The grounds were llovely. The buffet breakfast was outstanding. More than I could eat! The shuttle to the beach was superb as the beach was beautiful white sandy beach of a long stretch shoreline. Quite remarkable!

My room got completely flooded during rainy day I asked to be moved to another room at the same floor where my friend is but although I was told they would do, they never came back, the only earlier option was to move to the floor below far away from my friends which wasn't an option for me as I have a broken ankle. After packing everything to move and waiting for the room to be dried, I realised it was over 10 pm and too late to go out to eat as the road was flooded. I went to the reception and asked for s spoon so I could eat stuff I had on my room, but I was told to call on the phone from my room. I called three times, three times they answered yes and hang up with 3 seconds and one hour later no spoon, with my broken ankle and no orthopedic boot on due to being washed due to sewage from rain water on the street, I had to make my way to the reception again and ask for a spoon, to my surprise they had spoons right there and gave me straight away. I complained about them hanging up on me three times, and they said the manager would talk to me the next morning, but of course I never heard from anyone. The room seems to flood constantly on rainy wind days, because the balcony is levelled with the room, and the balcony overfills and floods the bedroom. My phone charging cable was plugged to the socket, and the bit that connects to the phone was on the floor, and the only reason I wasn't electrocuted, was because the tip which connects to the phone was just outside the water!

Very nice hotel at Bali Island

Good room for the price, however drinks by the pool are very expensive

Great location fir rest before flight out, staff friendly and helpful, facility may benefit from maintenance or refit in near future, but all in functional condition at this time.

Loved our stay. Our room was good, bright and airy. Breakfast was good, plenty of choice. The pool was great although the loungers were a bit uncomfortable.

Amazing and affordable food, great service and hospitality. Rooms need an update for sure but still good value for money. Great pool for small children. Great area if you don’t want to be in a super busy area. Shuttle to the beach is a plus. Bali collection shuttle is great too!

I found this place to tick all my boxes , and enjoyed my stay

We enjoyed being our night stay here.

The food in the restaurant and the room service was excellent. The best food I’ve had in Indonesia by far. The staff were extremely helpful and went out of their way to help us. The rooms could do with a little refurbishment but the room was clean, the bed comfortable and the air con was good. I’d definitely stay here again

We had stayed there before, before Covid we’ve taken into consideration that they are getting over the pandemic. The staff has always been very friendly and polite and we would stay there again.

Considering we are coming out of covid lockdowns and G20 is a couple of months away. I thought the mercure could do so much better easily. Our stay was Ok. Comfortable but thats all. I love woodfired pizza what we got was not woodfired. The pool was good. The gym was great too

Breakfast could be better. But you get what you pay for so I guess it was ok

Staff were very nice and very polite. Food at restaurant very good.Beach shuttle needs to run more often.Need fans in reception and restaurant.Linens not new or very white anymore. May even say look dirty. 1 hour wait and 3 calls to change dirty pillow at 10.30pm.Breakfast offerings not replenished very well. No juice glasses on 3 out of 4 times. No milk 2 out of 3, and asked for bowl for cereal 3 times and am still waiting.1 hour wait for pool towel on more than one occassion.

There are no face towel. Air-conditioner was broken. It can make cold the room, but water dropped from its duct. In the pool, it often run out pool towel. Transfer to private beach was so poor. Only 1 time/hour, some people left behind.

Staff were very nice and very polite. Food at restaurant very good. Beach shuttle needs to run more often. Need fans in reception and restaurant. Linens not new or very white anymore. May even say look dirty. 1 hour wait and 3 calls to change dirty pillow at 10.30pm. Breakfast offerings not replenished very well. No juice glasses on 3 out of 4 times. No milk 2 out of 3, and asked for bowl for cereal 3 times and am still waiting. 1 hour wait for pool towel on more than one occassion.

The hotel itself is very nice and the property is Immaculate. However the staff service is very poor. A lot of the staff don’t speak very good English so ordering was an ordeal every time. Just waiting to give your order could take Up to 15 minutes sometimes and that is with lots of staff walking around seemingly doing nothing. Room service was a total joke, you would put your please make up room sign on the door and the staff would be on your floor when u left the room at 10am. You would return home at 5pm and the room Wouldn’t be touched and then at 6pm when u are relaxing or getting ready they would knock and ask if they could make up the room, I’ve been all over the world and never seen room service come at 6pm. The hotel prices are expensive for Bali and are pretty much Australian prices without the service or quality of Australia. Overall the hotel is a lovely place and good location but staff training over all areas are needed. The staff are smiley and friendly But service skills are extremely lacking. Wouldn’t advise people to stay here but we had a good time overall.

The room was very small and there wasn't a separate bathroom. The sink wad next to the bed. Alot of noise from doors banging and the hallways were dirty. We had paid for 7 nights but checked out after 3 nights.

Aircon was good. Buffet breakfast facility was too small and could not keep up with high season tourist demands. Kept running out of cutlery and cups, and facility was small and cramped.

The hotel is good for money but it is located in a good location

Aircon was good.Buffet breakfast facility was too small and could not keep up with high season tourist demands. Kept running out of cutlery and cups, and facility was small and cramped.

Nothing to complain and the breakfast was very good.

Value for money hotel

Check in and out was smoothly.

Positive :Breakfast buffet Gym Staff-very helpful and friendlyNegative :Mould in the bathroom and the sinkSpa located on the ground floor near the lifts and restaurant -not relaxing whatsoever Very disappointed with the state of the room-nothing like a picture Doona and pillows must have been stored in a damp area because even though the sheets were clean I could smell the dampness Restroom public area didn’t have soap and hand towels

Positive : Breakfast buffet Gym Staff-very helpful and friendly Negative : Mould in the bathroom and the sink Spa located on the ground floor near the lifts and restaurant -not relaxing whatsoever Very disappointed with the state of the room-nothing like a picture Doona and pillows must have been stored in a damp area because even though the sheets were clean I could smell the dampness Restroom public area didn’t have soap and hand towels

lovely and clean good pool area friendly staff very helpful

Probably needs a little updating in some areas & soap & paper towels in the pool area toilet would be good. We didn’t always receive a hand towel in our room. But overall the hotel facilities & the staff were very good.

Probably needs a little updating in some areas & soap & paper towels in the pool area toilet would be good. We didn’t always receive a hand towel in our room. But overall the hotel facilities & the staff were very good.

This is a rating for the service. I made a RSVP with Mercure like a month ago for 3 nights. I choose Mercure because my friend had a wedding at Hotel Mulia. So, Mercure seem to be the perfect location for holiday and wedding. 2 days before my departure to Bali, I received an email from Mercure informing me that they made a mistake and have relocated me to Tijili Benoa without the courtesy to inform and ask whether it would be okay for them to do so. They arranged me to stay there for 2 nights only, which means I have to pack and unpack again on Sunday just to return to my original booking with Mercure. Even if I go along with their arrangement, there was no detail whether they would offer a free upgrade, or offer something as an apology for their mistake. So, I offer them a solution, either to give a full refund with no cancellation fee, or a complimentary upgrade at Mercure so we dont have to move back and forth to different hotels, or a free upgrade at other hotel and stay there for 3 nights. Result to my solution, Mercure confirmed they have room for me. I was going to stay at Mercure but when I saw comments and realize I was not the only one and they people who checked in before check in into a room where the aircon wasnt working well. There were other people who had been relocated too and so far, the comments are not good. In order to avoid any mishaps, I decided to stay at different hotel and demand for a full refund with no cancellation fee and Mercure agreed to it

Great location, near all local restaurants. Lovely pool area and handy shuttle to and from the beach. Good breakfast

Nice room and comfortable bed and pillows. Good water pressure and nice hot shower. Delicious breakfast and excellent services. Very satisfied during my stay.