The resort is brand new, the staff amazing and also the food. The location is beautifull,

Nice hotel, lovely heated pool, good bartenders and some staff is great. However this does not include the front desk. We contunously got wrong answers to our questions and left the service desk more confused or with down right wrong info. This led to a lot of frustration. When asking for help with simple service actions such as booking airport transfer or send some bananas to our room as we would miss breakfast due to an excursion, they were not at all interested in helping and we were asked to sort it out ourselves. Additionally no one were at the front desk when we tried to check out despite agreeing on a time the previous evening. After waiting we had to leave for the airport.

Excellent choice highly recommended

Wonderful, brand new hotel. Hard working staff, great food. We felt Elite Club was worth the extra.....exclusive pool with plentiful Bali beds and its own bar serving food and upgraded drinks overlooking the sea, quiet and blissful. We didn't want to go home!

Went there on honeymoon in October 2022. Left a note on booking but no special treatment / welcome in the room just as normal holiday. No fancy folded towels , flowers or champagne. Staff was mainly very welcoming and friendly except little frustrated on our last day - perhaps it was Diwali when they had to work. Condition of the hotel begs for refurbishing, room and facilities looked much shabbier in real life than on photos. One day pools were very dirty and one had not enough water in it. Last day they also ran out of towels to issue so couldn’t enjoy pool day till last minute. Generally good robust hotel with plenty of eating and drinking options but in desperate need of makeover and good scrub + de-moulding. Loved the local fauna - with birds singing in the morning and geckos + bats lurking in the evening. Also made friends with two cats - hotel policy state to not feed them but they looked starving. Maybe a suggestion for hotel to introduce “cat feeding fund” where guests can donate and cats get fed proper cat food rather than occasional charity from braver guests. Overall good experience but lacked oomph and excusiste feel. Also location is beautiful but super windy 95% of the year - great for surfers but too much wind for swimming in the ocean or snorkelling.

Great value for money. Enchanting environment and atmosphere. Very friendly and helpful staff. Unpretentious approach and attitude. More parking inside the hotel precint would be of some convenience

Nice employees. Very poor quality room bed and design Tia let iar the entrance and bathroom on the outside of the room the bed is horrible one of the worst that I slept on.noisy uncomfortable cockroach was in the room. Food quality below average.

It is a very old hotel with a very bad service