The hotel was very good but reception has charged me twice for the booking. I have tried emailing and calling with limited response. I can't see why in this day & age a hotel system wouldn't acknowledged when payments to the account are made

This place is a nice high end hotel. Super nice and clean. Great helpful staff. Highly recommended! We enjoyed our stay.

Everything is fine. Guests friendly hotel.

They say never judge a book by its cover and this hotel is exactly that. The exterior of the Crowne Plaza was dull, dirty, and the logo was all faded. But as I stepped inside, the hotel was beautiful and impressive. The hotel was modern and very elegant. The two-story grand foyer with winding stairs was a nice touch in design. My room offered modern luxury in a semi-open floor plan. Sleek design with sliding glass door between the sleeping area and bathroom. Large soaking two-person tub and plenty of warm (even hot water). The one slight negative is that the tub never filled up to the halfway point. The hotel staff was warm and friendly. If you're looking for a comfortable place to stay in Vientiane, the Crowne Plaza is a great option.

Stayed for 2 nights at the Crowne Plaza Vientiane in late March. First off - fantastic service from the staff be they front desk, in the restaurants or drivers. Room was very comfortable - simple in its design but had everything you could need. Great gym and pool area too. I had a problem with the aircon on the first night however after raising it with the front desk staff, they quickly arranged its repair and then left a lovely platter of cakes that evening. My only area for improvement for this hotel is in the variety of cuisine at the restaurants. Limited choice and on the one evening I dined there, was only one option open. Thankfully Vientiane has a range of good options so maybe that is why the hotel does not offer more. Would definitely return.

Clean

Very comfortable hotel very good restaurants

Big international hotel with very good and varied breafast. Good gym, sauna and pool areas. Location is a small downside as it takes 15 min to walk to city centre. Friendly staff.

Absolutely loved our stay here, staffs were very attentive and welcoming and the hotel and it’s facilities was amazing.

Ting was one our bartenders & server that we can remember. He was very friendly & always smiled with service. Mott was also another server & bartender. She was very personable & made us feel welcomed. Each day when we see them at the main floor bar & outside patio, we know we'll always have excellent service as soon as we look up for it. Overall the hotel was very nice & service was excellent. But they should've just removed the dirty carpets in the rooms & hallways. Food & breakfast buffet options were also great. Nothing is better than comfort Asian soups & dishes. Just be prepared to have transportation to go anywhere nearby. We tried to walk to the Night Market & the restaurants nearby along the Mekong River. It was like playing Frogger to cross safely as there really aren't any crosswalk signs that worked. Even more difficult when inebriated. Fortunately we had several local family & friends that were able to drive us around. The hotel also provides a ride to nearby at a cost of $20. We would stay there again if we returned to Laos.

Wonderful property and happy staff. BILLY at the IHG desk is amazing and so helpful. A pleasure meeting him. Cheers

Excellent hotel with very good facilities and service.

Rooms not well serviced such as air conditioners not cooling the room and replacement of disposable amenities such as wash towels, drinking water. Needed to call for services.

The hotel is super clean.

Very well managed hotel with spacious rooms and welcoming staff. A very nice experience when arriving back in the capital from’up-country’.

Great hotel. Very clean and excellent staff. I would definitely go back again.

Everything was fantastic!

My stay at Crown Plaza was very nice. Staff are freindly. The hotel has an exceptional exercise facility. Although there are some good restaurants at the hotel, there are none outside nearby.

Another great stay at the Crown Plaza Vientiane. This was our 3rd trip- always great friendly service from check in to check out. Restaurants and bars, top notch food and wines. Come and enjoy your stay

Nice modern hotel. Chose this over others in the city as this for now seems to be the only international chain in Vientiane and I want to be assured of min standards although there are other hotels with more colonial vibes and charm. Staff speaks reasonably good English and are helpful. I didnt give them full marks because there was a service glitch - I asked for some toilet paper and tissue paper to be delivered to my room but it never arrived. Also, the onsite Spa opening hours are very limited from 11am to 8pm and last appointment is 7pm. Most spas will operate from 10am till around 10 pm so that guests can go there at night after a busy day of sightseeing. Food at Three Merchants restaurant was excellent at very good value, at Mosaic cafe is just so so. Location wise it is a bit outside the main central area with shops and restaurants but within walking distance. Overall a relatively pleasant stay if you are looking for a functional comfortable business hotel.

Excellent hotel with excellent gym and beautiful swimming pool My only bad note is that I requested the change of the remote control of my TV, 3 times, and at the end it was not working properly, probably the problem was the TV and not the remote control

The only problem for this booking was a mistake in giving me a double bed room instead of a king's size bed room (originally booked). Otherwise the hotel is very nice in every aspect.

Very nice hotel. Very clean, with a very friendly staff.

Very nice hotel. Very clean an well kept, with a friendly staff.

Very modern and clean property. Room was spacius and light. Staff all over the property was very friendly, especially the team at breakfast. Patio area and bar very cozy and quiet

We highly appreciate the help of Por, Alex, and Lucko at the reception desk in getting us tickets for the train to Luang Prabang. We really liked this hotel: staff, location, food, pool, room, and recommend it without any hesitation

Loved the pool, spa services, dining and hospitality of the staff

Staff was amazing. The restaurants served good food at great prices. My only complaint is the bed was very uncomfortable. I could feel the coils and woke up with back pain.

Very clean. Friendly and helpful staff. Excellent food.

Great hotel in Vientiane - comfortable rooms, good food in the restaurants and nice swimming pool and gym. Would highly recommend.

The service was excellent specially the front desk manager. Great services and excellent work.

Excellent service Excellent food 5/5 Staff are so professional and welcoming.