I didn’t like the fact that room services left plates at my door for more than 3 days. This is so unclean. This is risk for travelers to pickup bugs and cockroaches in their bags and bringing it to their homes .

VEry well run and top class. Managers seem on top of things. At price I paid it was good value. Bathroom, matress, desk, room size, wifi, food quality were all high,. It is however too spead out.Gym and pool were 690 m from my room. some rooms would be even further - and it is somewhat uphill outdoor in heat and rain

This is the last time I will ever stay here. It has gone downhill the last few years and this is the last straw. (Between 2017-2023 I have stayed here 13-15 times and I will never return). The internet was so bad I had to use my own data from Canada - the exact thing happened last year May 2022 when I stayed here and they told me it was because they ‘had a conference’. That is no excuse- they need to buy more data if they have more people on the property. The same excuse was given this time - I’m on a business trip and it’s unacceptable to have no workable Wi-Fi for a hotel that charges this much money. Second, I had booked an upgraded room from the standard room and when I looked at it it was on the ground floor and the screen was broken and the room had a very strong smell of cockroach/ pesticide spray. I asked for a second floor room and was told I would need to pay an extra $110 a night! To not be in a room with a broken screen and terrible smell! Unbelievable. Third, everything feels cheap and falling apart. The shower this morning had no water and then no hot water for half an hour. If it was a cheaper place I would understand but at this price point you actually need to work to keep the place acceptable. When I first stayed here there was matching toiletries with an African brand - now it’s all mismatched with many in what looks like a blank toothpaste tube with just the word shampoo. This is not acceptable at this price point. I will be moving to stay at Latitude next

They made my parents visit a painful one. I booked for my parents to stay there and I paid the airport shuttle and we had to remind them to pick them up and when they checked out they tried to scam them and charge them again a 53$! They thought they were going to pay because of the rush of checking out! Fortunately I took a picture and I had the bank proof!! You are scammers!! No slippers in the room and my dad had to pay a 20 000 Ugandan shilling for slippers! I celebrated my birthday over there and forgot my phone at the security point bucket at the hotel entrance and it got stolen,we are all convinced after the shuttle issue that it was stolen there! And the location phone is showing last seen there! We spent a lot on birthday and my dad wanted to enjoy the birthday celebration and asked to put the bill on the room and he would pay later and they made it an issue saying he could leave without paying as his room was paid in advance,yes because a important person from another country is going to leave without paying a miserable 250$!! The only decent person in that hotel was Samuel the server!! He treated us well and his service was amazing. The management is disorganised and they are crooked!! All scammers!! I will not recommend this hotel to anyone! If you choose to book,take pictures of every receipt as the wifi too may not allow you to check your bank account statements!

Lush resort with relaxing spa and beautifully decorated rooms with crisp sheets luxe amenities. Dining on the terrace was enhanced by a wide array of international offerings. Staff was welcoming, courteous and helpful.

Great place. I didnt like the waiters attitude

Nice calm place. I did not like the complex business processes and the staff have passive rudeness (they are polite in speech but often ignore instructions and orders, sometime pretend they have not heard what you have heard). Another thing, the internet in the residential rooms and the restaurant is horrible and frustrating. It is however very good in the conference centre. Hence, I can never go here as a business travelller.

Loved the whole style . Dining options . Spa facilities . Great staff . Safe and nice dinner and breakfast views and service

It is a beautiful hotel and grounds which are nicely kept. They also have a lovely infinity pool and a larger pool. The food was good and great that you can order food from the restaurant at any time. However, there were a few things I was not happy with give the expensive price: - we did not have wifi in our cottage until the last couple of days - we didn’t have hot water the last couple of days - all the managers are Asian. None are African. - our cottage, which is set back from the hotel, is near a nightclub which was playing loud music most nights until the early hours. - pillows were hard. I don’t think I slept well any of the nights

The property was clean and beautiful, however, the customer service was bad, rude, just not on the same level as the property. Customer service was disappointing.

The resort was beautiful and quite peaceful. A good getaway from the hustle and bustle of the city. The hotel staff should be given a refresher in good customer service. It was lacking particularly for those serving in the restaurant. Quite disappointing

Beautiful property and very clean. Active webbing hub on the weekend, but noise was not an issue. Helpful, accommodating staff despite a couple of mishaps. Spa was lovely and the 50M pool was a favorite.

Every time I check in they do not recognize or honor the room type I have booked on Expedia. They try to convince you to ‘upgrade’ to a worse room they call ‘executive’. They did this in February as well as this trip- only because I have stayed here so many times (this will be my last time, they have no record or memory of regular guests) I need to remind them I know which room I booked and paid for. This is such bad service. Be warned travelers - they will offer you an ‘upgrade’ to a worse room with no balcony. Not staying again here after it being my regular place for 5 years.

The place is so clean but the problem monkey's si disturbing

The place is so clean but the problem monkey's si disturbing

I stayed for 3 nights but my room key did not work on two separate occasions. It was a long walk to the reception from my room so this was inconveniencing. I asked one of the staff members and refused to open the room or provide any additional help. Overall positive experience; rooms were very clean, and comfortable.

I stayed for 3 nights but my room key did not work on two separate occasions. It was a long walk to the reception from my room so this was inconveniencing. I asked one of the staff members and refused to open the room or provide any additional help. Overall positive experience; rooms were very clean, and comfortable.

Gym and breakfast so good

The staff were attentive and took good care of our needs, despite a very late check in and a reservation booking issue.

The children’s pool kept our grandkids and their friends of various ages happily playing all day with a wall dividing two depth levels, they could choose which side to play in while the 2 and 3 year olds were kept safe. The Olympic size pool gave so much space for swimming and games with older kids. The pool service was excellent and I enjoyed a massage inside the massage tent.

Great place, very recomended. The only remark and offer to other travelers is to ask for a room with good wifi connection since there are areas where the wifi is not so good. Except of this. The place is clean, the food is good and service is fantastic

Very nice stay. Every one was very nice. The resort very clean. Enjoyed myself well thanks again for the good services. Ron harris.

The rooms are nice.I would not recommend staying here. When it rain the rooms are so far away from the main reception and breakfast area its a mess trying to get there. Reception is not terribly efficient and the breakfast buffet was quite odd.

Always pleasant!

the place is amazing and clearly an experience of Uganda best

The rooms are lovely, very clean. The service is outstanding and the grounds are spectacular

Very comfortable

We are always well cared for at The Speke. Excellent facility, excellent service, wonderful food options and very comfortable clean rooms. Thank you, once again, to the staff and management for excelling in hospitality!

I have to admit that I was a little disappointed with our accommodation when we first arrived but by the end of our stay I had warmed up to it. We stayed in one of Speke's suites which overall was clean and comfortable but there were areas that would definitely benefit with being updated. For example, the kitchenette could do with an upgrade. The fridge in our suite didn't have handles which made it difficult to open and the facia on the top of the fridge was missing which made it look unclean. The floor cupboards didn't have backs to them which could provide an entry point for insects. I know we are in Africa and you have to expect the odd insect every now and again but reducing their entry points helps to avoid the situation in the first place. The bathroom seemed to have been partially upgraded but the shower pressure was poor and the floor tiles within the shower were very slippery when wet. Textured tiles in this area would reduce the possibility of guests slipping in the shower. On a positive note, the outside spaces of this property are amazing. It is situated next to Lake Victoria and has beautiful lush green gardens and views. However at night the outdoor dining areas are a little on the dark side which made it difficult to read menus. This could be a deliberate ploy to avoid insects being attracted to lights and causing a nuisance to guests whilst dining. Overall this is a nice hotel in fantastic location. I would stay here again but maybe in a different room.

I have to admit that I was a little disappointed with our accommodation when we first arrived but by the end of our stay I had warmed up to it. We stayed in one of Spekes suites which overall was clean and comfortable but there were areas that would definitely benefit with being updated. For example, the kitchenette could do with an upgrade. The fridge in our suite didnt have handles which made it difficult to open and the facia on the top of the fridge was missing which made it look unclean. The floor cupboards didnt have backs to them which could provide an entry point for insects. I know we are in Africa and you have to expect the odd insect every now and again but reducing their entry points helps to avoid the situation in the first place. The bathroom seemed to have been partially upgraded but the shower pressure was poor and the floor tiles within the shower were very slippery when wet. Textured tiles in this area would reduce the possibility of guests slipping in the shower. On a positive note, the outside spaces of this property are amazing. It is situated next to Lake Victoria and has beautiful lush green gardens and views. However at night the outdoor dining areas are a little on the dark side which made it difficult to read menus. This could be a deliberate ploy to avoid insects being attracted to lights and causing a nuisance to guests whilst dining.Overall this is a nice hotel in fantastic location. I would stay here again but maybe in a different room.

Beautiful and clean, lots of food options. Will stay again for sure.

After having booked this hotel over 12 months prior to the stay, we were more than disappointed not to have been notified that most of the hotel and its amenities would not be accessible due to a large conference with important officials. We were unable to access the swimming pools, riverfront, gardens and was put in a room at the back of the hotel. Every time we went into the hotel foyer we had to go through a security check and our bag were searched. The main reason we booked the hotel was that it was on the shores of Lake Victoria. We could not even see the lake from the hotel due to the security measures for the conference