Guest needs drinking water especially on summer months

Wouldn’t stay here again. A leak somewhere in the shower of the room flooded my room three days during my four-day stay (one badly as the whole room was covered with water, the other two days enough to be annoying as the entrance to the room was slippery and wet, so I had to keep my shoes and suitcase above the ground just in case. I advised them multiple times but all they did was clean up the water rather than fix the problem, so it kept happening. The rooms weren’t cleaned properly - mind you it was the shared accommodation part of the hostel, but the bathrooms definitely didn’t get cleaned every day, leaving toothpaste smears and hair in the sinks and shower. Lastly, the pool was closed for a whole morning/afternoon without notice… it was the only day I had free to enjoy the facilities, so I wasn’t able to do so at all, which was inconvenient. All in all, this was the worst accommodation I’ve had in years — and I travel enough to be able to compare!

Love the place, but no personal tv or fridge in your room

The people were great! I was a little annoyed at check-in because one staff member told me before I checked in that the towel and sheet (I was in a cohabit room) required a $15 deposit, 100 pesos, or my ID. I didn't have cash at the time, so I planned on using my ID when I completed check-in. However, the person that helped me when I completed check-in said that they no longer take IDs, so I had to pay $21 in fees (more than the deposit itself!) to pull out money from the atm in the lobby. I would've taken out money somewhere else earlier if I didn't think the ID was an option... The room itself was okay. There were a lot of mosquitoes inside the room which I promptly hunted and killed. The resort was nice - pool was great and I enjoyed the common kitchen and other amenities. Overall very average experience. Some goods, some bads.

The employees are very friendly. and very nice customer service but the installations are bad. THEY HAVE SOME ACTIVITIES AND IS VERY CLOSE TO THE ATRACTIONS AS A BARES OR COCOBONGO VERY CLOSE TO RESTAURANTS ND THE SEA. BUT THE HOSTAL IS NOT CLEAN AN SMELL BAD I THING YOU HAVE TO DO RESPARATIONS BECAUSE THEY CAHARGE ME LIKE 160 USD FO R 2 PEOPLE AND I HAVE TO SHARE RESTROOM.

budget but good area

We had an amazing stay at Selina hotel. The location is great. We received an amazing service from Fernanda. We enjoyed our stay very much.

This is actually a chain I have stayed with Selina in Miami also so decided to try it again in Cancun.Booked studio apt for my birthday. It was very spacious and clean. Everything that we needed. We had a great time at Selina. It was right in the middle of everything. They also had on site bar with activities, food and music. Also offer tours that we took and made incredible memories. Definitely recommend.

The outside area is beautiful BUT our room was filled with misquotes. We only stayed one night and were covered in misquote bites. Piping was exposed in the bathroom and paper towels were wrapped around the pipes. Water did not get warm in the shower.

Extremely noisy. Non stop music till 4am. Receptionist can’t change room when I reported the issue. I asked them for refund so I could find another hotel at midnight to sleep. They promised to talk to their manager for refund or partial refund but it never happened. If you want to sleep, please avoid this unbearable hostel.

Great location and friendly staff!

I really enjoyed the area of the property and where it was located! Everything I needed was provided! My only negative was that someone else staying must have got on the wrong floor and tried to get into my room at 2am! Very startling, but keeping the door lock and closed I voiced to please leave my room and you must have the wrong room! I know it’s nothing the hotel could control but now just a friendly reminder to fellow woman solo travellers to invest in the extra door lock device!! Definitely would stay again!

The hotel/hostel is in a nice location in hotel zone, not far from the beach. The premise around the swimming pool is nice and the stuff in reception are friendly. The room was quite big. Unfortunately, the NEGATIVES are more! The room is 100% HUMID and smells MOLD very bad!! I couldn’t breath at the second day and I started coughing. It is impossible to open the windows, because of the mosquitos. There is nothing against them. I found a huge living cockroach in the bathroom which I killed. I have photos if you are interested. - They need a good pest control. The bedsheets have marks. Look extremely used as the most in the room. It can be noisy, but not all the times. The worst, except the humidity, on 13th February 2024 at 1:30 AM, a security guy from the stuff knock hard my door and since I didn’t reply, he OPEN IT. I woke up and scream to him and he asked “occupado?” and he left. I confronted him the next day, but he played it dumb. I felt quite unsafe during my stay there afterwards. I guess, that it is one of the cheaper options to stay in hotel zone, but I won't to do it again probably.

Super devastated and poor service

The toilets were not cleaned, Tissue papers were not there, wait for breakfast was 1 hour sometimes they don't give also.

It's a hostel so no soap in the toilet and loud at night

IT HAS TOILET PAPER ON THE DOOR CRACKS TERRIBLE

I come to all the places, 5 minutes, cocobongo, the festivals, the activities, the store, where the money is given to the gates of the building, nourriture

I am a frequent traveler, and this is the worst hotel I have ever stayed in. It is like a cheap motel with a dirty room and unbelievably poor bathroom condition. Mosquitos were flying in every corner of the room. Despite multiple requests, we got no shower supplies, i.e., shampoo, body wash, soap.... I don't understand why Expedia lists this hotel, absolutely disgusting. Do not stay if you don't want to ruin your trip.

This was such an unattractive and depressing room, the window would not close all the way so there were mosquitoes eating me every night that I could do nothing about, the window was small the view was bad, the hallway outside the room echoed loudly so other guests could be heard. The room was small and dark. I probably was given the worst room with the worst view (of nothing but a wall) the staff was friendly but worked very slow, the grounds were pleasant.

Awesome location !

No hot water, broken window, room filled with mosquitos, Blood on the alls everywhere from previous guests killing mosquitos, room was filthy, very noisy from road, clubs, and other guests until 2am, door was broken and difficult to open, close or lock, huge pool nobody used because it wasn't maintained, booking issues on their end to top it off. Cannot possibly recommend.

For the price and location you can’t go wrong. Only flaw is how dirty the bathroom is in the room. The for everyone bathrooms are definitely the way to go here

Pools, bars and locations

:)

The location is amazing and the staff very friendly. One of the roommates snored a lot so I didn’t get proper sleep. :D Lots of mosquitoes in the area, make sure to bring repellent.

Good

Micro room is smaller than anticipated with no shelves, hooks etc. Good aircon, comfy bed. Room and shared bathroom were full of mosquitos. Selina grounds are aesthetically pleasing, restaurants, supermarket and strip in walking distance. Food and drink on the pricier side for a hostel. Didn’t get a chance to try scheduled activities. Not many people around while staying but loud music until late

Smell very bad and thw window does not work

Definitely a pretty hotel just wished AC was turned on before we got to our room since it’s very hot and humid outside. Room service was excellent everyday however they did forget to leave us more toilet paper one night and we had to go ask at the front desk. But very cute, pretty , nice vibes.

The staff is super sweet and inviting. There’s a few little things that could be better like maybe having better curfew for the pool and for the kitchen area. it’s still great that they have them but especially for my partner and I it was hard to be able to use them since we would come back late or leave too early . It was super useful when I chose to stay in for a bit and I wanted to heat something up.I saw others making full meals since there was a stove and everything. I love that they have a daily theme like Latin night, karaoke night and others. The only thing I would probably say wasn’t the best was the shower. The bathroom itself was fine but the shower was not the best. I’m understanding being that I know it’s a different country and things like water pressure work a little differently but when you’ve been sweating all day and just want to take a nice shower it’s a little difficult being that the pressure is so low and the water is very sporadic. At least in our room. But other that everything was amazing. Our room was cleaned everyday which I loved because I could come back to nice and clean room and just sleep. Definitely would recommend this place for everyone. For sure will come back again. It’s also pretty affordable and seems much better than some resorts nearby.

Great spot