It’s ok but needs maintenance on some minor things in the room I had stayed

We had problems with no hot water for several days because of electrical/generator problems, WiFi was almost nonexistent, and we could not get into our safe. Everyone was very nice and tried to help but this property needs some care and upkeep.

Great customer services. No internet connection for few days.

It was amazing business trip and amazing about hotel stay and comfort travel also, but It was my business trip and far away from my meeting place and rest of the extended stay in other one.

It was amazing business trip and amazing about hotel stay and comfort travel also, but It was my business trip and far away from my meeting place and rest of the extended stay in other one.

Surprisingly nice, very good spa, just the restaurant is average and the breakfast quite limited. but the hotel is also quite cheap, so cant complain!

The staff are very friendly and helpful but the hotels needs an upgrade. They are doing some construction work etc, so hopefully when it is finished the standard will have improved.

The staff was extremely friendly, helpful and spoke English. The hotel restaurant was always open. We always felt safe ad were very happy with the facilities. The gym was great too.

Clean and comfortable, pool and gym excellent. service overall good but somewhat inconsistent. Breakfast and food good, however selection limited and basics such as pasta not available at times.

It has a very good fitness centre. Room was spacious with good view. One elevator was out of service for half my stay, Shower fitting loose but shower worked well. Pillow cases were crumpled. My laundry disappeared for two days. Staff were all very polite and pleasant and tried to deal with my issues

I visited Addis to see friends and very much enjoyed my stay at the Eliana. Staff are extremely helpful and make every effort to resolve any issues and to help me find my way around this bustling city.

Good hotel, well located for my work at Black Lion Hospital. Only area for improvement would be the availability of a snack/bar food in the lobby area. Internet in my room was not as consistent as internet in lobby and many people were working in the lobby. Many other hotels in Addis offer a bar snack menu whereas Eliana doesn’t and this would be an improvement

Good hotel, well located for my work at Black Lion Hospital. Only area for improvement would be the availability of a snack/bar food in the lobby area. Internet in my room was not as consistent as internet in lobby and many people were working in the lobby. Many other hotels in Addis offer a bar snack menu whereas Eliana doesn’t and this would be an improvement

The Eliana was a great location in proximity to the Piazza and Churchill Street. Staff were great, rooms were clean and good value + service.

Handy location near Black Lion Hospital. Getting in and out of drive for drop off and pick up is not handy and a struggle for all involved. Power was on and off, and resulted in having to climb stairs regularly since being in elevators was not comfortable. However, fundamental room, internet and service was fine.

Very nice, reasonably priced, clean and comfortable, spacious room - easily the nicest hotel I visited during a week-long visit to Ethiopia

Great hotel, great staff. Consistently nice breakfast. Clean and safe.

The hotel is in a central location. The staff are helpful an friendly and the restaurant serves good food at a reasonable price. The rooms are quite spacious, clean and comfortable. On the downside, the food soon runs out at breakfast and is not replenished (although breakfast is served until 1000am, there's virtually nothing left after 0830). The rooms also lack maintenance (with some light switches not working, etc.). While the wifi works, it tends to be temperamental, although this is not unusual in Ethiopia. Overall, if the management could sort out the niggling problems, this good hotel could become a great one. I will be happy to return there.

The hotel is in a central location. The staff are helpful an friendly and the restaurant serves good food at a reasonable price. The rooms are quite spacious, clean and comfortable. On the downside, the food soon runs out at breakfast and is not replenished (although breakfast is served until 1000am, there's virtually nothing left after 0830). The rooms also lack maintenance (with some light switches not working, etc.). While the wifi works, it tends to be temperamental, although this is not unusual in Ethiopia. Overall, if the management could sort out the niggling problems, this good hotel could become a great one. I will be happy to return there.

Rooms very comfortable and clean.Situated near the top of Churchill Avenue, adjacent to a modern shopping mall with quality shops and two good coffee shops. Close to the old city centre (Piassa / Piazza).On a noisy crossroads but this gives an ever-changing view of city life. Double glazing would improve rooms facing the crossroads to make them less noisy. Restaurant serves unremarkable food and the variety is often limited. Restaurant staff friendly and helpful but need better training.Reception staff and managers were caring and attentive.

Rooms very comfortable and clean. Situated near the top of Churchill Avenue, adjacent to a modern shopping mall with quality shops and two good coffee shops. Close to the old city centre (Piassa / Piazza). On a noisy crossroads but this gives an ever-changing view of city life. Double glazing would improve rooms facing the crossroads to make them less noisy. Restaurant serves unremarkable food and the variety is often limited. Restaurant staff friendly and helpful but need better training. Reception staff and managers were caring and attentive.

I like it very nice, staff are friendly & good but underpaid.

I had a good stay at the hotel as it is located near some restaurant and shops. St. Georges Cathedral is also near, for we it was an easy walk from the hotel. My room was comfortable.

Friendly stuff, but as usual in Africa things don’t get repaired and the hotel has - at only two years age - broken stuff everywhere. Still one of the better options compared to other accomodations in Addis. Location is at busy intersection with lots of traffic.

Staff were extremely professional, friendly and helpful. The hotel helped us extensively: changed room (first one was a little loud due to proximity to main road), organised taxi, let me use phone for business call, converted currency, delivered food to room. Security on the door. Free shuttle. Very clean, spacious and quiet room. Great shower (best we had in Ethiopia). Good views of city (although the new room had construction work blocking views - didn't mind this). Wifi very strong. Very central location but not massive amount for tourists in immediate vicinity. Piazza is 5-10 minute walk. St George and Holy Trinity churches 20 minute walk. Mercato 20 minute walk. Overall would highly recommend.

Sent a shuttle request to the hotel 27 August 2016 requesting pickup.  No shuttle was sent due to email not being checked.  However received an email two days after checking stating that they had not received the expedia reservations.  What is surprising they had my information and room keys already available.   Staff is friendly. Family suite had several issues which I had to bring maintenance up daily for all the three days I was there. Outside door opening to the balcony had no handle to open from the outside. I was locked out.  The only way I got back in is the door for the balcony from the bedroom did not lock.  The key was in the door and it would not lock.  They took the handle from another suite and put it on mine. Sink leaked water inside the cupboard.   Maintenance fixed it once on Monday.  Than came back on Tuesday after I called them to fix again.   I told the guest services rep there is no hot water in the sink he said just use the kettle to boil the water its the same thing.  Bathroom sinks -  no hot water.  Bathroom Shower has major water leaks.  Called and they came with housekeeping and cleaned the water. Every day I took a shower had a big puddle of water on the floor. Restaurant  food menu has very limited items. After receiving the shuttle request  Management should have been on top of picking up the guests from the airport and tracking the flights instead of emailing me back on 29 stating that Expedia did not tell them about the reservations on time.

The hotel clean, nice rooms, TV, etc. Hotel food not great - breakfast so so. Communication sometimes challenging - staff helpful and eager, but english not always well understood. Lack of reliable wifi, and could not make international calls - can feel a bit isolating. Only 15-20min (depending on traffic) from Bole area where most malls, spas, restaurants are, but taxi ride fares will add up quickly (250-300 Bir or about USD 14 for one trip).