It was beautiful and the staff was amazing.

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Everything was clean and the food/drinks were great. The beach was wonderful and although there are many properties at palm cay, it was not crowded at all. I hope that with all the new facilities and homes they are building, it remains a less crowded environment. There are many comments about the welcome center staff, but we did not have a bad experience at all. In addition, the other staff members (servers, housekeeping, bartenders, taxi drivers) at palm cay were amazing!

Look into renting a golf cart if you are not renting a car. Depending on what accommodation you have booked, there can be quite a walk to the beach and grocery store. There’s not a lot of transparency about this online. The front desk gave us a number to call of a golf local cart rental business (W vacation rentals) and we got lucky they had a cancellation. Had we not been able to secure this, we would have spent a lot of money on eating out or taxing to and from the grocery store. There is a lot of construction, but after looking at their Facebook, I was aware of this before we booked. Not a problem for us but I know some may underestimate the noise and how this could bother them. Palm cays excursions are overpriced, but other boat charter companies pick up/drop off at the marina. We ended up meeting an employee of another charter company at the bar and secured an awesome private group excursion for half the price!

very clean and comfortable! well furnished and equipped for families

The customer service at the welcome center is bad! The staff seems to be lost and unknowledgeable when asking them for assistance, very aggressive and not very helpful!

The property was nice, great beach access and lots of pools. Absolutely loved our stay until the end. Mario the bartender was truly phenomenal!!

The staff was extremely unprofessional upon leaving. We were there to scope out the property to potentially buy a villa and were planning on hopping into the sales office on our last day. We requested and were given a late check out of 130. Someone made a mistake and the cleaners showed up at 1040 and were extremely rude. I talked to the office who were also very rude and who said they didn’t know who gave me the late check out but we couldn’t have it any longer. We did not get to eat our breakfast or relax before our flight. They eventually gave us 20 minutes to pack our things but within 10 minutes the cleaners came back and barged past me into our place. They took our suitcases to the office and had us walk in the pouring rain down to get them. I was raving about the place all week and 3 of us were very interested in purchasing villas and discussing the options of Palm cay managing between visits but I would never trust them with my guests after this experience. They made a mistake and no longer cared about our comfort as they were more worried about those arriving as they were coming to spend money and they already took ours.

Staff was very friendly and helpful

would have been nice to have a bbq pit. plus, the sofa is oversized and uncomfortable.

quiet

Palm Cay is under construction. So there was a lot of noise, and the apartment we first got did not have internet connection and the AC didn't work either. They managed to fix the AC after a couple of hours, but they did not succeed with the internet. Day 2 they moved us to another apartment where the wifi was working.

quick and safe

the restaurant didn’t have anytime you called for such was annoying! right off the beach 10 steps from pool to beach !