Stay is comfortable, rooms are well maintained. Food served in rooms is cold, takes 45 minutes to one hour for delivery and is not worthy of such reputed hotel. After trying 3 meals at the hotel I had to start ordering outside food. Hope the hotel improves their room service food quality/ taste.

Good

Great hotel, good breakfast, good service. Well located.

Shower was flooding. Musty smell

Good rooms good service good food

Well located and clean

The room for the first night was terrible. It had issues like flush tank not working, coffee cups in the room were dirty, big stain on the carpet,

Staff seemed very rude. We had booked 4 rooms and had paid extra to extend one of the rooms for late checkout and still they locked one of guests out. It was utterly unprofessional. Our guests had to call us to get the matter sorted. We called the hotel to get this fixed and they did but they still had the audacity to tell our guests that they should check out on time. Ridiculous. I paid 40k to stay at this useless hotel. The only reason I booked this was because it was close to the airport and I had an early morning flight.

1. Telephone lines don’t work. I tried for an hour to reach out to the front office and the kitchen. Later I called the hotel board line to place my order 2. AC not cooling 3. TV not working- called the technician who came after an hour and did some jugglery with the set top box. 4. Mini refrigerator not cooling 5. In the morning no towels left in the bathroom had to call and wait for 30 before they could send it

Excellent

The stay was ok, but the staff asked us to move rooms due to some maintenance on their end in between our stay. This was incorrectly communicated to be next day of our stay during checkin but we didn’t get any calls. The day after, they just called 10mins before and repeatedly disturbed us till we vacated, did not even consider it was a problem at their end. Other than that, the stay was ok. The property is clean and maintained.

Good

The food was not up to the mark. South Indian food was not that great. Not a 5 star standard hotel.

the hotel was in a great location for our purposes. Wi-Fi worked pretty well, but it's one of those buildings where it was difficult to connect to internet through data. Breakfast was good and staff were helpful and pleasant. A favorite was Ganesh who was a server in the restaurant. We were on the second floor, very near the pool. People could walk by our window and workmen were there sometimes. We'd have to keep the curtains closed to keep privacy. I didn't like this part of the room. Shower and bathroom facilities were good.

Disappointing

Great

Amazing service and great food

Good value, room very comfortable and staff were helpful. Buffet dinner had a large variety of dishes and breakfast was also enjoyable.

Non existent service Uncomfortable bed No water supply and no one willing to address it Only we are sorry being repeated with no solution orientation Staff having very low training

Clean property with good rooms, staff is courteous and proactive.

we had an excellent stay at Novotel , viman nagar . the hotel is well located , it has a lovely breakfast spread and also an equally good lunch and dinner buffet . the rooms were spacious , and the services were prompt. we will again prefer staying at the novotel during our next travel as well .

Best Hotel with evening lounge facility

Good location and clean place…food is great..👍

surrenderings are not good. full of traffic. and in shower room water is not going out.

excellent services and hygiene room ..Food was good overall nice experience with hotel ...

excellent services and hygiene room ..Food was good overall nice experience with hotel ...

The property is still in good condition despite the pandemic. Room was clean and comfortable. I would have appreciated carpet slippers and hand towels being there without specifically being requested. I had an issue with the biling, which seems to have moreto do with Expedia / Hotels.com than Novotel. Would have liked to see a cheese platter in the breakfast buffet.

Poor Experience. The Breakfast area was full and we were direverted to other place which was just not upto the mark and no live counters nothing. It was a just a make shift provision. There was insect in the bread toaster as well. The room lock was also not working due to low battary or what ever...

Poor Experience. The Breakfast area was full and we were direverted to other place which was just not upto the mark and no live counters nothing. It was a just a make shift provision. There was insect in the bread toaster as well. The room lock was also not working due to low battary or what ever...

2 aged ladies travelling to Pune, were not allowed to checkin to their pre-paid hotel room, under the consequence of missing one Aadhar card. Mrs. D Kanti Kiran on submitting hers was also not allowed to check in, since her friend was not carrying her's. Despite submitting her Voters ID they were made to wait for as long as the staff members willed. Despite speaking to the staff and informing them that Mrs. Kiran has health issues, the staff pretended to be stone deaf. The very next day the guests checked out for the outrageous service provided by the hoteliers. Checked into JW Marriott where they had a FANTASTIC experience. During check out when the guests asked for a refund, they were apparently told that only if the card holder called and requested for the same will it be done. We hereby would like to state, that we have officially removed Novotel from our list of stays.

2 aged ladies travelling to Pune, were not allowed to checkin to their pre-paid hotel room, under the consequence of missing one Aadhar card. Mrs. D Kanti Kiran on submitting hers was also not allowed to check in, since her friend was not carrying her's. Despite submitting her Voters ID they were made to wait for as long as the staff members willed. Despite speaking to the staff and informing them that Mrs. Kiran has health issues, the staff pretended to be stone deaf. The very next day the guests checked out for the outrageous service provided by the hoteliers. Checked into JW Marriott where they had a FANTASTIC experience. During check out when the guests asked for a refund, they were apparently told that only if the card holder called and requested for the same will it be done. We hereby would like to state, that we have officially removed Novotel from our list of stays.

Ok