The toilet is terribly small and was difficult to move around. The window is blocked by the air-conditioner compressor.The room main door cant close properly. Had to bang hard to close it.

The toilet is terribly small and was difficult to move around. The window is blocked by the air-conditioner compressor.The room main door can't close properly. Had to bang hard to close it.

First I'll come back as I LOVE underground safe parking, dark out room curtains, and nice comfy King size bed!! HUGE plus. Check in and room service were GREAT, as was bathroom amenities, plus coffee in the room. MANY GOOD THINGS. But we travelers need to stay honest so my negatives were three; 1) Closet safe's STILL do not function (I've 8 visits) 2) AVOID the 8th floor as 9th floor is the 9 pm cover band (& its louder that bedroom TV! ). 3) The breakfast buffet while ABOVE average CAN have some bad days like today's breakfast meat was hot dog slices. Seriously people? 4) Bar makes ridiculously weak drinks, served in nice whisky tumblers FULL of ice, my 2 night cap White Russians didn't make me sleepy-only disappointed. 5. Cable; 18 channels, huh? .............yet, Yet, YET I'll come back to rest here again as those items I told you I liked here far outweigh the negatives.

As noted by others here, the rooms do not match the pictures. The Jr. Suite has different furniture and, unless viewing a row of 20 air conditioners is considered a “City View”, I certainly could not see any city (or anything else for that matter). When I complained about the view (and furniture) I was told every Jr. Suite was this way. And sorry, I was not looking at the wrong picture as was suggested. This is a clear misrepresentation and the hotel should either a.) be ashamed for continuing this charade b.) be admonished for lack of quality control in terms of how they advertise.

The pressure of shower is too low. The temperature of shower is not hot.

We had stayed more than 10 times in Azzurro...this time the room was little old but overall the stay was good, the meals were good and staff at reception nice and professional.

We had stayed more than 10 times in Azzurro...this time the room was little old but overall the stay was good, the meals were good and staff at reception nice and professional.

Staff were very nice, though the room was extremely dated, with a tub/shower combo that wouldnt drain. Noise from the street. Limited menu. Unless you can book here for a substantial discount, I'd recommend going elsewhere.

Staff were very nice, though the room was extremely dated, with a tub/shower combo that wouldnt drain. Noise from the street. Limited menu. Unless you can book here for a substantial discount, I'd recommend going elsewhere.

Overall it was ok but you could hear literally everything that was going on outside your room, not really soundproof at all.

Overall it was ok but you could hear literally everything that was going on outside your room, not really soundproof at all.

The staff was great, really played a big part in overlooking the other things.

This is excellent hotel. Showing it's age a little, a bit of a today up in the rooms would be good. Staff very friendly and helpful, nothing was ever too much of a problem. Room service good was good, breakfast buffet good was average and sometimes cold. Overall I was very happy with my stay. I would definitely return here.

Water pressure is very low. Air ventilation is impossible because they block all windows.

Electric turned off every time you left room. Could not keep anything cold in refrigerator.

The hotel was next to an bank with a ATM. Restaurants were in the hotel and across the street. I like soft flat not to high.the pillow there were to high. The bathtub was an accident waiting to happen. You walked up 2 steps and had to step down into it without falling. Poor design if your older you don't need the hassle. The hotel had parking. Parking is hard to find. The room walls were to thin. I could hear how happy the people next door were everynight.

The hotel was next to an bank with a ATM. Restaurants were in the hotel and across the street. I like soft flat not to high.the pillow there were to high. The bathtub was an accident waiting to happen. You walked up 2 steps and had to step down into it without falling. Poor design if your older you don't need the hassle. The hotel had parking. Parking is hard to find. The room walls were to thin. I could hear how happy the people next door were everynight.

Staff as always are all friendly and accomodating however the room is not maintained (wallpapers are already peeling off and the toilet bowl is leaking on the floor) breakfast buffet would really need some improvement as it is always the same variety. Overall doesn’t commensurate your money’s worth :(

There was too much noise coming from a room 12 teenagers.. I had to intervene.. ... way too many lamps with burnt out bulbs...batteries to the safe were dead.. the breakfast buffet needs shaking up, always the same filippino foods..when I call to order food the staff do not understand English.. we never get the room that is advertised in the photo.. The roof top band is extremely too loud.. we can hear the music down on the 6th floor.. I know filippinos love LOUD music but what about the guests that need rest? Please bring down the loud roof top music. We also experienced missing money from my girl friend's purse we did report the issue but without cameras and a formal investigation the missing money is gone forever. We would have used the safe but the batteries to the safe were dead. I wish I could talk to the owner's directly and help them understand this hotel property is going in the wrong direction. Attention to details.. lots of wood trim is missing in the bathroom.. the shower fixtures are loose.and wobbly.. there is no security only house keeping.. the door man (person) is lazy trash laying out on the front.. they are not friendly.. there are many good staff, many do not have the full concept of customer service clearly in their mind.. Why does it take 10 rings to the front desk for them to pick up?

Hotel was tired and needs refurbishment, staff going through the motions, breakfast was basic.

Hotel was tired and needs refurbishment, staff going through the motions, breakfast was basic.

Terrible breakfast for a 1300 for extra person Shower Water leaks to the whole bathroom

Terrible breakfast for a 1300 for extra personShower Water leaks to the whole bathroom

Very accomodating staff though they have to improve the cleanliness of the hotel. & replace their broken trashcans & bulbs. Most of all we couldn't sleep well bec of their live bands

I booked a non-smoking room but as soon as I entered the room there was that unmistakable smell... Bed was too soft, obviously been used for mischevous things haha! Restaurant at the top was good, big servings!

I booked a non-smoking room but as soon as I entered the room there was that unmistakable smell... Bed was too soft, obviously been used for mischevous things haha!Restaurant at the top was good, big servings!

The Azzurro hotel has always treated me good. I like the location because it's close to a lot of active places and easy for transportation. The rooms are very spacious and comfortable. The staff is their greatest resource, everyone is very friendly. The Azzurro hotel is a definite stay

Everything is to tell very very satisfied room very clean staff very friendly overall u will tell yourself i will b coming back ti this hitel

Had a good 17 night stay while visiting family. The room was nice and the staff was exceptional. They were very responsive to any of our requests or needs. VERY customer oriented! We liked the quiet inverter air conditioners and the layout of the room was nice. The breakfast was quite nice whether as a buffet or ala carte. The staff and cooks really worked hard to please us with a nice breakfast. We only had two issues of concern. After a 35+ hour travel we wanted a nice shower but the water from the shower head was only a slow dribble. We talked to the front desk and they had maintenance look at it the next day. The water pressure was still not there but it was a little better than a dribble. In the future, we will request a room other than room 405 with a stronger shower flow. The other issue was the wifi. At first my phone and laptop accessed the wifi with no issues. After a few says, neither would connect as they had issues with the security certificates. Not a computer expert so not sure if it was the wifi or my devices. Overall good stay, will likely use again, and will recommend to others.

The room was clean and smelled really good. Aircon worked well, the bed & pillows were very comfy. Buffet breakfast could offer one or two more viands that the city is known for.

Great hotel away from noisy bars excellent service all the way around hotel offers free courtesy shuttle service live band on upper floor overall great stay Thanks

Have stayed at this hotel many times over the past couple years. The construction is almost complete and it has re-branded itself from Best Western-Mint. While there have been many improvements (rooftop restaurant and Jacuzzi), it has also come with a higher price. While I appreciate the professionalism of the staff, courteous security and complimentary driver, I also noticed the price creeping up. What used to be a great (new/clean) value for the area is steadily rising in price.