Excellent Staff. My flight was late & the staff went extra mile to accommodate me even if I arrive outside the checkin window

They need help

The price was cheap but the front desk was rude. Nick tried everything to teach lessons to his customer. He mentioned Expedia did not pay him in time and I should have read his policies beforehand. That was the only line he can speak to a customer.

Horrible, every aspect, especially ownership and his attitude. Go to another option in the city.

The kitchen was very clean. And they always clean the bathroom.

Owner was beyond rude

The hostel is doing a good job of renovating. The staff also take safety and security very seriously. Unfortunately, there is a lot of homeless people in the area. The building is older, but they have updated the bathrooms and added USB charging ports into the electric sockets.

Bad

Couldn’t cook without ants or mice on counter. More mice on the floor than outside. Door to outside doesn’t lock at night. Only 2 working bathrooms. Front desk is rarely available and if they are they go out of their way and I make you feel bad.

Horrible service

The front desk person was extremely rude, screamed at me, and demanded more money. He even threatened not to let me in. This all happened at 9 PM, and he knew we wouldn't be able to find another place to stay at that hour. That's the only way to explain his awful behavior.

Very friendly staff. Very accommodating. Quiet hotel. Good location close to attractions

In itself everything very well, the only thing I didn't like was that in the kitchen I found a mouse and the armchairs in the living room are dirty, but the rooms and the rest are very good

I booked it thinking it was a hotel I couldn't get my money back so I left too many homeless on the streets no parking nasty outside but the guy who checked me in was real friendly and explained to me at the hostel I respect that from him other than that the outside with this nasty homeless everywhere I go on safe I wish I got my money back but like I told a man I'll just donate it to you thank you for the shower cuz it did take a shower

Staff was very kind and helpful. The washroom facilities were clean and modern

The services by Nick were impressive & courtesy. He showed me the alternative bus to airport & walked to show where the little bus stop is. I checked out early, and he was there to help. Facility is old & not so clean. No towel, mattress was old & thin. No bed bugs though.

Very bad experience, avoid it at all costs!!! The reception, aka the boss, always keeps shouting, screaming, treats his guests very rude. The ambience was bad, many homelessness, drug addicts, smell of nasty air. The staff family always occupy the kitchen and the rest room, they are, just like the boss, loudy and rude. Avoid it at all costs!!!

Grat location! 10-minute walk from City Hall. The room and bathroom were clean and updated.

There’s wasn’t towels, the bathrooms of my floor was closed, the guy in the front desk wasn’t nice

I regret to report a highly disconcerting experience during my recent stay at the hostel. Originally, I accidentally double booked a "Twin Room," which led to a misunderstanding regarding cancellations. Despite contacting Expedia to resolve the issue, the owner adamantly refused to authorize the cancellation, citing his purported lack of payment from Expedia. I accepted the non-refundable policy but was taken aback by his dismissive and discourteous response. Moreover, upon booking a dorm room for an additional night, the owner's behavior escalated to outright hostility. He berated me for utilizing Expedia, demanding a substantially higher rate than online listings. His aggressive mannerisms and veiled threats of denying me further accommodation, coupled with my colleague's unwarranted denial of stay for expressing discomfort, left me feeling targeted and discriminated against. The owner's unwelcoming attitude, paired with his penchant for aggression and discriminatory undertones, pointedly suggest a troubling pattern of mistreatment. This concerning behavior is further corroborated by similar reviews highlighting mistreatment of American guests, leading me to caution prospective guests, particularly African Americans, against patronizing this establishment.

Discriminating against others. They do not allow you to stay if you are from California. Owner said only Europeans hence the name. Also was bullied to not stay there because I’m larger in size and would be on the top bunk. Was told they were doing me a favor. Took my deposit and left.

Area surrounded by undercover officers and street performers

It's what you can expect from a cheap place.

I wish I would have read the reviews before I booked. Totally spaced it. This place is a absolute s*** hole. Everything is sticky and dirty the smell in the whole place is rancid. And I am almost positive there was a rat in my room one night. By far the worst hostel I've stayed in. The location is ok depending on what you're doing. But the homeless is a problem every where in the city so you can't complain about that. I would not recommend this place at all.

Manager was very friendly and accommodating. Be aware that you are staying in a very deprived area of the city.

Worst hostel and accommodation in the whole wide world - staff is terrible and unprofessional, hotel stinks and smells with bed bugs everywhere and the list goes on….

There are a group of homeless people just outside the hotel door. The road also doesn't seem safe. You can't even check out after 10PM. Their washroom is too dirty. And the private room has no amenities other than a bed. And even the bed sheet seems too dirty.

Very good hotel, my experience was great

Gross, no toilet paper, used soap in the shower, bugs in my room. Homeless occupants, feces outside.

For the price it is pretty good. The staff was very friendly and helpful - always there if you had any questions or needed assistance. However, it was noisier and dirtier than I had expected. The staff was cleaning frequently but I think the people staying there long term were just a bit messy.

It was great

It was a bad experience I never got to check in because after I had booked the room they called me 15 minutes later and said I had to be there by 10:00 and there was no way of me making it there because I was still traveling so I was never able to use the room and I lost the money.