oh sir, the pool is closed!" WHAT??? No mention of this by Hotels.com or in the hotel's "welcoming letter"; not a single word. This was not the visit we hoped for when booking. To add insult, when we expressed our total displeasure to management not a single comp, discount, or action was offered to compensate us for the complete lack of service. Would have booked another property if we were notified of the pool being closed. Still, flamed over this. Anyway, the property is very nice, clean and well maintained. Hotel staff, except for management, was extremely nice, helpful and considerate. A major "thumbs up" to the ladies in the restaurant, the doormen and the front office clerks - GREAT JOB!! More bad news though. The Internet worked great on Friday, then died all day Saturday and Sunday. Very poor TV reception with static covering the screen since it is not cable. Saturday evening and at 6:00 am Sunday we could hear easily hear the noisy family in the room next door; quite annoying. Also, at check-in we were asked to pay 500 pesos for use of the A/C. After a tense moment, they finally agreed we had pre-paid for A/C. Saturday breakfast we were also told to pay 350 pesos each until I proved it was pre-paid. Overall, not a pleasant experience.

Good view, strong water pressure, convenient location.

Room Amenities were downsized. Breakfast selections are few due to covid. But staff are working hard serving that we just overlook missing orders. Rooms need some renovations and improvement

Very comfortable hotel.. The buffet was not available during this time, only sit in breakfastOverall I recommend this hotel for everyone travelling to Baguio Philippines

Very comfortable hotel.. The buffet was not available during this time, only sit in breakfast Overall I recommend this hotel for everyone travelling to Baguio Philippines

As always I enjoy my stay in the hotel. Clean room, good breakfast buffet and my grand daughter enjoyed swimming in their indoor pool. Good service

As always I enjoy my stay in the hotel. Clean room, good breakfast buffet and my grand daughter enjoyed swimming in their indoor pool. Good service

Room was ok..no air conditioning Service was okFood was ok

Room was ok..no air conditioning Service was ok Food was ok

That bubble machine outside was nice.....wifi was slow. Other than that...everything was good

Excellent service from front desk Razel and kitkat. Beautiful garden. We were not able to use the pool. Breakfast buffet is great with different options. Highly-recommended where to stay in Baguio

when we got in to the room we realize that the air con remote its not available in our room so my husband called the front desk and they told us that my reservation is booked without aircon. As far i can remember in my reservation it never mention of having with or with out aircon. At that time my husband called while i was at the shower so he told me about what happened so i called again and i brougt my concern and they told us that the person who took the complain made a mistake and didnt bother to call back to correct the mistake. We expected the staff to be well-trained. Second, around 12midnight there no water for some reason. I was disappointed.

Toilet is

Stay is good, staffs are very helpful.NOTE: Wifi / Internet is very important to me. Im disappointed with their internet speed. I hope you can check and offer a faster internet connection.

Nice forest setting 5 minutes outside the city. Lovely, clean, comfortable room, great staff and good breakfast. The pool, however, is small and shallow - good for children to play in, but not suitable for adult swimming.

D service and d food not good S food in d buffet need to be more choices

great stay,everything was perfect,during our stay i had a medical emergency,and the staff and management went out of their way to help sort it out,many thanks to everybody.

Very nice place and location

great staff