Great stay! Drinks and food are a bit pricey for Mexico but I would stay again

Amazing boutique hotel. Truly a great service, amazing room with private intimate pool. The staff is probably the best of any hotel Ive been. I was there during a hurricane and I felt safer than home. Bed is nice, room is quiet, love the double shower to bathe with your partner, truly a great hotel.

Great place to stay, 💯recommended

Absolutely loved my stay as usual. Service is amazing, food is delicious and the team is the best in the business.

The Ma'xanab was great. The staff was extremely helpful and responsive while we were on the property and also helped us to coordinate transportation and excursions off of the property. It felt private and safe in our villa. Everything you need is on the property, but we also ventured to some of the restaurants up and down the beach which were very good :)

7 nights in June ‘24. Can’t imagine there’s a better place to stay in Tulum unless you prefer crowded crazy loud nightclub like atmosphere that dominates Tulum down the road a mile or so. Great beach with few people in the area. Ample beds and chairs. Fantastic food and service….really really good. Pleasant music, not too loud or obtrusive. Enjoyed conversing with staff. Hermelindo full of joy every morning. Milo, very professional but a joker of sort. Roger, Luis, Bricio, Walter, all top notch. Rooms are gorgeous and sexy. Plunge pool on deck 95 degrees F nominally set to heat in evenings but they will fire up earlier if you prefer mornings or afternoon. Outdoor shower fantastic. Never used larger indoor shower. Pool is very nice and rare in Tulum. Chairs in shade of palms. Staff up front couldn’t be more helpful and accommodating. All the water you want, ice, cookies. 2x daily maid service including turn down. Cool little bracelet with hip that serves as room key. Layout of facility sort of like tree house in jungle with wood walkways and stairs throughout cluster of stone buildings. All beautiful. Huge sea turtles hit beach twice on our visit. It’s a magical place.

I echo all the other reviews. It’s a 10.

Great location, great service. All staff is very friendly and courteous. The area is a bit underdeveloped in terms of roads/sidewalks. But that's Tulum, and it's right in the heart. Luckily there is a great drugstore and wine store/convenience across the street that are also well staffed and welcoming.

My experience was awesome. They owe me nothing . The staff was amazing from start to finish, they above and beyond. Check-in was super fast and efficient, the property exceeded my expectations. And most importantly the food was absolutely delicious. I will be returning and I’m telling everyone about it . I fell in love .

The most fantastic stay- we were on our honeymoon and the team went above and beyond to make it special. It is right on the beach, and the pool / restaurant feel like a private beach club- secluded and safe. The room was incredible, great facilities and upkeep, and the private pool is worth going for! Food and drinks options are some of the best we have tried. Hotel is also a very short walk from all popular restaurants, bars, and beach clubs. Thanks for everything!

The property is well maintained and beautifully designed. The layout provides privacy in a property with a relatively small footprint. The highlight is the staff. Everyone is professional, courteous and helpful. They all go out of their way to accommodate patiently all the non-spanish speaking guests

The hotel was so beautiful! What a relaxing place - and we received a complimentary breakfast every day - delivered to our room. The hotel was so lovely - a sweet private pool on the balcony and lovely beds to lie on on the beach.

Our stay was amazing and we would highly recommend this hotel to anyone visiting Tulum! The entire staff so so kind and accommodating and went above and beyond for us! The hotel is in a great location, walking distance to downtown, but everything you need is also right outside your door with the beach, pool, and restaurant and bar right there! Also, the food was ABSOLUTELY AMAZING!

Had a blast, a wonderful property with amazing service! Great people at the restaurants, the concierge service was absolutely flawless. Loved the rooms. Highly recommend staying on the higher floor with a plunge pool. They keep it warm and nice to relax..! Absolutely amazing. Couldn’t be better!

Another wonderful visit at Ma’xanab. We hope to be back again soon.

Perfect destination for a relaxing and pampering experience, the entire staff made me feel very welcome and special, every aspect of service was covered!

Amazing staff and service. They take the time to do the little extras and we really enjoyed our holidays! Great hotel and we had the best room with view, lounge pool and outdoor shower!

We had a wonderful time! Beautiful property. Room 3 was amazing

beautiful property with friendly and helpful staff who go above and beyond to make your stay perfect. the food is delicious at the property and our room was beachfront with heated pool (so good), comfy bed. Minor points FYI- you can hear music from clubs, and also just nature outside so bring good ear plugs, the lighting is minimal, especially at night if applying makeup, hair dryer is pretty useless (no heat), bedding clean but a bit stained

This hotel was beautiful. Loved the direct beach access and private pool. The staff was very friendly and provided great service.

A very welcome retreat, beautiful beach, friendly, courteous, knowledgeable staff. Try the Ma’xanab mezcal cocktail! And the food is simply delicious

Hotel is excellent and the staff are extremely friendly. The staff on the front desk are the best. They went above and beyond for us. Couldn’t have asked for more. Only thing I would say is…AC in the room blew directly onto the bed so woke up with a sore throat/blocked nose each night.

What a magical location! I traveled to Tulum with a friend for a week and we really couldn't fault a thing. From the beautiful setting on the beach, to the restaurant and bar from which to watch the turquoise ocean just steps away; from the incredible staff throughout the property, to the clean and spacious room, which was modern yet very in-fitting with the eco-friendly and jungle-meets-beach environment - we were never disappointed. The food was great - breakfast is included, and you can pick from an extensive menu of hot and cold dishes - and the cocktails go down very well too! A huge shout out to the staff in the property, including the wonderful Sofia, Valeria, Fabiola and Armando on the front desk. Everyone was so helpful and nice, and it's not often you leave a holiday giving big hugs to the hotel team as you go. Taxis into town are around $30, which is standard for Tulum beach, but they are always available. Plenty of eating options within walking distance as well as a cab ride away. Just ask the front desk team for recommendations and they will find something to suit your taste. I would stay here again in a heartbeat and highly recommend the hotel. A slice of Mexican paradise. Thank you, Hotel Ma'xanab!

We had great time at Ma’xanab. The rooms and common areas are amazing and the staff extremely welcoming and helpful. The restaurant serves very tasty dishes and we loved the included generous breakfast. We really felt special and lucky to be there for 5 days and would have stayed longer if we could. We highly recommend this resort!

What a beautiful hotel, it really captures the spirit of Tulum. We stayed in the Ocean front suite and the views are incredible. All of the hotel staff were polite, friendly and very accommodating. The concierge service really made our stay a piece of cake, they were able to help us with whatever we needed!

The best hotel experience we had in Mexico, the hotel topped all our expectations.

Hotel was situated in a great location, walking distance to bars and restaurants. Hotel is meant for a quiet vacation--things shut down around 10:30PM. They have limited # of rooms, so the staff was very attentive to our needs. They have bikes you can use as well to get around (streets are narrow, so you need to be careful). We went with a group of 6, and the staff was beyond accommodating, helping us coordinate dinners and excursions. The last night, our AC went out, and they held an extra room for us, so we could have a good nights sleep before our flights. Breakfast menu was limited, but options were delicious!

Excellent property. Central and a gorgeous beach.

Ma’ xanab is a gem of a spot centrally located in Tulum’s Hotel Zone. The room was well appointed, clean, and comfy bed. The beachfront location and well appointed private beach we excellent for sunbathing and swimming. It has ample private cabana seating for couples and loungers with umbrellas for solo guests. The best part of this boutique hotel is the restaurant and wait staff. If you ever get an opportunity to visit this restaurant do so immediately!!! Everything is on the menu is perfectly prepared and and cooked to your desire. I highly recommend this hotel.

The service at maxanab was top notch! The whole staff made you feel like home and very friendly. The amenities are beautiful and very clean. Looking forward to book again for my next trip to Tulum.

We had an amazing few days at Maxanab. The staff was incredibly gracious and made us feel at home. The grounds and rooms are beautiful, situated on the beach within walking distance to many restaurants and shops. Highly recommend the spa and their variety of massages. We look forward to visiting again!

We loved the the beautiful beach, the food, and the very friendly staff. This was a very peaceful and very zen like experience.