Breakfast was very good and varied. The manager, Mr Gereson was respectful and hands on. The receptionists and cleaners were equally good. The TV was large and modern with Netflix. The location was very central.

Discovered that there were some rooms without windows and some where the windows opened onto a corridor. Kind of found this quite odd. Having to change lifts every time at the reception level when going out.

Hotel management violated my privacy by selling cctv footage of my guests to a third party without consulting me. This action was done in complete disregard of the client's rights to privacy. As a result my guests got into trouble

Violation of personal privacy

I liked the general attitude of staff to duty. The obvious aim of getting clients the best of service. The professionalism was top notch.

It was all great.

The food, cleanness of the hotel. Its a 5 star hotel

Improve cleaning common toilets next to the restaurant

Good location if you come to see downtown but it is a bit noisy in the day time but I was ready for it

Breakfast seems poor a bit to my expectations. Toilet at room was not clean enough at beginning. Bed needs to be renewed

The hotel occupies floors from 8, to 14 or 16. So all rooms have views to the city center. The location, is very centric, just opposite of central police station. It is in walking distance from the local artesian and crafts shops. and from down town. Some rooms are spacious.

The hotel occupies floors from 8 to up. To move in, you need to go through the ground floor with small shops and businesses, to take elevator to the flor 8. The reception is there. From floor 8, to upper floors you should change and take, a different elevators. At the time we stayed in the hotel, graduation parties was celebrated in some spaces of the hotel. The insonorisation is not too good, so it was a bit loudly in the room.

Excellent room and great service. Very comfortable, clean, and well looked after. The location was useful for getting to tourist destinations, and for restaurants up towards the golf course. The room was large and the shower was lovely.

The breakfast was varied, but not of amazing quality.

Staff are friendly. Special thanks to Betty in the front desk

Nothing

size of the room and kindness of staff

good and professional hotel , very lovely staff and perfect place to live

Good soundproofing considering how centrally located in the middle of Kampala city. Depending on personal preference, this hotel directly thrusts you onto Kampala city streets as soon as you exit, hence convenience and easy access to every major landmark.

Extreemly unconcerned customer service, slow room service, cumbersome underground parking managed by two of the rudest older women at the front desk.

The fact is closer to the souvenirs market

Staff experience Breakfast Room Cleanness Rooms without windows

The rooms were very comfy and overall everything was clean. The staff were very nice and thoughtful

Everything was quite great.

Very clean, the staff at reception were exceptional.

I thought the breakfast was a bit bland, same options, poor variation.

everything was good

nothing

location as city centre

Food options including buffet breakfast were almost nil for vegetarian person

the staffs were amazing

the finishing in the bathroom could’ve been improved but overall great

I loved the ambience and the staff. It was good value for money.

Nothing really. Everything was as it should be.