They Only clean the room every 4 days. We stayed there 3 nights and 4 days so when I asked for cleaning, they wanted to charge extra for cleaning. Laundry machine takes forever to dry. I did 1 load and that took hours to dry. I did laundry from 9pm-2am. Never again. Also the air condition at the hotel was weak, they have a sign to not go under 23 degrees, the room gets pretty stuffy.

Stayed in the pokemon room and it was pokemon themed but apart from the initial excitement, there wasn't anything in the vicinity to support the Pokemon theme The walls were a bit damaged and I doubt the big pokemon teddy is cleaned regularly. Kids enjoyed and the front desk staff were friendly and fun.

This apartment will change towels and empty trash every day, unlike the last apartment in Osaka that I booked. The front desk staff are very helpful.

Our room faced the railroad crossing, which was noisy, even though we’re on the 8th floor. The room size was decent for a family of 4. The upholstery could use some deep cleaning. The bath faucet was weak-took awhile to fill the tub.

The family room is very nice, comfortable and clean. Easy and smooth check-in.

Good for a family stay

Great location and hotel

Rooms were well eqiupped, spacios and clean. If you travel with young children, this would be the ideal accommodation. Lack of restaurants within the vicinity. Approximately 15minute walk to central where restaurants and cafes are located.

ROOM: It is considered spacious in Tokyo. The aircon/heater is quite loud. Anyway it is functioning, just that a bit annoying. iHaving said that, t has a humidifier, so it is quite good, just that no instruction on how to use it SERVICE: Average room service. They only clean the bed and vacuum every 3 days. Something I didn't expect. Having said that, I left my Polo shirt in the room after I check out but the Hotel said they cannot find. I guess it is a Christmas present for the housekeeper. So, you probably need to take care of your belonging and don't take it for granted. There are several washing machine and dryer at level 1, but you don't have a chance to use it.. it is always occupied until midnight. You probably shouldn't expect you will be able to wsh your clothes during the stay. LOCATION: it takes about 30 mins to Shibuya by train. Not a very convenient location. Although there is a nearby Ueno station, it also take about 10 mins walk. There are Lawson and 7-11 nearby though. CONCLUSION: it is an average hotel apartment in my opinion. The rate is not very cheap either. I would think this is an overrated hotel and woukd suggest explore somewhere else instead

Good location, within walking distance to Ueno station and food street. Check in was super efficient, with helpful and friendly receptionist. Would definitely consider this accommodation for my next visit to Tokyo

This is our second stay in a Mimaru and I highly recommend them for families: large comfortable rooms, friendly English-Speaking staff, laundry, clean, well-appointed. This location was fine, but a little far from things. Still a very pleasant stay. The train is right by it but didn’t bother us one bit.

Many of the staff speak English and were able to provide the service and advice required. Great for families with a small kitchen and dining area to eat the stuff you buy back from the fantastic convenience stores in Japan.

Great property with plenty of space for families. The staff were all very nice and accommodating. Short walk to the station and a couple convenience stores.

Like: - Room is spacious. I love they have a small kitchen, and I like the bathroom, sink and toilet are all separated. - Location is great. Less than 10 mins walk to JR station, and lots of restaurants and shops nearby.

Booked a 4 beds room, it’s good for family

Convenient & nice hotel

We stayed in a Pokémon room and the kids loved it! Friendly staff and a great location.

The staff was very helpful and attentive. They were very polite as well. We enjoyed our room and found the location very convenient for our travels across Tokyo.

Way overpriced for what you get. Smells of cigarette smoke throughout because the central hallway is a shaft with smokers on the bottom.

Very good staff, walk about 7 mins to transport, 2 blocks to supermarket and open 24hrs.

The room was big, amenities provided were sufficient. They had a mini kitchen and a big dining area.

Excellent location and rooms. Convenient with microwave and kitchenette

Great room. Great staff. Location was within walking distance to train stations and several convenience stores. We absolutely loved our stay at Mimaru. The 2 twin and bunk bed room was spacious and perfect for our needs. We loved having the kitchen, kettle, and microwave. We booked 4 separate hotels during our travels through Japan. We have left Mimaru and are at our next stop and a different hotel and we already wish we would’ve booked Mimaru chains the whole time…oh well, next trip we can do that. We highly recommend Mimaru!

I stayed with my best friend and my 2 teenagers. This hotel has a bank bed that big enough, kitchen area, bath and toilet was separated. Great amenities selections. Very clean and amazing place!! Defiantly highly recommend!!!

It is about 7-8 minutes walking distance from the Ueno station. The staff were very helpful and the room is quite big - suitable for family stay.

All the front desk staff were friendly and helpful. Family apartment room size was great for 4 people. The bunk bed was divided for privacy. The kitchenette had all the utensils to cook, microwave to warm up food and kettle to make coffee/tea. It's a 5 mins walk to Ueno Station and 2 short blocks behind hotel for unique local restaurants and 24 hours Supermarket. Behind the hotel is a quiet residential neighbourhood. Definitely would stay at this property and other Mimaru property again.

Lots of space for our family. Communication was excellent. We had two rooms and needed them on the same floor. They made sure this happened.

It's close the train station and is walking distance to Asakusa and Ueno Zoo.The room is generally clean, and both kitchen and bathroom areas are in perfect condition.

Overall is excellent. Room is spacious and tidy except dusty mattress cover. Hotel is suggested to clean the filter of air conditioner frequently.

It have been great to stay here n quite enjoy

It have been great to stay here n quite enjoy

Recommend to say. I like that the toilet and the bathroom were separated in the same area so that my member could use it at the same time. The room was very clean. The kitchen was filled with many utensils, even wrapping, dish washing liquid with sponge, towel, dishes, spoons, seafood cracker.