The place was nice and cozy and a good location. We didn’t really speak to any staff but when we checked in the cashier was nice. Considering how expensive it is to stay there and we did specifically say we were getting a hire car and it would be great if we could have a car park, the majority of the time we were unable to park. There is very minimal parking considering how many rooms and although we were informed it is a first come first serve basis I don’t believe parking should be advertised if you cannot provide it to everyone. Having to pay extra money for parking over night after an already expensive accommodation which said it had parking included is not great. Being a hire car we were also worrying the entire time about something happening to the car as it wasn’t in enclosed parking, which put a damper on our time.

Old. Worn our interior. Needs renovation

Great location away from the main town. Nice and quiet. Lots of shops nearby. The hotel is getting old and could do with renovations.

Its very to have the remarkables on your backdrop

1st time staying we were happy with our stay

Overall this property is reasonably good, very warm, good location and most rooms appear to have views. However there are a few aspects that let the property down. - The executive suite we had was quite small despite having received an "upgrade" - The Cafe/dining area on the ground floor looked very dated and not particularly clean - Front Desk staff are not very friendly or engaging - Generally the Hotel just felt average

Lovely well-appointed room. Very clean and a very comfortable bed.

The equipment of the room with washing machine, tumbler and kitchenette was super. Personnel very friendly.

Great size room

It was new with great ammenities.

Great place to stay. I will be back for sure.

The hotel has free parking and laundry machines in the room. There was a nice view of the mountains, but the construction of a new building across the street somewhat detracted from that view. Front desk is only open from 8am-8pm. You can make arrangements for late check in and keys will be in lockbox outside. If you have to check out early, you can also drop off keys at the slot at the front desk. Although breakfast was not included, the restaurant in the building had cook to order breakfast, which was delicious. The restaurant also served lunch and dinner. Although the selections were few, the food we ordered tasted very good. The free underground gated parking and laundry made my stay worth it. Tip: You have to hold the card key in front of a card reader on the right side halfway down the ramp just before the entrance of the garage until it lights up green and beeps in order for the garage gate to open. The card reader is protected from rain and weather by a silver metal housing and mounted to the wall. I couldn't find it at first, but the front desk person showed me where it was. Then you have to drive up really close to the gate for the sensor to open the gate when you exit the garage. No card key reader inside the garage. Limited parking spots. I would say about 20 spots, but I was there during an off peak time of the year (middle of June) so there was plenty of parking.

awesome communication with a late check in , great rooms and lovely staff

Excellent

Friendly staff very nice and helpful Good size room clean and tidy

Good facilities; the room is clean and smells good, I like it. But it doesn't have balcony and you can't open the window.

Washer and dryer in each bathroom! Can’t say enough good things!

Washing machine and dryer in the room were very convenient and sound proof was excellent as the airport is nearby

Everyone was very friendly and accommodating! Great restaurant right on the property!

We had an executive room. Surprised to see a washer/dryer. Nice to prep before flight home. Restaraunts nearby. PJ's was wonderful for dinner.

The young ladies at the Reception desk, both when we arrived and when we left, were very accommodating and agreed to hold our luggages - on the first day until our room was ready to check in, and on the last day, after we checked out, until we left for the airport, so we could walk around the area freely. The only slight downsides (none vital) were the fact that, although the room was serviced during our 3 nights stay, it wasn't vacuumed, and the replenish of the kitchen stuff was kind of random, with different products not being re-offered. Also, there was a lot of condensation on the window in the morning and, while we couldn't see outside, the water accumulated at the bottom, next to the carpet. Overall, a very pleasant stay!

Easy walk to the airport. Handy to shopping centre.

The property had underground parking which was good in the snow. Kitchen and laundry facilities in the room were great.

Full furnished kitchen

Great location very close to shops and restaurants. Short drive to Queenstown and other attractions. Excellent place ro stay

The location is good, the staff was very friendly, hotel entrance needs a good cleaning. Overall the rooms were great, I highly recommend this hotel, it’s a bit pricey.

Had an issue with a bad smell in the room, either from previous cooking or the heat pump. Staff denied there was a smell and said they had no spare rooms to move to.

Clean comfortable hotel close to airport. Good service desk. No breakfast though.

Large 2 bedroom apartment with a washer and dryer. Very clean and roomy. We were only there for one night, but we would’ve been happy to stay for longer.

Very convenient for just landed in Queenstown . Close to everywhere

Property was great and staff were excellent. My only problem was with the reservation. The hotel never received it. So I had to book at the hotel and cancel my reservation through Travelocity.

We had a great stay at the hotel. Walkable to many restaurants and grocery stores. Quiet location than Queenstown, so we were glad that we chose Frankton area.