I definitely would not book here ever again. The bathroom shower would leak everywhere the whole bathroom will be soaked and wet, When somebody would shower. The balcony would hold water and the floor was very slippery so anytime it would rain. The water would stay there and when I asked to be moved rooms, they told me no they can send somebody to try to fix it, so they’re solution was to tear up tiles in the bathroom to fix the problem and contact the engineer for the balcony. When I originally booked the hotel, it was gonna be just three people. My daughter decided to join us at the end. They made sure they charge me for her even though i booked 2 bed already. When you check out, you have to wait for someone to go Check on the room To make sure the room is in good condition. And when we arrive, our safety lock box didn’t even work so we had to get that changed so we had somebody in our room changing it. our balcony door didn’t even lock properly. When you get there, they explain to you all these things that they will charge extra like makeup stains or your stains the pillow anything like that. we were terrified to even try to even get the room dirty because we didn’t wanna get charged extra. Where are you? Oh, and if you rent a car, there was not enough space for parking so you just randomly leave the car in front of the valet person hopefully it doesn’t get hit by another car.

Horrible experience. Rude staff

Run down. Stayed for an overnight in horrible Cancun. The apartment was superficially cleaned. When I checked the dirt underneath the beds I was disgusted. Great service and food at the restaurant / concierge / staff.

Staff was amazing, food was delicious, quiet, and excelente aérea

It was a great stay, but not worth the amount that i paid for. It would have been nice if there were at least condinments like tea or hot water. I had ti pay for even water

This property is NOT worth for what you are paying. Of courses everything in Cancun is expensive, but daily rent of this poor quality property is excessively high when you compare with other hotels in the same zone

I wish I could say I loved this place, but unfortunately I cannot. There were a few lovely staff members but overall, I had an very unpleasant experience. I experienced the same almost unbearable sewage smell coming from the bathroom for all five nights of my trip even after complaining, and the room itself was not very clean. There were random stains on the couch and in the hot tub. I was harassed by the excursions company like literally harassed as I was coming out of my room each morning. I had to refuse them several times. I found ants in my food at the hotel restaurant and was still forced to pay for the item. Some of the staff were very rude. Then to top it all off, they charge me 70 pesos A check out because I left a “stain” on the face towel (like a mascara stain). And when I saw the charge and asked for it to be explained, the man who was checking me out, was extremely rude saying “I told you when you checked in, if you left a stain on the towel, I would charge you”. First, I had never seen that man in my entire stay so he specifically didn’t “tell me” anything. No one told me that if I left a stain on a towel I would be charged. I personally have never heard of such a thing and I think it’s ridiculous. The only redeeming quality about this resort is the infinity pool. I hate to leave bad reviews, but when you have an overwhelmingly bad experience, I feel it’s my duty to warn others not to waste their money. There are plenty of other places up and down the strip that

Good place to stay at

The view of the ocean from the pool was incredible. Oxxo is across the street. Took the bus to the Mercado.

I Left a dont Disturb sign at the door when i went to the pool, they went in anyways to clean and money from my wallet went missing.

terrible

It is a convenient option, relatively close to the airport. The staff was a bit rude and a strong sewer smell in the bathroom

Initially we thought this would be a good hotel but we quickly realized it was not. There were so many rediculous rules for the 10 people who were there. The staff were in slo motion the entire time. The restaurant was ill prepared. Until 8am you cannot get a coffee if you tried. Every time we tried to spend our money it was a chore. Very uninspiring stay at a below average hotel. In addition you. Annoy swim in front of this hotel because of the rocks

i had to cancel and they never refunded my money

Property needs to be more presentable. Property never answers the front desk phone or whatsapp. We are suppost to get a voucher for 2 nights and they do not answer the phone to follow up with our early check out for reimbursement.

It was great

Really loved this property took really care of my family

Noisy pool

due to Hurricane Beryl, I've been trying to move the Reservation to the end of next month. you have confirmed you cannot help any further and told to contact hotel directly. Worst travel related experience of my life.

i would like to get the compensation on this stay since the room was dirty, the toilet flush wasnt working. Couch was dirty. The AC didnt work well

Cockroach in my room, bathroom smelled like sewer often, toilet wouldn’t flush properly,hot water takes a while to come out, bed sheets smelled like used not clean,pool was nice,you get what you pay for in mexico

Staff is very accommodating and helpful Food is delicious

The front desk staff charged us for the use of makeup on a towel…and yet they placed us in the basement in the middle of construction. The door was broken to our patio, the patio had chipped paint on the concrete and the grounds by the pool not well kept.

Shower flooded. Never changed the bed sheets for 5 days straight

Some of the staff were not so helpful. The beach in front of the hotel is not a really nice beach. The restaurant wasbpricy and the food was terrible.

A one night stay with child and a friend. It was a great stopover hotel. We ate at Joe's across the street, great food. The red (and orange ?) bus is $1 each way and go along the entire hotel row into downtown area. Go to the local market 35(?) for cheaper local things and amazing food to buy. The hotel itself is fine and staff is great. Looks recently remodeled. They stored our bags all day for us after checkout, no extra charge. A great place to stay, safe and right on the beach with beautiful views.

Amazing Amazing Amazing location and people. Clean room. We just can’t find any negative things to say about this place

The seaview is stunning with the balcony.i would recommend this hotel.its peace and quite.and the staff are very helpful

The staff was friendly, the hotel was cute. It can use a bit of updating, but it’s a great location and a lovely place to stay.

Old, outdated.

N/A

Nice place