Immediately upon arriving, we were told there was no reservation under our name. After showing our printed reservation paid in full, the front desk staff appeared confused and had another employee come over. After 5-10 minutes of confusion, the hotel claimed they had overbooked themselves (despite the hotel appearing empty, with all of the rooms we could see having the door open). We were then told we would be brought to a different hotel. The hotel we were taken to was clearly lower in quality than what we had paid for in our original room. After travelling for nearly 20 hours to get to the island, we went into our new room at the other hotel. The hotel we were at was under construction (which caused us to be woken up as early as 6AM every single day to the sound of drills), as well as partying directly outside of our room in a small courtyard, so some nights it was 2:30AM+ before the noise stopped. The room was very small, with an uncomfortable bed and nearly no room for luggage. The wifi was extremely low quality; we often had no ability to use our phones inside of the room. Overall, this was a very poor experience.

Great place to stay and really affordable. The staff were helpful and did our washing for us for very cheap and theres free drinking water at reception. The rooms were nice and beds were comfy, the little outdoor patio was nice. The rooms were cleaned most days which was great and the bathroom was big, tidy and had good shower pressure. The only downside to this place is how loud the street is, all day everyday. I would maybe request a room off the road if you arent a deep sleeper. Besides that, it was great value for money!

No funcionaba el aire acondicionado en la habitacion que nos dieron, pero la adm. nos cambio de habitacion a una mejor inmediatamente. Todo estuvo muy bien! La duena super amable! Nos ayudaron con tours e informacion. El unico problema que tuvimos solo una noche, fue que afuera a las 3 am habia una chica borracha que empezo a hablar fuerte y nos desperto. Pero luego se fue. Lo demas estuvo perfecto ! Esta cerca de todo, la zona es segura, nos guiaron y nos aconsejaron, y fueron muy amables.

Pleasant and helpful staff. Good central location for attractions and restaurants & bars.

Very comvenient location close to all restaurants, bars, the Charles Darwin Research Centre, Giant Tortoise Breeding Centre etc. Helpful and friendly staff. Even cleaned my room on Christmas Day.

It is OK for a backpacker, not so much for a professional. It's very close to everything, which is good when you like to walk, but it was bad to hear people screaming and partying at night, when you only want to sleep. Curtains in the bedroom and bathroom are in bad condition.

We had to stay one night in Isla Santa Cruz when we were travelling from Isla Isabela to Isla San Cristobal, and chose Hostal Costa del Pacifico. I'm really glad we did so. Not only was it was very conveniently located just a couple of blocks from the main pier and right downtown, the rooms were clean and spacious and the staff were very friendly. If we had more time in Isla Santa Cruz I'd definitely have picked this hotel.

The hostal is a solid 2-3 blocks from the malecon so location is nice, but the hostal from the outside looks like an old second floor apartment complex. WiFi was available but did NOT work. The rooms were clean. I booked 1 double bed in a private room/ private bath for the price of $48 and some change. When I got there, the only available room was a double room, meaning 1 double bed and 1 twin bed (bigger room) so they asked me to pay $22 more. I requested to cancel and refund my reservation but they said that wasnt An option. Frustrating!