The room is very small, the bathroom stinks, All are much too old need renovation urgently

This is a beautiful property! We were in Switzerland for 10 days and although we were only at this location one night it was hands down the nicest room of the stay. The lake view room was so beautiful. Great location and very convenient for travellers as the bus station is right outside the building.

Nice, quiet room. Great front desk clerk. Room could use more pillows.

The best view Lucerne has to offer. An excpetional experience for the family. Could not have asked for anything better.

This is a beautiful hotel on the lake, with wonderful, friendly staff. We were upgraded to a room with balcony without asking. One can swim in both the pool and the lake. Extraordinary setting, large, comfortable rooms, excellent breakfast, lovely terrace. We'll return!

Excellent. The staff was extremely friendly and helpful. View of Lake Lucerne was wonderful

The hotel wasn’t clean ( too many spiders) I couldn’t stay and had to check out!!. They offered me two other rooms but they were also having the same issue. I contacted the hotel thru Expedia to get my refund but they refused!!! I DON’T RECOMMEND THIS DIRTY HOTEL TO ANYONE!!

Unbelievably beautiful location on the outskirts of Luzern, only 10-15 minutes away by (free) bus or car. The building is a bit dated but renovated appropriately. Very professional staff. Bus and ferry boat(!) stop right there. Wished we had brought our (gravel) bikes. We only had (good) breakfast once there but delicious (game) dinners at normal prices in very classy interiors within 10 minutes from there at hotel/restaurant Waldegg and restaurant Eichhof.

The property itself is beautiful! The staff is very friendly! I wish I never had to leave! I’m so in love with Switzerland!

The staff was patronizing and condescending; no help. The room was hot; the blinds had not been lowered by the cleaning crew so on a hot day with no AC, it was stifling. I had upgraded the room from a basic room but it was in the attic where it would be the hottest. The description says "hill view," which is really up against a hill filled with homes.

I think this hotel might have been taken over by a new owner since we visited years ago. The staff were friendly but seemed a little unsure and the place seems a bit run-down. The view and direct access to the lake are superb but I was disappointed to be asked to pay extra for breakfast, the service at dinner was slow and there is no air conditioning in the rooms which made for a hot night.

Amazing

We had a wonderful stay here for our honeymoon! The staff were amazing, particularly Daan at the restaurant! We would definitely come back and stay again! The area around the hotel is beautiful with vineyards, lakes and gorgeous views of the mountains!

Beautiful area, very nice staff . The room was a little old-fashioned. The food expensive and nothing impressive

Perfect location at an excelente place. Perfect staff. Wonderful

Just marvelous, wonderful rooms, beautiful views, great food by the fire.

Just marvelous, wonderful rooms, beautiful views, great food by the fire.

Overall, it was amazing! I was looking forward to fresh air but our balcony neighbors chain smoked all night so that ruined it for us.

Overall, it was amazing! I was looking forward to fresh air but our balcony neighbors chain smoked all night so that ruined it for us.

Hotel staff was friendly and very helpful. Rooms were not comfortable, out of date, and carpet was dirty. I had one of the larger room-suite with a balcony but I was very disappointed by the decor and plain table and chair on balcony. The only pleasant part was the view of the lake. Also it would have been nice to have free bike rentals considering the hotel was 4 miles from the town of luzern, it was 15 Frank’s per hour to rent a bike. Such a disappointment, photos do not represent the hotel.

Hotel staff was friendly and very helpful. Rooms were not comfortable, out of date, and carpet was dirty. I had one of the larger room-suite with a balcony but I was very disappointed by the decor and plain table and chair on balcony. The only pleasant part was the view of the lake. Also it would have been nice to have free bike rentals considering the hotel was 4 miles from the town of luzern, it was 15 Frank’s per hour to rent a bike. Such a disappointment, photos do not represent the hotel.

Quiet, laid-back hotel with its own private beach on the lake. Situated in a residential area, no other hotels nearby. No night-life. Very good restaurant.

I booked a lake view room. The pictures on the link for room info show a clear garden terrace and lake view. The room I received had a view of the roof of the dining room. In addition, as an option, I was given a key to a different room (at a premium price) and that room was occupied. I walked in on a guest. The Reception Desk kept us waiting for over 30 minutes with no explanation. When I showed reception the website photos I was told I was wrong. The info on Hotels.com is misleading. In addition, the Double Room - Lake View rooms are on the ground floor, right by Reception and the elevators and directly over the kitchens (noise all evening). There is no aircon. The treatment I received by the Reception staff was totally unprofessional. The location is very good but no other restaurants close by.The restaurant food and service was very good but the room and service issues made this a visit I will be happy to forget and was a thoroughly disappointing end to our two week tour of Switzerland - not what Switzerland is all about.

I booked a lake view room. The pictures on the link for room info show a clear garden terrace and lake view. The room I received had a view of the roof of the dining room. In addition, as an option, I was given a key to a different room (at a premium price) and that room was occupied. I walked in on a guest. The Reception Desk kept us waiting for over 30 minutes with no explanation. When I showed reception the website photos I was told I was wrong. The info on Hotels.com is misleading. In addition, the Double Room - Lake View rooms are on the ground floor, right by Reception and the elevators and directly over the kitchens (noise all evening). There is no aircon. The treatment I received by the Reception staff was totally unprofessional. The location is very good but no other restaurants close by.The restaurant food and service was very good but the room and service issues made this a visit I will be happy to forget and was a thoroughly disappointing end to our two week tour of Switzerland - not what Switzerland is all about.

Beautiful views from the hotel and wonderful service!

I liked the location and the quiet country surroundings, tinkling cowbells on a quiet summer evening was superb. The little balconies were a nice touch with awnings that allowed you to sit and watch a thunderstorm in the mountains

This hotel was amazing! Clean facilities, comfortable rooms, and very kind staff. It’s right next to the bus stop (bus 21) that takes you directly into Lucerne city center. They also have a dock which the tour boats can pick you up (Saphir). The hotel also offers discounted tickets for these attractions. And don’t forget to eat dinner here one night. The food is incredible. My wife got the filet and I got the fish and chips and they were outstanding!

Excellent view of Lake Lucern. Didn’t have a chance to take a boat ride due to tons of activities being planned. Leave this for next trip. It’s really hot in Summer. Will be great if ventilation could be improved so as to have better nights.

Excellent view of Lake Lucern. Didn’t have a chance to take a boat ride due to tons of activities being planned. Leave this for next trip. It’s really hot in Summer. Will be great if ventilation could be improved so as to have better nights.

perfect service and incredible view

Staff was outstanding. Although we were not in the central city, the transit was fast, reliable free and easy to use. The scenery at this hotel was exceptional and definitely worth staying at.

Staff was outstanding. Although we were not in the central city, the transit was fast, reliable free and easy to use. The scenery at this hotel was exceptional and definitely worth staying at.