Mostly great! The pool area leaves a lot to be desired and is very small. Staff was incredibly kind and the breakfast buffet was also really nice! Cabs have a hard time finding the hotel as well.

Will repeat.

The staff are polite and attentive. The elevators were fast. The room has a good space and clean. At breakfast, the table weren't set up with basic crockeries. Food spread for main dishes not many variety.

Room are fill with amenities. Best for business traveller or couple.

Big, clean, grand looking room

The checkin was ok but even the taxi driver don’t know where is the apartment. Hotel should state its tower 3. Got upgraded by Ms. Puan. Used hotel dinning for dinner and it was good. Used massage service which was not upto the mark. Now come to the bad part: I told the lady to put the amount of the massage on my room and I will pay once checking out. While preparing to pack, there was a knock on the door, a person from reception and massage lady standing there asking me abt my massage bill. I told them that I will pay when check out by credit card. While in shower after 10 minutes again they knock on my door and I shouted that I’m in shower. When I came out with luggage for checking out, Ghose two people were still standing on my door, I was surprised and felt irritated. Like I’m going to run away with their money. They accompany me to the reception until I paid. Felt insulted. They took the picture of my debit card also which I don’t like. It was a bad experience.

Stayed there for 2 nights and they upgraded my room. Check in was fast and they upgraded my room. The room was spacious and has the necessities i needed, the only downside is not all electrical plug was working so needed to try few plugs to know which one is working. The AC doesn’t turn on automatically, so, you need to turn it on each time you get into the room. Staff are all helpful. Other than that, the stayed was delightful.

Over-all very friendly staff and clean facilities

Good service

I gave my preference for a non smoking room on a high floor so was disappointed that the only available room was a smoking room on level 5. Despite being assured it was throughly cleaned, the room stank of smoke and all the furniture was covered in cigarette burns (literally every surface!)After complaining and a 10 minute wait at reception, we were given a much better non smoking room. The room was very nice and much cleaner however there were still a few things that were disappointing for a room at this price point. There were small stains on both sets of sheets we had, dirty pans in the kitchen, the towels were a bit ragged. There were also engrained stains on the sofa and on the desk. There were also no hand towels or face cloths provided, just 2 towels and 1 robe. Not good value for money.

I gave my preference for a non smoking room on a high floor so was disappointed that the only available room was a smoking room on level 5. Despite being assured it was throughly cleaned, the room stank of smoke and all the furniture was covered in cigarette burns (literally every surface!) After complaining and a 10 minute wait at reception, we were given a much better non smoking room. The room was very nice and much cleaner however there were still a few things that were disappointing for a room at this price point. There were small stains on both sets of sheets we had, dirty pans in the kitchen, the towels were a bit ragged. There were also engrained stains on the sofa and on the desk. There were also no hand towels or face cloths provided, just 2 towels and 1 robe. Not good value for money.

Really nice hotel & location. Quiet & safe too

The room was clean and comfortable, but if you are looking for good view, maybe try higher floor or another place.

Loved the room. Clean and tidy. Bed is comfy.

Positively cost effective :) in every sense.

Positively cost effective :) in every sense.

the best thing about this hotel is the convenience it accords to business travelers - from a fantastic location just of Sudirman Road to shuttle services that ferry you to the nearest mrt station and a steady stream of taxis that are available in the morning - the Ascott Sudirman helps make travel in Jakarta that much easier The rooms are large and tastefully decorated while the service is immaculate. You can also do any last minute shopping at the nearby Lotte Mall I highly recommend the Ascott for any business trip - especially for those with offices in the Sudirman area.

the best thing about this hotel is the convenience it accords to business travelers - from a fantastic location just of Sudirman Road to shuttle services that ferry you to the nearest mrt station and a steady stream of taxis that are available in the morning - the Ascott Sudirman helps make travel in Jakarta that much easierThe rooms are large and tastefully decorated while the service is immaculate. You can also do any last minute shopping at the nearby Lotte Mall I highly recommend the Ascott for any business trip - especially for those with offices in the Sudirman area.

Internet not good， other things goood，facility very new

Nice new hotel but very noisy - can easily hear street traffic especially in studio. If a light sleeper I would avoid. Pool also not so relaxing because of street noise

Nice new hotel but very noisy - can easily hear street traffic especially in studio. If a light sleeper I would avoid. Pool also not so relaxing because of street noise

Good new hotel. Small but nice restaurant, too bad they don’t have any beer. Traffic is too heavy during rush hour, other than that very nice hotel.

Clean room, love the convenience and facilities.

Good buffets breakfasts , friendly staff, beautiful rooms

Very bad smell in the room and I call every day and no one fixed it

We had two bed room apartment. Everything was great. Breakfast need to improve on quality and choices. And staff need to be more attentive, not focusing on their mobile phones...

We had two bed room apartment. Everything was great. Breakfast need to improve on quality and choices. And staff need to be more attentive, not focusing on their mobile phones...

I am disappointed with house keeping or room cleaning services as they were not cleaning my room properly. They did not fill in tissue, shower foam, shampoo and etc. It is small matters but make our family unhappy. We fed up to kept calling and reminding about this and we bought shower foam, tissues by our self. This is simply unacceptable actually. They were also not clean our glass and change with new one. Its totally MESS!And if you stay on this property and think this as usual hotel apartment, you need to be prepared that they were not give you dispenser of mineral water so you need to buy and prepare yourself. Hotel and the property is still new and well maintained. Staff is quite helpfull when I need to print my passport, they help me on this.It's just their Housekeeping SOP and Cleaning service need to be improve!

I am disappointed with house keeping or room cleaning services as they were not cleaning my room properly. They did not fill in tissue, shower foam, shampoo and etc. It is small matters but make our family unhappy. We fed up to kept calling and reminding about this and we bought shower foam, tissues by our self. This is simply unacceptable actually. They were also not clean our glass and change with new one. Its totally MESS! And if you stay on this property and think this as usual hotel apartment, you need to be prepared that they were not give you dispenser of mineral water so you need to buy and prepare yourself. Hotel and the property is still new and well maintained. Staff is quite helpfull when I need to print my passport, they help me on this. It's just their Housekeeping SOP and Cleaning service need to be improve!

The building is new, but the entrance is way behind the main road....add 5 mins to your journey time when coming by car or walking. The insulation is terrible, you can hear noise from outside 24/7. No in room dining menu for two days. However the rooms are new and comfortable. The kitchen is awesome. The restaurant should have a better menu and larger portions. Overall the staff is nice.

The building is new, but the entrance is way behind the main road....add 5 mins to your journey time when coming by car or walking. The insulation is terrible, you can hear noise from outside 24/7. No in room dining menu for two days. However the rooms are new and comfortable. The kitchen is awesome. The restaurant should have a better menu and larger portions. Overall the staff is nice.

We loved the apartment suite - perfect for our family and our stay. It was clean, the service was good and the room service was good and tasty as well.