The welcome was on point, easy to find and walking distance to local amenities. Well set out room with excellent facilities.

Lovely studio apartment with all the required amenities. Excellent location. Lots of pubs cafes and takeaways at walking distance. Pleasant and accommodating host. Upgraded us to a ground floor apartment when I told her I had injured my foot

Very comfortable room. The service was from Hannah the concierge was incredibly helpful and friendly. We will definitely be choosing to stay here again next time we visit Norwich.

I recently stayed at this hotel that profoundly disappointed me. The walls were paper-thin, allowing every noise to penetrate through. The sound of people walking and dragging suitcases down the staircase in the middle of the night was particularly disturbing. Upon arrival, we experienced our first inconvenience – we didn't have the entrance code and ended up waiting outside in the rain for several minutes. Fortunately, a kind guest helped us by providing the phone support number, and after a lengthy process, we finally received the entry code from the manager, Steve via email. The room itself was a letdown. We found spider webs, and to our dismay, the radiators were not working. The only source of heat was a free-standing gas oil stand radiator, which was hardly sufficient. Unaware of these issues, I had mistakenly booked two stays at this hotel within a week. After realizing the poor condition of the hotel, I attempted to cancel my second booking. I contacted Booking and the hotel manager, Steve Wild, to seek a refund for the two nights I canceled. Despite my efforts and raising the issues encountered during my initial stay, no refund was offered. I was directed to speak with Steve, the manager, by the receptionist, but this led nowhere. The lack of accountability and customer service was appalling. My stay was not only uncomfortable but also left me feeling frustrated due to the uncooperative management and the financial loss from the canceled booking. experience has

Very good staff very helpful lovely rooms if I had 1 fault we couldn’t get the thermostat to work in the room to turn the heating up so the room was a little bit chilly

Cleanliness could have been better but the biggest issue was no heating or hot water for the 2 nights we were there which totally ruined the weekend. Honestly if you are going to visit in the area I would say, don’t waste your hard earned money, stay elsewhere. Definitely not worth the cost or the risk of having cold showers during your stay. I complained to the manager on our departure who has since sent me an email offering us a free 3 night stay as compensation. My answer I’m afraid will be ‘no82nothanks’.

Great location for all the attractions, good accomodation, comfortable nights sleep, and the staff were very welcoming and helpful. Would definately book again

Need to polish the kitchen equipment and basic cleaning of the floor would help. Needs a small maintenance of the property to bring to good standard. The feeling is that the owner gave up on the property. Good location, but need for safety (extra locks) shouldn’t be underestimated. Overall - OK.

Apart from the instructions on how to get in being back to front it’s all pretty straightforward. Couple of pubs close by which are nice and off-street parking is good although a bit tight.

We had an amazing stay and will be back as soon as we can :-)

Excellent coms before arrival, very accommodating & easy to deal with, staff excellent & accommodation very high standard. Good location, highly recommended

Convenient location, very dusty and not so clean. Small room initially and they changed it once there was not hot water. Great parking and easy access. Did not understand how to get keys as we arrived after Concierge hours. watch the confirmation e-mail. Design of bathroom quite impractical. Very do it yourself, the complete opposite of concept of service. Very good for independent solo artists.

Nice looking place but reality not quite the same. A little bit damp smelling and issues with bathroom door handle (too big to get your hand around and turn). Otherwise fine and very well positioned for amenities.

Pleasant apartment close to city centre. Comfortable bed and feather pillows a nice touch. Also robes and slippers. Cleaning OK lots of chrome some a bit tarnished but that doesn't bother me. A fan was provided which was nessasary as it was a very humid night

Two of us stayed one night in the midweek and booked the day before. The apartment hotel was very good overall in a location close to Norwich city centre with only a 15-20 min walk to the main shopping centre. There are also a few shops and a friendly pub just opposite. We only saw inside one room as seen in the official photos. It was a double room on the first floor and quickly reachable from the carpark up outdoor stairs. The carpark was not busy - we had received a message saying it was unlikely to be full (places are limited to 13 and not guaranteed). Our room had a small kitchen in the open plan bedroom area with two ceramic rings as well as microwave and fridge with freezer compartment and enough crockery and pans for two, and a separate room with shower and toilet. Tea, coffee and biscuits were provided and there was shaving and toothbrush kits in room if needed. It would be useful to have a key drop facility as there are limited concierge hours and it is unclear how to leave early other than leave keys in an unlocked room. We waited until 8.30 opening but would have preferred earlier. A call to a 24hr number was answered quickly-the person we spoke to did not have an answer to our question and could not reach anyone to find out. We also noticed some other guests had confusion checking in outside of concierge hours also calling the 24hr no. This aspect could be improved. There is at least one wheelchair accessible room on the ground floor which was identified as such.

Not as good as other stays the apartment I stayed in seemed less looked after and no air con for a warm night won’t stay in this apartment again (Norwich castle ) as this seemed smaller but all were charged at same rate of booking - was woke up at 5.30am by some random bloke trying to access apartments and slamming doors when I checked out he was in the reception asking if I would let him in with my keys - random experience so won’t be back in a hurry and will check out other apartments in Norwich

Not as good as other stays the apartment I stayed in seemed less looked after and no air con for a warm night won’t stay in this apartment again (Norwich castle ) as this seemed smaller but all were charged at same rate of booking - was woke up at 5.30am by some random bloke trying to access apartments and slamming doors when I checked out he was in the reception asking if I would let him in with my keys - random experience so won’t be back in a hurry and will check out other apartments in Norwich

Really enjoyed my stay, very well appointed room and a super comfy bed.

Really enjoyed my stay, very well appointed room and a super comfy bed.

Short supply of soaps, Short supply of crockery. Convenient for town and university

Short supply of soaps, Short supply of crockery.Convenient for town and university

Fabtastic check in, room was super comfy. Bit short on toiletries and shower a bit mildly but otherwise was perfect. Shaun on checking in and I go on the city was superb We wantEd to stay another night but you were booked so thinking tomorrow night if you can fit us in?

Fabtastic check in, room was super comfy. Bit short on toiletries and shower a bit mildly but otherwise was perfect. Shaun on checking in and I go on the city was superb We wantEd to stay another night but you were booked so thinking tomorrow night if you can fit us in?

Very impressed with the room, had everything one would need.

Very impressed with the room, had everything one would need.

Room was comfortable and well equipped. Location excellent, we chose 82 because it was on a bus route but found we could walk into the city centre. Local amenities plentiful with a Tesco express next door, a couple of pub/restaurants, Chinese takeaway, fish and chip shop and Caffè Nero all nearby. Also easy to drive out of Norwich if you want to visit the Broads or the coast.

Room was comfortable and well equipped. Location excellent, we chose 82 because it was on a bus route but found we could walk into the city centre. Local amenities plentiful with a Tesco express next door, a couple of pub/restaurants, Chinese takeaway, fish and chip shop and Caffè Nero all nearby. Also easy to drive out of Norwich if you want to visit the Broads or the coast.

Stayed in the Norwich Castle room, perfect size for my one night stay. Does face the road so you hear the noise from the pub across the road, but I was out that evening so didnt bother me. Had everything I needed and more. Conviently placed. Concierge was so friendly too!! Had the best welcome.

Good location with the facilities you’d need. Decor was up to date and modern but a couple of issues for me personally. The bathroom handle was not secured meaning it came off in your hand and made it very difficult to exit the bathroom, bordering on worrying but I managed it. It was windy on my stay so could really feel the wind coming in to the room through the front door while in bed, a little draught excluding would help. The room appeared clean however after dropping the bathroom door handle and it falling under the bed, I could see that cleanliness was just surface as under the bed was filthy.

Overall good accommodation. There are a few issues:The very heavy door knob on the inside bathroom door comes completely off and nearly hit my foot! It is without the screws that secure it. The sink is very very small. Most, except a small child, would struggle to brush their teeth in it. Noisy pub and main road opposite but I think that depends which room you’re in as to whether this is an issue but the pub closes at midnight so not a huge issue.

Overall good accommodation. There are a few issues: The very heavy door knob on the inside bathroom door comes completely off and nearly hit my foot! It is without the screws that secure it. The sink is very very small. Most, except a small child, would struggle to brush their teeth in it. Noisy pub and main road opposite but I think that depends which room you’re in as to whether this is an issue but the pub closes at midnight so not a huge issue.

Pretty poor standard of cleaning in the bathroom and heavy run off from the shower onto the floor which made the bathroom extreamly wet.